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Cooperative Strategy

Visit Cooperative Strategy for the industry’s best practices for working with boards and volunteers, regulators, and CUSOs live. Plus, find advice for strategic planning, how to increase member value, and more.

By Sharon Simpson | Aug. 10, 2020

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Erik Payne | Aug. 10, 2020

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.

By Marc Rapport | Aug. 3, 2020

Since 2012, the credit union’s CUSO has capitalized on loans gone sour to create quality affordable housing across the Tarheel State.

 

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By Rebecca Wessler | Aug. 3, 2020

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 27, 2020

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

By Rebecca Wessler | July 27, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By E.C. Harrison | July 27, 2020

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are taking the next step, from forming DEI councils to launching targeted charities.

By Alexandra Gekas | July 13, 2020

Callahan spotlights credit unions of all sizes that return the most value to members.

By Duncan Bartley | July 8, 2020

PPP data from the Treasury Department indicates credit unions played a larger role in lending to smaller companies, underscoring the movement’s commitment to Main Street business borrowers.

By Sam Taft | June 30, 2020

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Erik Payne | June 22, 2020

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Jay Johnson | June 22, 2020

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Erik Payne | June 17, 2020

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.

By Erik Payne | May 25, 2020

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

By Callahan & Associates, Inc. | May 21, 2020

Join Tom Berquist, marketing and co-op affairs for BECU ($22.7B, Tukwila, WA), for a discussion about how the credit union defined its purpose and strategic direction.

By Chris Howard | May 18, 2020

Focusing on products and service won’t build lasting, sustainable success; mission-based strategy helps separate real opportunity from feel-good initiatives.

By Erik Payne | May 11, 2020

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

By Jay Johnson | May 7, 2020

Callahan’s new video series provides strategic insights to help today’s credit unions prepare for tomorrow’s planning sessions.

By Rebecca Wessler | May 6, 2020

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | April 27, 2020

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

By Chris Howard | April 23, 2020

Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of its guidance.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By Katy Slater | April 20, 2020

Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.

By Aman Johal | April 16, 2020

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Jay Johnson | April 16, 2020

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Sharon Simpson | April 16, 2020

Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Marc Rapport | April 13, 2020

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By TRK Advisors | April 9, 2020

Join Tim Kolk, president of TRK Advisors, for this always well-received discussion about how credit unions can optimize their card portfolios and remain both competitive and prudent at this incredibly challenging time.

By Callahan & Associates | April 3, 2020

Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.

By Marc Rapport | April 1, 2020

The suburban Maryland credit union is calling members to offer assurance and advice.

By E.C. Harrison | March 31, 2020

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

By Jon Jeffreys | March 31, 2020

By sharing the stories of credit unions’ work and impact, we hope to ignite a passion for doing more.

By Marc Rapport | March 30, 2020

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Marc Rapport | March 23, 2020

Callahan staffers offer tips and advice being a worker-in-residence.

By Rebecca Wessler | March 16, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | March 16, 2020

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By E.C. Harrison | March 16, 2020

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By Rebecca Wessler | March 9, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | March 9, 2020

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne | March 9, 2020

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.

By Rebecca Wessler | March 6, 2020

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Marc Rapport | March 1, 2020

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Sharon Simpson | Feb. 27, 2020

University FCU considers community needs and institutional strengths to identify high-impact areas of service.

By Rebecca Wessler | Feb. 24, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 24, 2020

The Small Credit Union Roundtable featured CEOs bringing members into the financial mainstream and NCUA chair Rodney Hood on the regulator’s role.

By Marc Rapport | Feb. 24, 2020

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Erik Payne | Feb. 24, 2020

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne | Feb. 21, 2020

CUNA’s Governmental Affairs Conference is here. CreditUnions.com offers a handful of suggestions to help attendees make the most of their downtime.

By Rebecca Wessler | Feb. 18, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 17, 2020

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Sharon Simpson | Feb. 17, 2020

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Sharon Simpson | Feb. 14, 2020

Simple changes make it clear this California cooperative is in the people business.

