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Rebecca Wessler is an editorial consultant and former editor-in-chief for Callahan & Associates. She works with Callahan's team of writers and freelancers in their goal of creating actionable content for web, print, and research reports. Rebecca has more than 15 years of experience covering business and finance, ranging from a local business magazine in Kansas City, MO, to a niche newsletter for Dow Jones. She’s held a senior editorial role at Callahan for nearly 10 years and works across the company to ensure the voice of Callahan reflects that of credit unions everywhere.
A Midwest native, Rebecca earned a Bachelor of Arts degree in psychology and sociology and a Master of Arts degree in journalism from the University of Missouri, Columbia. Send her an email below or find her on Twitter @CreditUnionsRW.
Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.
When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.
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Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.