Cooperative Strategy


By Marc Rapport | Aug. 3, 2020

Since 2012, the credit union’s CUSO has capitalized on loans gone sour to create quality affordable housing across the Tarheel State.

By Marc Rapport | March 1, 2020

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By E.C. Harrison | Nov. 18, 2019

Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.


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By Rebecca Wessler | Aug. 12, 2019

Five can't-miss data points this week on

By Sharon Simpson | Aug. 12, 2019

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport | March 11, 2019

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By Jay Johnson | Jan. 1, 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.

By Rebecca Wessler | May 14, 2018

Five can’t-miss data points this week on

By Jay Johnson | May 14, 2018

Organizations that are willing to think ahead — and put time and money toward creating new solutions to old challenges — are often those that outperform their peers.

By Sam Taft | May 14, 2018

Numbers show that credit unions engaged with multi-owned CUSOs outperform those who aren’t.

By Liz Furman | April 1, 2018

At year-end 2016, see which credit unions lead the way in six key cooperative metrics.

By Rebecca Wessler | Sept. 18, 2017

Five can't-miss data points featured this week on

By CU Student Choice | Aug. 21, 2017

In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.

By Greg Gonsalves | July 1, 2017

CUSOs help credit unions provide key services to members.

By Marc Rapport | June 25, 2017

Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.

By PSCU | April 3, 2017

Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.

By Marc Rapport | Dec. 5, 2016

Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.

By CUSO Financial Services, L.P. | Nov. 7, 2016

New DOL Fiduciary Rule is an opportunity to assess credit unions’ long-term goals for their investment advisors.

By Chris Howard | Oct. 11, 2016

Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?

By Card Services for Credit Unions | Sept. 12, 2016

A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.

By PSCU | Sept. 12, 2016

A mobile strategy should not be based solely on the specific products offered. Instead, applications should fit into the consumer experience right now.

By Callahan & Associates | Aug. 29, 2016

See how the credit union uses CUSOs to diversify its sources of non-interest income.

By Callahan & Associates | Aug. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By CUSO Financial Services, L.P. | July 18, 2016

Establishing relationships across generations helps ensure future success for heirs and business for advisors.

By Rebecca Wessler | July 5, 2016

This week, takes a look at the role CUSOs play in compliance. Plus, enjoy our Graphic Of The Week on the competitive advantage technology offers credit unions.

By Marc Rapport | June 30, 2016

Future shock, building a credit union blockchain, and a sustainable initiative to create credit union awareness were all topics at America’s Credit Union Conference.

By Marc Rapport | June 27, 2016

Small credit union roundtable kicks off ACUC with discussion on business and thought collaboration, and on the loss of intellectual capital.

By Marc Rapport | June 23, 2016

New regs would provide a safe harbor under NCUA rule, but some say the effects could re-define small-dollar lending and sharply reduce availability.

By Charlotte Taft | June 20, 2016

Credit unions are embracing business intelligence, but their approaches to data and analytics vary as they leverage technology to deliver increased member value.

By Rebecca Wessler | May 16, 2016

This week, spotlights industry efforts to support innovation in the form of incubators, startups, CUSOs, and more.

By Susan Levi Wallach | May 16, 2016

Lessons from a Massachusetts credit union that started a service organization dedicated to programming, training, and application development for financial institutions.

By Marc Rapport | May 2, 2016

The growing role of credit union service organizations in providing scale and expertise has caused increased scrutiny from the industry regulator.

By Callahan & Associates | April 30, 2016

Which credit unions are investing dollars in and loaning money to credit union service organizations?

By Marc Rapport | April 25, 2016

Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.

By Chris Howard | April 19, 2016

The collaborative model is the best — and perhaps only — way credit unions can compete in the critical realm of business intelligence and the Big Data it requires.

By Liz Furman | April 18, 2016

Here’s how CUSOs and sales to secondary markets affect non-interest income.

By Jay Johnson | April 13, 2016

NACUSO conference points up innovative opportunities, regulatory challenges for collaborative entrepreneurship in the credit union model.

