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• Didn't feel you explained DSC well. Still not sure what it is? Just a WEB site? Sounded like it was a WEB site plus.

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• Lots of great information provided to mull over! I agree that we credit unions need to refocus our Web channel on what has always differentiated us: Great member service and support!

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• Thanks for the question! In a nutshell, a Digital Support Channel (DSC) is used to describe a suite of features that enables your Web channel (external Web site and Intranet) to provide your end-users (members, staff and partners) with a viable support and communications alternative to your in-person and phone support. A DSC also brings together interactions from all channels to provide a unified view of end-user interactions. Please refer to the “digital support channel” link included in the article’s first paragraph for more information about a DSC: http://www.fuzeqna.com/fuzeds/consumer/kbdetail.asp?kbid=200& Chuck Van Court

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