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More purpose trumps maximizing profit at the world’s largest asset manager. Member-owned financial cooperatives should take note.
A collaborative culture that sticks to old principles while embracing innovation remains a key to the movement’s responsiveness and relevance.
Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.
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A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Strategic decisions made around three essential elements will prove critical to the future success of the credit union movement.