By Callahan & Associates | March 3, 2016

In this webinar, Callahan chairman Chip Filson hosts a panel discussion featuring credit union leaders who know about creative organizational design to help credit unions tap into the power of the cooperative system while remaining as independent as possible.

By Marc Rapport | Jan. 11, 2016

How a Michigan credit union works with college millennials and veteran CUSO staff members alike.

By Origence | Jan. 11, 2016

Why retail and medical lending can be a smart play for credit unions.

By Marc Rapport | Jan. 7, 2016

One tech startup titan calls it quits while another touts hitting scale. Internet Archive FCU and CU Wallet see very different 2016s.

By Marc Rapport | Dec. 28, 2015

Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.

By Chris Howard | Nov. 30, 2015

Credit unions should get together to tackle data, overcome challenges, and compete.

By Rebecca Wessler | Nov. 9, 2015

As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.

By Erik Payne | Nov. 9, 2015

It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.

By Sharon Simpson | Nov. 9, 2015

Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.

By Marc Rapport | Nov. 5, 2015

Credit union involvement seen as limited but experts say keep an eye on the bouncing ball nonetheless.

By PSCU | Oct. 5, 2015

How the right data analytics can empower credit unions to target members with offers that offer timeliness and real value.

By PSCU | Sept. 14, 2015

Being able to make hay with big data is just the beginning for credit unions that turn to experts.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Aug. 24, 2015

Careful underwriting, default insurance, and other best practices are helping credit unions beat national loan default rates and introduce bundled products that create lifetime relationships with college grads.

By Marc Rapport | Aug. 1, 2015

How better portfolio tracking, a grounded MBL roster, and support from a broad line of CUSOs are helping Mazuma make a mark in the Kansas City area.

By Stephanie Clark | June 26, 2015

To buck the trend in rising merger rates, credit unions are developing innovative ways to operate independently.

By Marc Rapport | June 11, 2015

Call it what you will, CFPB's promise to go easy on mortgage disclosure changes provides some temporary relief.

By Erik Payne | June 1, 2015

Three credit unions, each with more than eight years of experience offering member insurance, provide insights into what has made their programs successful.

By Jay Johnson | April 22, 2015

In a sky full of glittering opportunities, maintaining the industry’s guiding principles becomes more crucial, not less.

By Jay Johnson | April 17, 2015

Alchemy and innovation at CUSO conference shows a movement on the move.

By Callahan & Associates, Inc. | Feb. 13, 2015

Callahan & Associates chairman Chip Filson and analyst Sam Taft discuss merger pitfalls and alternative organizational designs.

By Aaron Pugh | Jan. 26, 2015

In 2004, Redwood Credit Union took the leap from making auto loans to managing its own auto dealership. Now it has advice for others on how to do it, too.

By Chip Filson | Jan. 20, 2015

NCUA is setting an anti-democratic precedent in its repeated efforts to keep private the legal opinions about its public regulatory authority. RBC is one example. The CUSO rule is another. Will there be more?

By myCUmortgage | Dec. 22, 2014

With the ever-changing compliance environment, credit unions need to ask themselves if it’s time to outsource the back-office operations of mortgage lending to a CUSO?

By Chip Filson | Dec. 19, 2014

Discussions held during the largest ever credit union conference still resonate today.

By Rebecca Wessler | Dec. 2, 2014 celebrates the release of Callahan’s annual core processing market share guide with a week dedicated to all things core.

By Aaron Pugh | Oct. 13, 2014

Veridian Credit Union shares four rules for venture capital investment.

By Sharon Simpson | March 24, 2014

A Q&A with Scott Witherspoon, chief credit officer of Affinity Federal Credit Union.

By Chip Filson | Feb. 25, 2014

When did a public hearing become a secret proceeding?

By Sharon Simpson | Jan. 27, 2014

Sharing operations is a breakthrough model for large and small credit unions alike.

By Erik Payne | Jan. 20, 2014

How Belvoir Credit Union leveraged its compliance investment to benefit the credit union industry.

