Using the Internet to Good Effect

The Internet is changing America and it is changing us. And, as usual with change, there is a threat and an opportunity. People are re-evaluating how they want financial services. They want convenience; they want speed. The Internet can offer both. But people using the Internet sit at computer screens; they are not walking through doors in brick-and-mortar branches. The old image of service delivery as the work-site or neighborhood branch, the short line to the teller window or the friendly




July 1, 1999



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