The Bill Pay Blues

The 2014 Billing Household Survey from Fiserv highlights opportunities for credit unions to ease members' bill pay pain.
Drew Grossman

Fiserv’s thorough survey offers a few quick takeaways for credit unions looking to up their bill pay game.

  1. Organize bills so your members don’t have to.
  2. Send reminders.
  3. Thirty million consumers have used emergency bill payments and 74% expect their billers to offer emergency payment options. Don’t disappoint them.

December 19, 2014

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