By Chip Filson | Dec. 20, 2013

How effectively are existing NCUA information and examiner resources being used?

By Chip Filson | Dec. 20, 2013

The final CUSO regulation passed at the November board meeting took more than two years to develop and will not collect any meaningful information until early 2016.

By Sharon Simpson | Sept. 9, 2013

A social media CUSO launched by APCO Employees Credit Union ensures members have the information they want when they need it.

By Jennifer Davis | July 5, 2013

Here are four different ways you can join the conversation about the need for an understanding of cooperative principles in regulatory leadership.

By Drew Grossman | June 24, 2013

McGraw-Hill FCU is providing comprehensive, goals-driven financial planning and advisory services for members who need more than the basics.

By Aaron Pugh | June 3, 2013

Maps Credit Union is building a full-scale, competitive insurance CUSO by hiring and acquiring the very best in the business.

By Drew Grossman | June 3, 2013

A partnership between Wescom Credit Union and its CUSO rewards members for choosing the credit union for insurance products as well as financial services.

By Drew Grossman | April 15, 2013

CUSOs support network building so that credit unions can bring progressive services to market.

By Drew Grossman | April 15, 2013

Credit unions use informal networks to share best practices and resources to better serve their members.

By Aaron Pugh | April 10, 2013

Maps Credit Union is an innovation goldmine in an Oregon valley.

By Alix Patterson | Jan. 24, 2013

By Andrew Bolton | Jan. 23, 2013

By Parth Kapoor | Jan. 22, 2013

By Yun Ma | Jan. 21, 2013

What happens when the targeted market is out of your credit union’s reach? For Redstone Federal Credit Union, the solution was to start up a CUSO.

By Catherine Siskos | Jan. 21, 2013

A reputation for taking care of members lands Sunmark Credit Union a revenue-boosting insurance agency that provides a cushion against hard times.

By Catherine Siskos | Jan. 21, 2013

Real estate services at this credit union funnel revenue back to the membership while acting as a launching pad for entering new markets.

By Catherine Siskos | Jan. 21, 2013

Federal regulations govern a credit union’s subsidiaries, and the devil is in the details.

By Amanda Smith | Jan. 21, 2013

Compliance is too expensive and too burdensome a task to go at alone.

By Mark Reed | Jan. 21, 2013

By Michael Emancipator | Jan. 14, 2013

The Ohio Credit Union League offers resources such as discussion groups and file-sharing libraries to ease the burden of complicated regulations.

By Michael Emancipator | Jan. 14, 2013

Three CUSO executives explain how service organizations like theirs help credit unions stay on track amid ever-changing reform in the financial services industry.

By Michael Emancipator | Jan. 14, 2013

Credit unions are collaborating with one another and building cooperative networks to tackle increasingly challenging regulatory issues.

By Aaron Pugh | Jan. 1, 2013

After a decade of success, Wescom Resources Group shares how credit unions can uncover their own commodifiable IT advantage.

By Aaron Pugh | Sept. 21, 2012

The financial system is ripe for enhanced cooperation between leagues, CUSOs, credit unions, and talented individuals.

By Pete Snyder | July 9, 2012

Credit unions have options for the structure of their investment services program. Which option they choose will affect how involved they must be.

By Randy Karnes | May 10, 2012

A CUSO promises to go the extra mile to glean maximum benefits from its interactions with the NCUA and challenges NACUSO to do the same.

By Randy Karnes | April 13, 2012

In the light of day, NCUA’s disclosure that FIS received an information technology supervisory letter from the FDIC doesn’t appear threatening. Is that good or bad?

By Rebecca Wessler | April 10, 2012

There's no place like Spokane, WA when it comes to markets that are favorable toward credit unions.

By Aaron Pugh | March 12, 2012

First New England Federal Credit Union and its CUSO lay the groundwork for additional rounds of refinance assistance.

By Randy Karnes | Feb. 22, 2012

Examinations require an investment, and credit unions, CUSOs, and credit union members should have a clear set of goals for that effort.

