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Defining what makes the credit union different can be the key to ensuring employees articulate that difference in word and deed.
In episode No. 939, Callahan's SVP Katy Slater discusses how credit unions can benefit by standing up for financial access and equality.
Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.
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After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.
A book about culture prompts deeper thinking about the importance of multiple teams in support of the movement.
Every detail in the member experience sends a message about how they should act. Thoughtful tweaks on the credit union’s part can lead to smarter choices from members.
Banks are peddling a false narrative about credit unions based on real facts. To counter this, focus on a public narrative about mission.
A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.
Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.
The credit union movement needs to tell its small stories, the ones that bankers can't tell.