July 18, 2011


  • I hope that all the top executives who read this article will do as Fairwinds C.U. and listen to what the front line staff has to suggest. Thank you Aaron for this fine article.
  • I would add that rewarding tellers on the teller line is self funding (pays for itslef through an increase in productivity)

    Great article Aaron.

    Chad Davis
  • I too hope that the suggestion to look to the staff that does the work to make suggestions on improving efficiency will strike a cord with CU executives. This is a key factor in empowering the staff and also makes them accountable because they are doing the things that they themselves said would make the job better! Thanks Aaron.