By Rebecca Wessler | Feb. 10, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 10, 2020

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.

By Marc Rapport | Feb. 10, 2020

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Rebecca Wessler | Feb. 4, 2020

Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | Feb. 3, 2020

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By Marc Rapport | Jan. 27, 2020

The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.

By Rebecca Wessler | Jan. 21, 2020

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Jan. 20, 2020

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Jon Jeffreys | Jan. 20, 2020

More purpose trumps maximizing profit at the world’s largest asset manager. Member-owned financial cooperatives should take note.

By Rebecca Wessler | Jan. 13, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 13, 2020

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.

By Jay Johnson | Jan. 8, 2020

A collaborative culture that sticks to old principles while embracing innovation remains a key to the movement’s responsiveness and relevance.

By Katy Slater | Jan. 8, 2020

Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.

By Alix Patterson | Jan. 8, 2020

A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.

By Jon Jeffreys | Jan. 7, 2020

Strategic decisions made around three essential elements will prove critical to the future success of the credit union movement.

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne | Dec. 30, 2019

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne | Dec. 30, 2019

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

By Jay Johnson | Dec. 30, 2019

The most successful decade in the history of the movement is coming to an end. How can credit unions prepare for what comes next?

By Erik Payne | Dec. 26, 2019

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Rebecca Wessler | Dec. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 16, 2019

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By William Hunt | Dec. 16, 2019

Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.

By Rebecca Wessler | Dec. 9, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 9, 2019

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By Rebecca Wessler | Dec. 3, 2019

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | Dec. 2, 2019

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By E.C. Harrison | Nov. 18, 2019

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.

By E.C. Harrison | Nov. 18, 2019

Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.

By Erik Payne | Nov. 18, 2019

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Rebecca Wessler | Nov. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By Michael Blackman | Nov. 11, 2019

This Veterans Day, see how military credit unions stack up to the industry as a whole.

By Marc Rapport | Nov. 4, 2019

A South Carolina credit union expands its relationship with Habitat for Humanity and plants a stake in community service.

By E.C. Harrison | Nov. 4, 2019

Three credit union leaders talk about tactics to keep lending in line with federal regulations.

By E.C. Harrison | Oct. 21, 2019

With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.

By Erik Payne | Oct. 21, 2019

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Marc Rapport | Oct. 21, 2019

1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.

By Samantha Cristobal | Oct. 21, 2019

See how credit unions in different regions of the country are engaging with their members in this detailed ROM breakdown.

By Rebecca Wessler | Oct. 21, 2019

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Oct. 15, 2019

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Erik Payne | Oct. 14, 2019

Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.

By Sharon Simpson | Oct. 14, 2019

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Katy Slater | Oct. 14, 2019

Many credit unions talk about mission, vision, and values. But even a guiding light requires people to look up and follow it.

By Phylicia Atkins | Oct. 14, 2019

A happy, motivated workforce presents operational as well as member-facing benefits.

By Erik Payne | Oct. 7, 2019

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.

By Jay Johnson | Sept. 30, 2019

The power of the cooperative model was on display this past month as credit unions came together to share past successes and strategies for the future.

By Rebecca Wessler | Sept. 23, 2019

Five can’t-miss data points this week on CreditUnions.com.

By Jay Johnson | Sept. 20, 2019

Credit unions must ensure they are effectively serving current members while positioning themselves for the next iteration of financial services.

By Alix Patterson | Sept. 18, 2019

The mobile-only bank’s marketing gambit provides lessons in how to make lemonade out of lemons.

By Rebecca Wessler | Sept. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Sept. 16, 2019

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Rebecca Wessler | Aug. 26, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sam Taft | Aug. 26, 2019

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Marc Rapport | Aug. 26, 2019

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport | Aug. 26, 2019

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Erik Payne | Aug. 22, 2019

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne | Aug. 19, 2019

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Marc Rapport | Aug. 19, 2019

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Rebecca Wessler | Aug. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Aug. 12, 2019

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By SWBC | Aug. 5, 2019

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By Rebecca Wessler | July 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | July 22, 2019

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Sharon Simpson | July 22, 2019

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Victoria Taylor | July 22, 2019

Callahan clients comprise majority of top credit unions in America.