By Rebecca Wessler | Feb. 22, 2012

Look to Veridian for a standout example of leadership and engagement.

By Aaron Pugh | Jan. 1, 2012

A CUSO highlights best practices to keep the doors open and the resources flowing in times of crisis.

By Rebecca McClay | Oct. 3, 2011

CUSOs allow credit unions to vet, incubate and launch ideas in a “very safe environment,” one CUSO expert says.

By Callahan & Associates | Oct. 1, 2011

Business Lending Group, a Wisconsin-based MBL CUSO, helps credit unions enter new markets and helps members turn ideas into reality.

By Callahan & Associates | Oct. 1, 2011

Business lending CUSOs are a valuable resource for the revitalization of local economies.

By Callahan & Associates | Oct. 1, 2011

To take the pulse of collaborative business lending, CUSP gathered three business lending CUSO CEOs to discuss the markets they serve, why experience is so important, and what consolidation means for the future of their businesses.

Partner Perspective
Prepare For The Next Refi Boom

By myCUmortgage | Aug. 22, 2011

How can credit unions use the drops in 30- and 15-year fixed mortgage rates to deepen member relationships?

By Callahan & Associates | July 1, 2011

NCUA has been pushing due diligence when working with third-party companies, and cooperatives must approach new relationships with an eye for detail.

By Callahan & Associates | July 1, 2011

To establish a successful partnership with third-parties and other credit unions, cooperatives must know what areas to examine for potential alignment issues.

By Callahan & Associates | July 1, 2011

Many have heard that NCUA is setting its sights on CUSOs because CUSOs are playing a more important and influential role in the credit union industry.

By Thomas Cullen | June 20, 2011

Whether casting a wide net or focusing on specialization, CUSOs use a variety of tactics to meet their staffing needs.

By Callahan & Associates | April 1, 2011

Whether casting a wide net of focusing on specialization, CUSOs use a variety of tactics to meet their staffing needs.

By Callahan & Associates | April 1, 2011

One CUSO shows going after big sales numbers doesn't mean leaving members behind.

By Callahan & Associates | April 1, 2011

Understanding how to manage incentive programs creates smoother CUSO operations.

By Callahan & Associates | Jan. 1, 2011

California CUSO CURoots sprouted from diligence and cooperation to reduce back-office expenses for credit unions.

Grow Up

By Callahan & Associates | Jan. 1, 2011

Like people, CUSOs face different challenges as they age. To learn what a newborn CUSO can expect, we talked to professionals who run organizations of varying ages. Think of it as an advice-time continuum.

By Callahan & Associates | Jan. 1, 2011

There's no road map for starting a CUSO, but these tips from the CURoots brain trust will keep you focused on what matters.

By Thomas Cullen | Dec. 27, 2010

From enhanced expertise to reduced overhead and stress, the benefits of joining a CUSO are evident.

By Aaron Pugh | Dec. 20, 2010

In 2002, a Portland credit union undertook a dramatic reorientation with a new name to match. Where is it now?

By Thomas Cullen | Dec. 20, 2010

Mortgages are an exciting component of the credit union loan portfolio. These four CUSOs enter the industry from different access points.

By Alix Patterson | Oct. 1, 2010

The 5300 Call Report provides a valuable, if somewhat sporadic, snapshot of Mortgage CUSO data.

By Callahan & Associates | Oct. 1, 2010

With flexibility and action-based thinking, Member First Mortgage helps its members manage all of their mortgage needs.

By Thomas Cullen | Sept. 28, 2010

The Connecticut-based CUSO uses technology and service to take relationships to the next level.

By CU*Answers | Sept. 20, 2010

In trying to avoid being branded a “micromanager,” have credit union leaders lost sight of micro-awareness?

Partner Perspective
You’ve Got Earning Potential!

By myCUmortgage | Aug. 16, 2010

Increase your earning potential by putting the right people in the right positions.

By Rebecca Wessler | July 26, 2010

A car. An education. A home. Wright-Patt helps its members live their lives.

