The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

Lower wait times and more self-service options result in higher member satisfaction.

Employees and employer benefit from homegrown e-learning initiative.

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.