By Rebecca Wessler | July 15, 2019

Five can't-miss data points this week on CreditUnions.com

By Rebecca Wessler | July 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | July 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Marc Rapport | July 1, 2019

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Rebecca Wessler | June 24, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | June 24, 2019

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Jay Johnson | June 24, 2019

Now’s the time to go beyond financial metrics to measure — and empower — employee, member, and community impact.

By Callahan & Associates | June 20, 2019

Join Callahan & Associates, Rob Miller, CEO, and Laurie Fielder, VGreen program director, at Vermont State Employees Credit Union, for an interactive discussion about how the Green Mountain State cooperative has they have become one of the greenest credit unions in the country.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Marc Rapport | June 17, 2019

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By E.C. Harrison | June 17, 2019

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Rebecca Wessler | June 10, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Marc Rapport | June 10, 2019

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | June 1, 2019

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Erik Payne | June 1, 2019

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

By Sam Taft | May 20, 2019

Today’s smart credit union leaders are leveraging data to benchmark and track goals, identify opportunities, and uncover weaknesses.

By Chris Howard | May 14, 2019

Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.

By Rebecca Wessler | May 13, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | May 13, 2019

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Marc Rapport | May 13, 2019

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Rebecca Wessler | May 1, 2019

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Rebecca Wessler | April 29, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | April 22, 2019

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Marc Rapport | April 22, 2019

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By E.C. Harrison | April 22, 2019

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By Erik Payne | April 18, 2019

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.

By Rebecca Wessler | April 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 15, 2019

Nebraska’s 60 credit unions turned out a year of positive performance among all major metrics.

By Marc Rapport | April 12, 2019

Pennsylvania credit unions exceeded the national average in loan growth while keeping delinquencies below average.

By Marc Rapport | April 11, 2019

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Jay Johnson | April 8, 2019

For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.

By Marc Rapport | April 8, 2019

Callahan data shows uptick in all major metrics for Ohio’s 264 member-owned financial cooperatives.

By Marc Rapport | April 8, 2019

Callahan data shows record loan originations as well as an uptick in ROA in Arkansas, Oklahoma, and Texas.

By Erik Payne | April 1, 2019

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne | April 1, 2019

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | March 25, 2019

How three very different credit unions are collaborating with their communities for better business development.

By Rebecca Wessler | March 25, 2019

Four can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | March 18, 2019

Five can't-miss points this week on CreditUnions.com.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Maya Neuman | March 18, 2019

Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.

By Marc Rapport | March 15, 2019

Credit unions called to expand the work of financial inclusion to a widening sea of faces.

By Marc Rapport | March 11, 2019

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Marc Rapport | March 10, 2019

CUNA CEO tells Small Credit Union Roundtable attendees to not sell themselves short, and that credit unions need to focus on the real competition, not each other.

By Chip Filson | March 7, 2019

The regulator blames the victim while selling out credit union members when they need their credit unions most.

By Sharon Simpson | March 4, 2019

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Erik Payne | March 4, 2019

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Rebecca Wessler | March 4, 2019

Five can't-miss data points this week on CreditUnions.com.

By Maya Neuman | March 1, 2019

Credit unions increased member value through lending, savings, community support, and more.

By Rebecca Wessler | March 1, 2019

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Feb. 28, 2019

From vegan-friendly to Instagram-worthy, CreditUnions.com has all the places attendees of the 2019 GAC will want to go.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Callahan & Associates, Inc. | Feb. 25, 2019

As Maine’s people and traditions are changing, Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Katy Slater | Feb. 25, 2019

Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.

By Rebecca Wessler | Feb. 25, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Feb. 21, 2019

Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.

By Alix Patterson | Feb. 19, 2019

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.

