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Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.
Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
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Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.
Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.
A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.
A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.
Greylock FCU connects with staff members to address work/life balance and member service.
Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.
Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.