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Buyer's Guide
Call Centers
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P.O. Box 8012 | Canoga Park, CA 91309
Lynn Heineman SVP 716-480-3391
Phone: 716-480-3391 https://accountcontrol.com/Default.aspx
Service Areas: Call Centers
21575 Ridgetop Circle | Sterling, VA 20166
Phone: 8044759309 https://www.home.neustar/
Service Areas: Call Centers, Online Fraud/Security, Operations
4425 Harrison Ave | Rockford, IL 61108
Steven Holmes Senior Vice President, Strategic Development 630-208-0292
Phone: 630-208-0292 | Fax: 630-383-0208 http://www.anyhoursolutions.com
Service Areas: Call Centers, Mortgages, Online Loan Applications
700 Commerce Drive, Suite 100 | Oak Brook, IL 60523
Andy Matthews VP Marketing
Phone: 6304729600 | Fax: 6304729745 www.apropos.com
200 Emerald Bay Dr. Suite 100 | Oldsmar, FL 34677
Kirk Wormington Vice President Financial Markets
Phone: 7274315300 | Fax: 7275315299 http://www.centurioncares.com
1165 Hembree Road Suite 110 | Roswell, GA 30076
Michael Sulcer Business Development - Credit Unions 678-387-3204
Phone: 6783873204 http://www.clearchoiceinc.com
Service Areas: Call Centers, Telecom/Communications, Virtualization/Cloud Services
855 Lincoln Street | Lapeer, MI 48446
David Patten CEO/Founder
Phone: 727-656-9381 http://www.eface2face.com
Service Areas: Branch Planning, Branching, Call Centers, IT Outsourcing, Technology Consulting
2855 East Guasti Road, Suite 202 | Ontario, CA 91761
Nathan W. Rogers Vice President of Marketing
Phone: 9097531200 | Fax: 9093943521 http://www.fscc.com
Service Areas: Call Centers, Shared Branching, Mobile Banking, Remote Deposit Capture (RDC), Business Continuity
12819 Southeast 38th St Suite 505 | Bellevue, WA 98006
Jean Van Court Chief Customer Officer 425-649-1246
https://www.fuzedigital.com
Service Areas: Call Centers, Member Services, Online Member Support
500 SW 39th Street, Suite 200 | Renton, WA 98057
Erin Paiso Director of Marketing
http://www.infratel.com
Service Areas: Call Centers, Telecom/Communications
548 Market St. #94029 | Atlanta, GA 30309
Laura Bryant Sr. Sales Manager 650-381-9283
Phone: 6503819283 https://interface.ai/
Service Areas: Call Centers, Online Member Support, Technology
2200 Point Blvd. Ste. 110 | Elgin, IL 60123
Tyler Miller MKTG Ideas & Communication 847-844-2200
Phone: (312) 218-5430 https://www.belivelsi.com/
Service Areas: Call Centers, Lending, Member Services
In 1994, three friends, Mark Johnson, Phil Stewart and Rex Johnson shared a vision. They created a new way for financial service companies to Connect People with People. They believed then, as they still do today, that leveraging technology in order to enable conversations, nurtures loyalty. This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.
360 Route 101 STE 6 | Bedford, NH 03110
Kathleen Peterson Chief Vision Officer 603-488-0202
Phone: 6034880202 | Fax: 6034880202 http://www.powerhouse1.com
Service Areas: Call Centers, Technology Consulting, Telecom/Communications
560 Carillon Pkwy. | St. Petersburg, FL 33716
Brian Scott SVP, Chief Growth Officer 844-367-7728
Phone: (844) 367-7728 http://www.pscu.com
Service Areas: Credit Card Processing, Debit Card Processing, Call Centers
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 5.4 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
9510 SW 151st Avenue | Beaverton, OR 97007
Lori Bocklund President 503-579-8560
Phone: 5035798560 http://www.strategiccontact.com
Service Areas: Call Centers, Member Services, Consulting
100 Ames Pond Dr. | Tewksbury, MA 1876
DJ Haskins Vice President of Marketing 800-654-0510
Phone: (978) 654-6800 https://silvercloudinc.com/
Service Areas: Call Centers, Employee Training, Technology
TimeTrade SilverCloud, headquartered in Tewksbury, MA, is the industry-leading provider of customer engagement solutions. Trusted by more than 400 financial institutions, TimeTrade SilverCloud’s self-service, knowledge management, and appointment scheduling solutions ensure the right answer, at the right time, delivered by the right resource. TimeTrade SilverCloud’s solutions help customers help themselves and help employees help customers, so you can expand customer relationships, optimize operational efficiency, and drive growth. For more information, visit www.timetradesilvercloudinc.com.
3252 University Drive, Suite 165 | Auburn Hills, MI 48326
Howard Hoemann Chief Sales Officer
Phone: 800-205-4268 | Fax: 636-273-6176 http://www.pscu.com/platform/total-member-care
Service Areas: Call Centers, Mystery Shopping, Lending
2485 McCabe #200 | Irvine, CA 92614
Ken Brickley VP, US Marketing
Phone: 800-513-9002 http://www.zeacom.com