By Rebecca Wessler | Feb. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Feb. 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 11, 2019

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Chip Filson | Feb. 5, 2019

Salad and scotch isn’t the real issue at the regulator. The real issue is how it liquidated taxi medallion lenders and borrowers to top up its own budget with TCCUSF recoveries.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Jan. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Chip Filson | Jan. 25, 2019

The regulator’s war on concentration risk belies the reality that all credit unions have niches and concentrations, and it's an excuse not to creatively seek workouts in the cooperative spirit.

By Rebecca Wessler | Jan. 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By E.C. Harrison | Jan. 22, 2019

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By Sharon Simpson | Jan. 21, 2019

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Marc Rapport | Jan. 15, 2019

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Rebecca Wessler | Jan. 14, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Erik Payne | Jan. 8, 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne | Jan. 7, 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Jay Johnson | Jan. 1, 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.

By Erik Payne | Dec. 31, 2018

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Rebecca Wessler | Dec. 31, 2018

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By | Dec. 17, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | Dec. 17, 2018

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Dec. 17, 2018

In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Jon Jeffreys | Dec. 11, 2018

Callahan's Managing Partner Jon Jeffreys discusses the new ownership model and how it benefits both employees and the credit union industry.

By Marc Rapport | Dec. 10, 2018

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.

By Sharon Simpson | Dec. 10, 2018

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Maya Neuman | Dec. 3, 2018

How to find the best vendor to fit your credit union’s needs.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 3, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 3, 2018

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Marc Rapport | Dec. 3, 2018

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Rebecca Wessler | Nov. 26, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Nov. 26, 2018

The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.

By Marc Rapport | Nov. 26, 2018

For the credit union movement — and its history of community volunteerism and charitable give back — any day can be Giving Tuesday.

By Rebecca Wessler | Nov. 19, 2018

Six can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Nov. 19, 2018

Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.

By Samantha Cristobal | Nov. 19, 2018

Low-income credit unions from 42 states and the District of Columbia received grants from the NCUA this year. Where did the money go?

By PSCU | Nov. 12, 2018

Internal diversity resource groups help build an engaged, committed workplace.

By Rebecca Wessler | Nov. 12, 2018

Five can't-miss data points this week on CreditUnions.com.

By Jon Jeffreys | Nov. 12, 2018

A Mr. Rogers commencement speech shows how business theories can inspire the human dimension of credit union service.

By Rebecca Wessler | Nov. 8, 2018

Based on October traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Mike Zaleski | Nov. 7, 2018

This Veterans Day, financial cooperatives can make life a little easier for our nation’s former servicemen and women.

By Erik Payne | Oct. 29, 2018

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Marc Rapport | Oct. 29, 2018

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Marc Rapport | Oct. 29, 2018

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Sharon Simpson | Oct. 22, 2018

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.

By Erik Payne | Oct. 22, 2018

Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.

By Rebecca Wessler | Oct. 22, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 15, 2018

Five can't-miss data points this week on CreditUnions.com.

By | Oct. 15, 2018

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Jay Johnson | Oct. 15, 2018

Taking time throughout the year to discuss the credit union’s strategic direction will help leaders address changes to the landscape as they occur.

By Rebecca Wessler | Oct. 8, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Oct. 8, 2018

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | Oct. 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Katy Slater | Sept. 24, 2018

Challenging the reticent and pushing for actionable insight from naysayers can enliven a stagnant feedback loop and push company culture forward.

By Rebecca Wessler | Sept. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Sept. 17, 2018

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Sharon Simpson | Sept. 3, 2018

The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.

By Chris Howard | Sept. 3, 2018

The weeklong desert festival offers deep insights on sustaining a cooperative movement.

By Liz Furman | Sept. 3, 2018

Better understand how to serve different generations with this guide from Callahan & Associates.

By Rebecca Wessler | Sept. 3, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Sept. 3, 2018

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Aug. 31, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Aug. 30, 2018

Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.

By Marc Rapport | Aug. 27, 2018

Credit unions across the country are boosting their minimum wage.

