Credit unions are constantly striving to improve their member service,
whether it's by offering new savings options, competitive loan rates
or a wider variety of services. To help gauge the credit union movement's
constant progress, Callahan & Associates created the Return
of the Member (ROM) Index in 1997 for easy tracking. The analysis,
consisting of sixteen ratios, is updated quarterly for credit unions
over $50 million in assets. Below is a chart of the Top 20 ROM performers
in the over $250 million peer group for the March 31, 2003 data
What is the ROM Index?
Credit unions consider a variety of data when comparing their performance
to their peer groups. In this publication you will find all the
data necessary to determine where your credit union stands in the
traditional areas of safety and soundness, lending, deposits and
expenses. Callahan's created the Return of the Member Index for
credit unions looking to measure their most important asset-their
members' use of the credit union.
Return of the Member organizes data from the 5300 Call Reports to
help you analyze your credit union's member service levels and provides
a ranking based on these levels with comparable credit union peers.