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Buyer's Guide

Call Centers

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Engageware LSI PSCU

Account Control Technology, Inc.

P.O. Box 8012 | Canoga Park, CA 91309

Lynn Heineman

Phone: 716-480-3391

Service Areas: Call Centers

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AnyHour Solutions

4425 Harrison Ave | Rockford, IL 61108

Steven Holmes
Senior Vice President, Strategic Development

Phone: 630-208-0292 | Fax: 630-383-0208

Service Areas: Call Centers, Mortgages, Online Loan Applications

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Apropos Technologies

700 Commerce Drive, Suite 100 | Oak Brook, IL 60523

Andy Matthews
VP Marketing

Phone: 6304729600 | Fax: 6304729745

Service Areas: Call Centers

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Centurion Inc.

200 Emerald Bay Dr. Suite 100 | Oldsmar, FL 34677

Kirk Wormington
Vice President Financial Markets

Phone: 7274315300 | Fax: 7275315299

Service Areas: Call Centers

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Clear Choice Telephones

1165 Hembree Road Suite 110 | Roswell, GA 30076

Michael Sulcer
Business Development - Credit Unions

Phone: 6783873204

Service Areas: Call Centers, Telecom/Communications, Virtualization/Cloud Services

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eFace2Face Technology, LLC

855 Lincoln Street | Lapeer, MI 48446

David Patten

Phone: 727-656-9381

Service Areas: Branch Planning, Branching, Call Centers, IT Outsourcing, Technology Consulting

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100 Ames Pond Dr. | Tewksbury, MA 1876

DJ Haskins
Vice President of Marketing

Phone: 9786546800

Service Areas: Call Centers, Employee Training, Technology

TimeTrade SilverCloud, headquartered in Tewksbury, MA, is the industry-leading provider of customer engagement solutions. Trusted by more than 400 financial institutions, TimeTrade SilverCloud’s self-service, knowledge management, and appointment scheduling solutions ensure the right answer, at the right time, delivered by the right resource. TimeTrade SilverCloud’s solutions help customers help themselves and help employees help customers, so you can expand customer relationships, optimize operational efficiency, and drive growth.  For more information, visit

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FSCC, LLC - Part of CO-OP Shared Branching

2855 East Guasti Road, Suite 202 | Ontario, CA 91761

Nathan W. Rogers
Vice President of Marketing

Phone: 9097531200 | Fax: 9093943521

Service Areas: Call Centers, Shared Branching, Mobile Banking, Remote Deposit Capture (RDC), Business Continuity

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Fuze Digital Solutions

12819 Southeast 38th St Suite 505 | Bellevue, WA 98006

Jean Van Court
Chief Customer Officer

Service Areas: Call Centers, Member Services, Online Member Support

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Infratel US

500 SW 39th Street, Suite 200 | Renton, WA 98057

Erin Paiso
Director of Marketing

Service Areas: Call Centers, Telecom/Communications

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548 Market St. #94029 | Atlanta, GA 30309

Laura Bryant
Sr. Sales Manager

Phone: 6503819283

Service Areas: Call Centers, Online Member Support, Technology

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2200 Point Blvd. Ste. 110 | Elgin, IL 60123

Tyler Miller
MKTG Ideas & Communication

Phone: (312) 218-5430

Service Areas: Call Centers, Lending, Member Services

In 1994, three friends, Mark Johnson, Phil Stewart and Rex Johnson shared a vision. They created a new way for financial service companies to Connect People with People. They believed then, as they still do today, that leveraging technology in order to enable conversations, nurtures loyalty. This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.

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Neustar, a TransUnion Company

21575 Ridgetop Circle | Sterling, VA 20166

Phone: 8044759309

Service Areas: Call Centers, Online Fraud/Security, Operations

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PowerHouse Consulting, Inc.

360 Route 101 STE 6 | Bedford, NH 03110

Kathleen Peterson
Chief Vision Officer

Phone: 6034880202 | Fax: 6034880202

Service Areas: Call Centers, Technology Consulting, Telecom/Communications

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560 Carillon Pkwy. | St. Petersburg, FL 33716

Brian Scott
SVP, Chief Growth Officer

Phone: (844) 367-7728

Service Areas: Credit Card Processing, Debit Card Processing, Call Centers

PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 5.4 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit

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Strategic Contact, Inc.

9510 SW 151st Avenue | Beaverton, OR 97007

Lori Bocklund

Phone: 5035798560

Service Areas: Call Centers, Member Services, Consulting

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Total Member Care

3252 University Drive, Suite 165 | Auburn Hills, MI 48326

Howard Hoemann
Chief Sales Officer

Phone: 800-205-4268 | Fax: 636-273-6176

Service Areas: Call Centers, Mystery Shopping, Lending

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Zeacom, Inc.

2485 McCabe #200 | Irvine, CA 92614

Ken Brickley
VP, US Marketing

Phone: 800-513-9002

Service Areas: Call Centers

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