By Brianne Aiken | Aug. 27, 2018

Plus, four reasons other millennials have trouble doing the same.

By Liz Furman | Aug. 27, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Jay Johnson | Aug. 27, 2018

Credit unions can’t predict the future, but they can prepare for it by thinking about how to respond to change.

By Katy Slater | Aug. 21, 2018

A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.

By Callahan & Associates | Aug. 14, 2018

Jon Jeffreys, managing partner of Callahan & Associates explores the tough questions credit unions are beginning to ask themselves and what steps you can take to ensure relevancy.

By Maya Neuman | Aug. 13, 2018

As calls for gender parity grow louder, the credit union industry has already made large strides.

By Sharon Simpson | Aug. 13, 2018

The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.

By Alexandra Gekas | Aug. 13, 2018

Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.

By Erik Payne | Aug. 7, 2018

Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.

By Rebecca Wessler | Aug. 1, 2018

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | July 30, 2018

Financial services move fast. These credit unions have discovered ways to move faster.

By Chris Howard | July 30, 2018

Credit unions are different, and better. Consumers are catching on, but market share indicates untapped opportunity awaits.

By Rebecca Wessler | July 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Katy Slater | July 23, 2018

Growing a productive company culture requires different care for “annuals” and “perennials.”

By Chip Filson | July 19, 2018

Shiny coin of $736 million does little to disguise the regulator’s $21.7 billion error at the cost to America’s credit unions.

By Marc Rapport | July 18, 2018

Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.

By Alix Patterson | July 16, 2018

Three behavioral economics concepts can boost savings during a liquidity crunch.

By Jon Jeffreys | July 9, 2018

The industry is safe, but it’s not sound. Today’s political climate is right for the regulator to take on a new role as the movement’s champion.

By Chip Filson | July 3, 2018

Profits aren’t un-American, but empowering economic freedom is the difference-maker in the credit union brand of patriotism.

By Rebecca Wessler | July 2, 2018

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jay Johnson | July 2, 2018

To meet consumer expectations in the digital space, credit unions must think differently about their entire operation, not just technology platforms.

By Rebecca Wessler | July 2, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | July 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | July 1, 2018

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

By Erik Payne | July 1, 2018

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Rebecca Wessler | June 25, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Katy Slater | June 25, 2018

Defining what makes the credit union different can be the key to ensuring employees articulate that difference in word and deed.

By | June 25, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Chris Howard | June 19, 2018

Two conferences this spring bring to light five ideas that credit unions can use.

By Rebecca Wessler | June 18, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | June 11, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Sharon Simpson | June 11, 2018

As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

By Alix Patterson | June 11, 2018

The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.

By Callahan & Associates | June 8, 2018

Jay Johnson, partner at Callahan & Associates and sought-after industry strategist, explores how credit unions can leverage positive momentum and ask tough questions as they go into planning season this fall.

By Rebecca Wessler | June 4, 2018

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Chris Howard | May 29, 2018

Credit unions narrowly escaped taxation in the Hawkeye State, but other battles are underway, and the war is far from won.

By Katy Slater | May 21, 2018

In episode No. 939, Callahan's SVP Katy Slater discusses how credit unions can benefit by standing up for financial access and equality.

By Marc Rapport | May 21, 2018

Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.

By Samantha Cristobal | May 21, 2018

Secondary capital supports lending and financial services as well as buffers against the impact of potential losses. But how much do credit unions use it?

By Alix Patterson | May 21, 2018

Credit union title changes demonstrate the movement's stance on member service.

By Chip Filson | May 16, 2018

The regulator kept the corporate crisis bailout money for itself, further undermining the pillars of the cooperative system. Does anybody care?

By Rebecca Wessler | May 14, 2018

Five can’t-miss data points this week on CreditUnions.com.

Options exist for many credit unions to hold public funds that boost liquidity while serving the community.

By Maya Neuman | May 14, 2018

The credit union industry is full of acronyms. Use this guide to learn the lingo.

