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Erik Payne is an associate editor for Callahan & Associates. An ASBPE and Folio award-winner, Erik writes featured articles and blogs for CreditUnions.com, curates the Callahan Collections, and helps to maintain the operation of CreditUnions.com. Raised in McLean, VA, he graduated from the University of Virginia with a degree in English. He follows Detroit and Washington sports teams and still needs to see the original Rocky movie. Send him an email below or find him on Twitter @ErikPayneCU.
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
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At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.