Jan. 8, 2007


  • One comment that I hear a lot is about the inconsistency of timing of bill pay. Members are getting frustrated that their bills are not being paid at the same time each month or that the transactions are not completed by the bill's due date -- depsite the fact that they authorized the payment well in advance. While the technology has come a long way, we still need to overcome any delays. The "same day or next day posting of transactions" offered by many biller websites is attractive, convenient, and offers a consitency that some bill pay programs do not have. THIS IS WHAT WE HAVE TO CORRECT in order to stay competitive.