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Now’s the time to go beyond financial metrics to measure — and empower — employee, member, and community impact.
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These key do’s and don’ts will help any credit union build a superior member experience program in a snap.
Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.
With a decade of hindsight in the bank, what have credit unions learned from the Great Recession, and are they ready for the next one?
For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.