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The right employees ensure positive experiences while a preview of the technology produces enthusiastic member advocates.
Evangelical Christian plans to improve its call center service by going more virtual and less human.
With a little imagination and effort, any cooperative can afford virtual agents, ultra-efficient contact centers, and click-for-a-call capabilities.
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Across all industries, companies move toward automation and home-based agents.
Besides having strong tech skills, video tellers must be comfortable on camera and capable of making decisions.
In 2011, SECU completed its goal of putting a branch in every county in North Carolina, so earlier this year when the board decided to focus exclusively on in-state members, the credit union had a branch footprint in place to reach everyone.
Stanford FCU’s virtual call center reduces absenteeism, expands hours, and retains talent.
How three credit unions brought sales activity into — and in one case, out of — the call center.
When it comes to outbound calling, you don’t need an army to fuel amazing loan growth, just a few key players.
Contact center roles are evolving. Here’s how to make these changes work for you, your employees, and your members.