By Jay Johnson | May 14, 2018

Organizations that are willing to think ahead — and put time and money toward creating new solutions to old challenges — are often those that outperform their peers.

By Sam Taft | May 14, 2018

Numbers show that credit unions engaged with multi-owned CUSOs outperform those who aren’t.

By Erik Payne | May 8, 2018

After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.

By Katy Slater | May 7, 2018

A book about culture prompts deeper thinking about the importance of multiple teams in support of the movement.

By Liz Furman | May 7, 2018

Credit unions headquartered in the Central Region reported more loan accounts per members than those headquartered in other states. In what other areas did these cooperatives excel?

By Callahan & Associates, Inc. | May 2, 2018

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

By Rebecca Wessler | April 30, 2018

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | April 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Chris Howard | April 30, 2018

The process of strategy requires year-long attention.

By Erik Payne | April 23, 2018

To go along with a name change, this Illinois credit union shifted its overall culture.

By Marc Rapport | April 16, 2018

San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.

By Jon Jeffreys | April 16, 2018

Re-usable booster rockets deliver a powerful lesson about sustainability and strategic thought in the credit union space.

By Rick Leander | April 11, 2018

Every detail in the member experience sends a message about how they should act. Thoughtful tweaks on the credit union’s part can lead to smarter choices from members.

By Chris Howard | April 11, 2018

Banks are peddling a false narrative about credit unions based on real facts. To counter this, focus on a public narrative about mission.

By Erik Payne | April 10, 2018

Three takeaways from the first day of the 2018 LendIt Fintech conference.

By Rebecca Wessler | April 9, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Maya Neuman | April 9, 2018

Total assets at credit unions reached a record high of $1.4 trillion at year-end despite a drop in the number of institutions.

By Sharon Simpson | April 9, 2018

A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.

By Callahan & Associates | April 6, 2018

Chris Howard, senior vice president of Callahan & Associates, discusses why spending time today thinking about strategy makes for a more productive planning season in the fall.

By Alexandra Gekas | April 4, 2018

A day-long meeting at Visa headquarters provides insight into technology challenges.

By Erik Payne | April 4, 2018

Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.

By Rebecca Wessler | April 3, 2018

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Alix Patterson | April 2, 2018

It’s time to ask questions and think strategically about how to help this fast-growing segment of the American workforce.

By Chris Howard | April 2, 2018

A common bond across space and time is still a bond. Credit unions must make the case for millennials and beyond.

By Liz Furman | April 1, 2018

At year-end 2016, see which credit unions lead the way in six key cooperative metrics.

By Sharon Simpson | March 30, 2018

In episode No. 921, Callahan consultant Sharon Simpson sits down with Mike Lawson to talk money management for teens.

By Sharon Simpson | March 28, 2018

How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.

By Rebecca Wessler | March 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Jay Johnson | March 26, 2018

The movement’s future requires daily attention to sharing its present impact.

By Katy Slater | March 19, 2018

Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.

By Chris Howard | March 12, 2018

The credit union movement needs to tell its small stories, the ones that bankers can't tell.

By Marc Rapport | March 12, 2018

LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.

By Jon Jeffreys | March 6, 2018

A half-century after he helped save public broadcasting, what can the TV icon, and my family friend, teach the credit union movement in its own moment of crisis?

By Rebecca Wessler | March 6, 2018

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jay Johnson | March 5, 2018

Financial institutions are in the numbers business, but credit unions must also look beyond metrics like growth, share, and loss.

By Jay Johnson | March 1, 2018

How credit unions define their mission, and the actions they take to deliver on it, creates member value as well as a distinct competitive advantage for the movement.

By Liz Furman | Feb. 28, 2018

Lending, savings, community support, and more. Credit unions had a busy year.

By Chip Filson | Feb. 27, 2018

Huge new reserves for the NCUSIF appear as if from nowhere while credit unions get peanuts from the corporate credit union bailout.

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By Rebecca Wessler | Feb. 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 26, 2018

Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.

By Chris Howard | Feb. 26, 2018

Credit unions need to redefine the debate to clarify the difference between for-profit banks and member-owned financial cooperatives.

