Members First

Credit unions are constantly striving to improve their member service, whether it's by offering new savings options, competitive loan rates or a wider variety of services. To help gauge the credit union movement's constant progress, Callahan & Associates created the Return of the Member (ROM) Index in 1997 for easy tracking. The analysis, consisting of sixteen ratios, is updated quarterly for credit unions over $50 million in assets. Below is a chart of the Top 20 ROM performers in the over $250 million peer group for the March 31, 2003 data cycle.

 
 

Credit unions are constantly striving to improve their member service, whether it's by offering new savings options, competitive loan rates or a wider variety of services. To help gauge the credit union movement's constant progress, Callahan & Associates created the Return of the Member (ROM) Index in 1997 for easy tracking. The analysis, consisting of sixteen ratios, is updated quarterly for credit unions over $50 million in assets. Below is a chart of the Top 20 ROM performers in the over $250 million peer group for the March 31, 2003 data cycle.

What is the ROM Index?
Credit unions consider a variety of data when comparing their performance to their peer groups. In this publication you will find all the data necessary to determine where your credit union stands in the traditional areas of safety and soundness, lending, deposits and expenses. Callahan's created the Return of the Member Index for credit unions looking to measure their most important asset-their members' use of the credit union.

Return of the Member organizes data from the 5300 Call Reports to help you analyze your credit union's member service levels and provides a ranking based on these levels with comparable credit union peers.

 

 

 

June 23, 2003


Comments

 
 
 
  • tantalizing. Now I have to buy the software to find out how we rank.
    Anonymous
     
     
     
  • We use Raddon which measures all of this in great detail, but this is an interesting fast glance.
    Anonymous
     
     
     
  • Excellent article!
    Anonymous
     
     
     
  • Our credit union is looking to include ROM as a measure for our balanced scorecard. Great overview of the ROM and components.
    Anonymous