By Gail Koehler | July 9, 2010

PEFCU took a chance with two young men who developed a portal for financial services companies. The credit union invested through its CUSO, installed the portal in its own credit union, and helped the company sell to others. Passageways has become a successful portal provider.

By Jay Johnson | July 9, 2010

The industry's ability post record increases in shares and lending activity during the Great Recession is a testament to its focus on the long-term well-being of members.

By Lisa Renner | July 9, 2010

Mazuma CU started CU Holding Company, which now has five subsidiary companies offering services from payday lending to marketing.

By Ken DeMello | July 9, 2010

FedFinancial CU created a CUSO around a talented and effective collections employee. It then branched out to offer conferencing and training, and, by virtue of being a sales agent, credit card servicing and software for risk management. The CUSO is eight years old and has added marginally to FedFinancial’s bottom line.

By Rebecca Wessler | July 8, 2010

The first quarter 2010 issue also features CUSO non-interest income data and an in-depth case study about Wright-Patt Credit Union’s living brand.

By Aaron Pugh | July 6, 2010

How can credit unions use the benefits of the cooperative system to connect the dots and green light new non-interest income opportunities? The answer lies in the CUSO connection.

By Rebecca Wessler | July 1, 2010

For one Ohio-based credit union, putting members first is more than a motto. It's a commitment that the credit union's success and future is tethered to that of the community it calls home.

By Lydia Cole | July 1, 2010

Threatss to non-interest income highlight service organizations' potential in income diversification.

By Aaron Pugh | July 1, 2010

The economic strength of CUSOs, signified by large yearly dividends and the success of the CUSO-centric services such as shared branching, boost the finances of participating credit unions and create a healthier bottom line for the industry.

By Aaron Pugh | July 1, 2010

Service organizations undercut the dangers involved with innovation, create widespread industry advancement, and utilize credit union strengths to take regional co-operation to the next level. With leader tables: Top 50 Credit Unions by Combined Dollars Invested in/or Loaned to CUSOs, Top 33 Credit Unions by Number of CUSO Participations

By Rebecca Wessler | June 30, 2010

Four resources to help you understand the issues brought on by today’s environment and evaluate if your credit union has a healthy mix of income sources.

By Lydia Cole | June 28, 2010

Threats to non-interest income highlight service organizations’ potential to diversity a credit union’s income.

By myCUmortgage | June 14, 2010

myCUmortgage offers an umbrella of assistance during rain or shine.

By myCUmortgage | May 3, 2010

Smart consumers are looking to the Internet for the most cost-effective and efficient way to buy a house.

By Elliott Kashner | April 26, 2010

The rapid growth of the reverse mortgage market is putting the loan under the spotlight.

By Rebecca Wessler | April 16, 2010

A glimpse at the cheer worthy, jeer worthy, and tear worthy stories for the week of April 12, 2010.

By Callahan & Associates | April 1, 2010

Owners expand CUSOs for any number of reasons, but the steps to expand should be followed with care. Owners need a business plan, the right price for shares, a time limit on the offer, and rules for new owners. Taking the time to prepare an offer pays off in attracting both capital and new partners to make the expanded CUSO successful.

By Callahan & Associates | April 1, 2010

Successful CUSOs consider a number of expansion factors to identify compatible partners.

By Callahan & Associates | March 15, 2010

Pepperdine University Prof. Gary Mangiofico discusses the nature of networks and the special leadership networked organizations require.

By Guy Messick | March 1, 2010

Collaborations, through CUSOs and otherwise, hold the promise of earning non-interest income from non-traditional financial products and of significantly reducing operating costs.

By Lydia Cole | Feb. 10, 2010

Tuesday's Washington Post profiled Mid-Atlantic Financial Partners, a business lending CUSO operating out of the DC Metro Area.

By Guy Messick | Feb. 8, 2010

Effective collaborations hold the promise of higher non-interest income and significantly reduced operating costs.

By Lydia Cole | Jan. 18, 2010

CUSOs have increased credit unions’ visibility, competitiveness, and market power.