By Chris Howard | Feb. 26, 2018

If members don’t think their credit union is relevant, sooner or later, it won’t be.

By Marc Rapport | Feb. 25, 2018

New solutions to old problems highlight the small credit union roundtable as CUNA’s big annual conference gets underway.

By Katy Slater | Feb. 20, 2018

Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.

By Chip Filson | Feb. 19, 2018

The NCUA board touts its payback to credit unions, but soaring reserves hide a different story.

By Erik Payne | Feb. 12, 2018

Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.

By Chris Howard | Feb. 12, 2018

Credit unions don't want to lose their tax exemption, but does the movement take the time to explain member-ownership? And why it matters?

By Chip Filson | Jan. 31, 2018

Hike the Hill, demand change, join together to encourage state and federal lawmakers to step in and save the system from the regulators.

By Marc Rapport | Jan. 29, 2018

In search of a new strategy to raise deposits, Credit Human partners with University FCU in a one-of-a-kind member-sharing arrangement.

By | Jan. 29, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Chip Filson | Jan. 26, 2018

The regulator listens to no one but itself — keeping more and spending more while the FDIC shrinks. Now, the fund owners have the means to model the fund’s performance.

By Jon Jeffreys | Jan. 23, 2018

The CEO of the world’s largest investment house says businesses must prove they’ve got more in mind than short-term plays.

By Erik Payne | Jan. 22, 2018

BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.

By Chip Filson | Jan. 19, 2018

How will independent experts view the NCUA’s merger of the corporate credit union bailout leftovers into the share fund?

By Chip Filson | Jan. 19, 2018

Creating future accounting fictions is at the core of the regulator’s rationale for paying itself more and returning less to credit unions.

By Jon Jeffreys | Jan. 19, 2018

Callahan's managing partner Jon Jeffreys discusses the need for credit unions to ask tough questions.

By Jay Johnson | Jan. 18, 2018

Visits with management teams at six credit unions uncovered different riffs on the same theme: Now’s the time and we’re the people.

By Marc Rapport | Jan. 18, 2018

ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.

By Randy Karnes | Jan. 17, 2018

Refocus and avoid the trap of price creep.

By Erik Payne | Jan. 15, 2018

How a small San Diego credit union uncovered a novel way to catch the attention of non-members.

By Rebecca Wessler | Jan. 15, 2018

Four can’t-miss data points this week on CreditUnions.com.

By Jon Jeffreys | Jan. 9, 2018

How can credit unions push the movement forward? By tackling tough questions and discovering the right, not easy, answers.

By Rebecca Wessler | Dec. 25, 2017

CreditUnions.com puts a wrap on 2017 with a look back at some of the most popular strategies, insights, and stories generously shared by credit unions.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | Dec. 20, 2017

It may or may not be a bubble, but consumer debt might roil the waters for credit unions and their members. Can machines learn to help with that?

By Sharon Simpson | Dec. 18, 2017

The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.

By Jon Jeffreys | Dec. 18, 2017

Callahan's Managing Partner Jon Jeffreys shares why credit unions need to collaborate to compete in today's disruptive marketplace.

By Marc Rapport | Dec. 18, 2017

Credit unions offer holiday-based financial tips that focus on year-round financial wellness.

By Sam Taft | Dec. 7, 2017

In episode No. 859, Mike Lawson brings on Callahan's Sam Taft to talk credit union financial performance in the third quarter.

By SWBC | Dec. 4, 2017

Put into action what you already know about your members, and do it in ways that build value one small step at a time.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Erik Payne | Dec. 1, 2017

When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.

By Jay Johnson | Dec. 1, 2017

What solutions could the future hold if the movement's institutions leveraged their community connections to further the well-being of all involved?

By Jon Jeffreys | Dec. 1, 2017

Perception is a powerful reality in a world of commoditized financial service offerings.

By CU Student Choice | Nov. 13, 2017

What are the key factors that credit unions must consider when implementing a private student lending program or managing an existing one?