By Callahan & Associates | Oct. 1, 2009

Since the beginnings of shared branching in the late 1980s, the concept has evolved into shared access. CUSOs around the industry provide local, regional, and national resources for credit unions and their members.

By Tom Davis | Sept. 17, 2009

Credit unions are in the mature phase of their life cycle and facing unprecedented challenges in today’s marketplace. But with economic adversity and industry challenges, comes opportunity for those that are well prepared. Now is the time for credit unions to make history and gain market share.

By Randy Karnes | Sept. 14, 2009

Over the twenty years I’ve been in the credit union industry, I have reconciled myself to the fact that our industry is best defined as “fast followers” of the ideas that our competitors and general marketplace business designers bring forward.

By My Credit Union | Aug. 24, 2009

In the next two or three years, a whole new class of credit union operations will burst onto the scene. Credit union organizational clusters and holding company designs will aggregate member opportunity in a new way, vying to aggregate the work, not the assets of credit unions.

By Randy Karnes | July 20, 2009

10 Things for CUSO Planners to Consider

By Lydia Cole | July 6, 2009

When measuring your investment services program’s performance, it is critical to understand how individual benchmarks represent a piece of the puzzle. If considered separately, the individual metrics do not tell the whole story as to how the program’s management team should improve the program’s overall productivity.

By Lydia Cole | June 22, 2009

When measuring your investment services program’s performance, it is critical to understand how individual benchmarks represent a piece of the puzzle. If considered separately, the individual metrics do not tell the whole story as to how the program’s management team should improve the program’s overall productivity.

By Lydia Cole | May 18, 2009

A CUSO between Level 9, a private company, and New England Federal Credit Union ($679M in Williston, VT) specializing in credit union website development, has worked with over 75 credit unions, providing them with website solutions and brand integration strategies.

By Lydia Cole | May 11, 2009

For the most recent edition of Callahan & Associates' CUSO Guide, Networks & Niches, we sat down with three regional MBL CUSO CEOs to discuss their perspectives on the current marketplace.

By Callahan & Associates | April 20, 2009

By NACUSO | April 6, 2009

Sometimes things are so clear that they are almost self-evident. For credit unions it is clear the credit union model is evolving in front of our eyes.

By NACUSO | March 23, 2009

Achieve industry and individual credit union sustainability through collaboration. Create business networks with scalable platforms that meet shared needs, the key to transformation.

By Ray Springsteen | Jan. 19, 2009

Many credit unions believe that the teller is the face of the organization for members. But, where do your best tellers come from? A local retailer? Other banks? The high school in town?

By CU*Answers | Nov. 3, 2008

If you are vested in the credit union business today your ears perk up when you hear the word “bailout.” Now more than ever, credit unions need positive collaborative solutions to bolster their organizations.

By Hunter Moss | Oct. 20, 2008

With a networked business model, this CUSO leveraged the industry's strengths and quickly started a successful business.

By Callahan & Associates | Oct. 1, 2008

The landscape for the credit card processing market for credit unions is changing as new options are developed for the industry.

By Callahan & Associates | Oct. 1, 2008

In a time of ever-present competition and changing member expectations, the focus on member service has never been greater.

By Lydia Cole | Sept. 1, 2008

As credit union participation in CUSOs continues to increase, CUSOs themselves are utilizing the credit union industry to develop unique partnerships for success.

By CU*Answers | March 10, 2008

Collaboration is fast becoming a buzzword in many business design strategies. But what does it really mean to build something collaboratively?

By Lydia Cole | Feb. 18, 2008

Patelco Credit Union tracks referrals from front line staff to their investment program. Doing so has lead to increased wallet share.

By Lydia Cole | Jan. 28, 2008

The key consideration for credit unions and their investment programs is to add operational and service support in a fiscally responsible way to ensure that the credit union's key ratios continue to improve.

By Lydia Cole | Jan. 7, 2008

Keep these three steps in mind when looking to expand your branch network.

By Jay Johnson | Nov. 12, 2007

Some see mergers as the way to gain greater scale, reach and efficiency. However, it is not clear that size brings greater efficiencies in credit unions. Credit unions can instead look to gain scale effectiveness through collaboration.

By Jay Johnson | Oct. 22, 2007

With the exception of auto lending, market share in most of the businesses in which credit unions compete remains under ten percent. New organizational models are looking to leverage the strength of individual credit unions’ member relationships to achieve breakthroughs in market penetration

By Jay Johnson | Oct. 15, 2007

Better Branches, LLC is a CUSO formed out of SAFE Credit Union’s need for a more consistent service and cross-selling approach across their branch network. As with other collaborative CUSOs, Better Branches benefits from the strengths of its owners.

By Pete Snyder | Oct. 1, 2007

Credit unions have a new opportunity to benchmark their Retail Investment Program performance and productivity.

By Jay Johnson | Sept. 10, 2007

Credit Union Service Organizations (CUSOs) are more important than ever to credit unions. New CUSO models are enhancing member value while expanding the reach and impact of credit unions in the financial services marketplace.

By CO-OP Financial Services | Sept. 3, 2007

In today’s ultra-competitive banking market there are a multitude of products and services members must consider when choosing a primary financial institution. What processes can your credit union employ to develop healthy retention and attraction of members?

Partner Perspective
Credit Union Vendor Relationships

By CO-OP Financial Services | May 7, 2007

“Credit-union friendly” bank-owned vendor partnerships deserve careful, careful consideration.

By Origence | April 16, 2007

Indirect lending has played a key role in credit union growth, from adding to the bottom line and to membership levels, to increased credit union auto lending market share – an 18% market share in 2006, and the industry is taking notice.

Partner Perspective
The Death of Collaboration

By Mortgage Cadence | April 9, 2007

By ignoring our most significant point of differentiation, we manage to do what our opponents in the banking community could not.

By CO-OP Financial Services | Feb. 5, 2007

There’s only one solution for credit unions to survive the coming decade in this dynamic financial industry; through cooperation and the wisdom to have a vision.

By Jay Johnson | Jan. 29, 2007

While over 3,700 credit unions are active mortgage lenders, the key to capturing a larger share of the mortgage market will be the nearly 5,000 credit unions that currently report no mortgage lending activity.

By Origence | Jan. 29, 2007

CUSOs play key role in helping the industry successfully compete with larger financial institutions.

By CU*Answers | Dec. 18, 2006

During a recent CEO Strategy Roundtable, materials were designed to facilitate a discussion about strategies related to the future of the credit union industry and the current trend towards consolidation and bank conversions.

More to Give

By Chip Filson | Dec. 4, 2006

Do corporate executives, provided they stay within the law, have responsibilities in their business activities other than to make as much money for their stockholders as possible?

By Chip Filson | Nov. 13, 2006

As lending becomes another commodity service, credit unions are creating value through price and service, and by understanding the unique needs of their members. Through cooperation and innovation in the lending arena credit unions are changing the way business is done.

By Tom Geggel | Sept. 25, 2006

Business lending grew 25.8% to $17.7 billion as of June 30, 2006. Credit unions are utilizing multiple business models to enter or expand their business services program.

By Vic Pantea | Sept. 4, 2006

Evaluating the role of the CUSO business model.

By Joe Brancucci | Sept. 4, 2006

Joe Branucci shares his thoughts regarding Prime Alliance’s goal to lower the cost of home ownership.

By Chip Filson | Sept. 4, 2006

The key to future performance breakthroughs and answering growth challenges could be the increasingly versatile CUSO market.

By Carlene Pollock | Aug. 21, 2006

Credit unions are implementing purchase card, or p-card, programs to streamline payables, manage cash, and earn on their spending.

By Rob Givens | July 31, 2006

Looking for new opportunities, we formed a CUSO holding company and within it a marketing company. This marketing company serves credit unions, even banks, has been profitable since inception and has extended our reach to persons otherwise not served.