Learn more about two channels of non-member deposits.

By Liz Furman | Nov. 13, 2017

Secondary market sales of burgeoning credit union mortgage share remains dominant, but credit unions are selling more loans to each other, too.

By Chip Filson | Oct. 26, 2017

Are you willing to get involved in saving the NCUA from itself and the credit union movement for future generations?

By Chip Filson | Oct. 26, 2017

Keeping credit unions’ money for itself in the corporate bailout fund merger is the last straw — NCUA’s self-interest trumped its cooperative responsibility.

By Rebecca Wessler | Oct. 16, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Kaufman & Canoles | Oct. 16, 2017

The concept is simple, but here are some items a credit union should check when presented with a power of attorney.

By Marc Rapport | Oct. 16, 2017

The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.

By Sharon Simpson | Oct. 16, 2017

Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.

By Marc Rapport | Oct. 16, 2017

The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.

By Jon Jeffreys | Oct. 6, 2017

Reflections on what credit unions can do to build community and commitment — and re-create themselves along the way.

By Erik Payne | Sept. 28, 2017

Politics, advocacy, and impact rule the day at the Opportunity Finance Network’s 2017 conference.

By Chip Filson | Sept. 22, 2017

The NCUA does not need to keep credit union corporate bailout money, if the past is still prologue.

By Liz Furman | Sept. 22, 2017

The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.

By Chip Filson | Sept. 19, 2017

Free from congressional oversight, how will the still-independent NCUA answer calls for its own financial answerability?

By Rebecca Wessler | Sept. 18, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Leo P. Vaulin | Sept. 11, 2017

A CEO explains why his CUSO postponed its annual conference — aiding in hurricane recovery efforts and living cooperative ideals is just the beginning.

Five ways to join in with the advances industry and government stakeholders are putting in place.

By Chris Howard | Sept. 5, 2017

Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.

By Chris Howard | Sept. 5, 2017

Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.

By Rebecca Wessler | Sept. 5, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Jon Jeffreys | Sept. 4, 2017

Small can be mighty when it comes to stealing market share and serving it better than the banks.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Jay Johnson | Sept. 1, 2017

Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.

By Alix Patterson | Sept. 1, 2017

It's no longer IF, but WHEN. Autonomous cars are coming. Are credit unions ready to respond?

By Jay Johnson | Aug. 31, 2017

In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.

By Callahan & Associates | Aug. 30, 2017

The case for merging the TCCUSF & NCUSIF and how credit unions can comment on the proposal.

By Chip Filson | Aug. 30, 2017

The regulator is offering a rare opportunity for input on how it handles billions in credit unions’ money, but the movement better move fast.

By Callahan & Associates | Aug. 28, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Chip Filson | Aug. 25, 2017

Merging the TCCUSF and NCUSIF is a good idea. But don’t let NCUA fool you into keeping $1 billion of your members’ money.

By Rebecca Wessler | Aug. 25, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Chip Filson | Aug. 24, 2017

Here’s how and why to learn more and then speak out about the NCUA’s proposed merger of the corporate credit union and share insurance funds. Plus, attend our webinar.

By CU Student Choice | Aug. 21, 2017

In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.

By Jon Jeffreys | Aug. 9, 2017

An analysis of home values by ZIP code could topple the assumption that owning a home remains the best of investments.

By Marc Rapport | Aug. 7, 2017

Pen Air’s marketing dashboard serves as a communication tool for upper management and offers speaking points on reasons to join the credit union.

By Sharon Simpson | Aug. 7, 2017

A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.

By Chip Filson | Aug. 2, 2017

Payouts to senior managers after the PenFed takeover of Belvoir FCU also show need for transparency.

By Rebecca Wessler | July 31, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | July 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Liz Furman | July 24, 2017

Deciding whether, and with whom, to merge can be tricky. Use this list to spark conversations that will lead to a deeper understanding of the benefits, drawbacks, and other implications.

By Marc Rapport | July 17, 2017

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

By Erik Payne | July 17, 2017

Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.