By Bucky Sebastian | July 31, 2006

Cooperation – and its manifestation in one form, CUSOs – is often under-appreciated. But it is vital to our future. We should work harder at cooperation and to demonstrate quantitatively the contributions of CUSOs to members and credit unions.

By CU*Answers | Feb. 13, 2006

In the second in a series of articles, CU*Answers CEO Randy Karnes addresses the conversion debate from the perspective of a vendor. Should vendors weigh in on the debate? Does their vote influence anything?

By Mortgage Cadence | Nov. 14, 2005

Let’s call Mr. Freeze out of retirement. His weapon, a laser-powered cold gun, is the Batman connection to mortgage lending.

Partner Perspective
The Power of One

By Mortgage Cadence | Sept. 26, 2005

Collaborative solutions enable credit unions to offer comprehensive member solutions and compete more effectively in the mortgage financing arena.

By Tom Geggel | Aug. 29, 2005

The CEOs of Detroit Edison, Midwest Financial and Christian Financial discuss why they believe that combining resources adds value to a business lending program.

By Tom Geggel | Aug. 15, 2005

Business lending is the fastest growing portion of the balance sheet. CUSOs are an effective means to jump start a program.

By Carol Anne Burger | Aug. 15, 2005

Launching a multi-owned CUSO can be a challenge, but significant benefits await those with focus and perseverance.

By Brad Myers | Aug. 1, 2005

As the key innovators in the industry, CUSOs are an effective outsourcing alternative for credit unions.

By Brad Myers | July 25, 2005

Unable to “go it alone,” many credit unions are collaborating in innovative ways to meet their member needs.

By Jim Jerving | July 25, 2005

Hundreds of credit unions are proving that they can balance these two concepts with outstanding results.

By Tom Geggel | April 11, 2005

Business loans were the fastest growing loan product in 2004. CUSOs allow credit unions to pool their resources and meet member needs.

By Joe James | April 5, 2004

Credit unions make up only 6.5% of the financial industry’s assets. As a result, they need to look for innovative ways to keep up with their larger competitors.

By Joe James | March 29, 2004

Credit Union Service Organizations (CUSOs) are taking on a very important position in the credit union industry. These organizations improve credit union performance by using cooperative strategies to help credit unions enter new markets. There are generally two types of CUSOs, multi-owned and wholly owned CUSOs.

By Chip Filson | July 1, 1999

Summertime movies often dwell on romance. From "Notting Hill" to "Shakespeare in Love," the theme of many of this year's leading hits is about finding the right partner. The appeal is universal; we all want to find the ideal person with whom we can share our time and space. In the right situation we might also become more than we could hope to be by ourselves. In a different, but nonetheless parallel way, the fulfillment of the organizational destiny of credit unions may lie in choosing the rig

By Callahan & Associates | April 1, 1999

In 1987, US Alliance Federal Credit Union's Board of Directors authorized the formation of a CUSO for purposes of buying and selling securities for its members. Concurrently, they hired me as the person to implement the process. Starting from scratch in the summer of 1987, a corporation was formed pursuant to the CUSO Regs in effect at that time. We also approached the National Association of Securities Dealers (NASD) and began the process of qualifying the newly formed a Broker-Dealer corpor

By Chip Filson | April 1, 1999

Since 1990 the total assets of all mutual funds have grown over five fold to a total of $5.0 trillion. Many credit union members use mutual funds as part of their savings or through 401K plans. But few credit unions have been able to develop programs that serve either a significant percentage of these members or their assets. If credit unions aspire to follow their members into non-insured financial services, finding a strategy to compete in the mutual fund business is critical.

By Callahan & Associates | June 1, 1998

Members' First Financial Services was incorporated as a CUSO in January, 1993, as a wholly-owned subsidiary of Memphis Area Teachers' Credit Union (MATCU). It has been successful, but we learned some of our lessons the hard way. Members' First provides financial services only; there is no operations division, although it is permitted by regulation and done successfully by other CUSOs. From our five-year experience with this financial services CUSO, we offer our thoughts on how CUSOs can be use