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PARTNER PERSPECTIVE A 'Modern Payment Solution’ Doesn’t Only Mean Digital

User experience is critical in the fight for institutional loyalty, and digital, although significant, is just one piece of the full puzzle.

By Alogent
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October 05, 2022


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PARTNER PERSPECTIVE How To Expand Fraud-Fighting Capabilities With Linked Analysis

Advanced fraud detection gives financial institutions more power to fight fraud or even stop it before it starts.

By PSCU
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October 04, 2022


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FEATURE Buy Now, Pay Later The Member-Friendly Way

Advantage Plus has entered the BNPL arena and is crafting a solution to ensure members don't overextend themselves.

By Sharon Simpson

October 03, 2022


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PARTNER PERSPECTIVE Think Beyond The Credit Score: How Credit Unions Can Grow And Engage Members

Expand credit card underwriting criteria, digital investment, and financial literacy to strengthen the member relationship.

By Elan Financial Services
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October 03, 2022


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PARTNER PERSPECTIVE Look Beyond CECL Model Selection

Financial institutions have heard about the current expected credit loss accounting standard for years. It’s now time to act, and these steps will prepare your credit union for its first audit or examination.​

By CliftonLarsonAllen, LLP
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September 26, 2022


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FEATURE Impact Strategies From September 2022

A look inside strategies and programs that are helping credit unions of all sizes make a difference in the communities they serve.

By Aaron Passman

September 26, 2022


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FEATURE Adding Fun To Financial Education

Abound Credit Union’s in-house curriculum meets state requirements while engaging and entertaining young students.

By Sharon Simpson

September 26, 2022


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FEATURE School Branches Earn High Grades For This Ohio Cooperative

Atomic Credit Union helps students build savings and careers as it increases visibility through its 58 school branches.

By Marc Rapport

September 26, 2022


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FEATURE Service Puts Financial Wellness In Members’ Pockets

The New Hampshire credit union has unveiled an app-based approach to financial wellness aimed at reaching younger consumers.

By Toby Hayes

September 26, 2022


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PARTNER PERSPECTIVE Technology With People In Mind

Credit unions deserve a technology provider who sees them as humans first.

By Jack Henry™
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September 26, 2022


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PARTNER PERSPECTIVE Cooperative Technology Solutions CUSO formed to acquire CU-Interface and its mpowered system

Credit Unions join to purchase their core data processor.

By CU-Interface
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September 19, 2022


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FEATURE Best Practices For Contact Center Management

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

By Marc Rapport

September 19, 2022


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FEATURE Bob Falk On Leadership

The CEO of Purdue FCU talks about courageous decisions, learning from mistakes, and laying the groundwork for more success.

By Marc Rapport

September 19, 2022


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FEATURE An Inside Look At Organizational Change

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.

By Sharon Simpson

September 19, 2022


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PARTNER PERSPECTIVE How To Keep A Total-Loss Accident From Costing Your Credit Union A Member’s Business

CCC’s Total-Loss Care Lienholder Portal paves the way for members to get back on the road while you keep the loan.

By CCC Intelligent Solutions
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September 14, 2022


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FEATURE How Has The Pandemic Changed Call Center Management?

From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.

By Marc Rapport

September 12, 2022


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PARTNER PERSPECTIVE The Keys To Delivering An Excellent Member Experience

Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.

By Origence, a CU Direct Brand
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September 06, 2022


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FEATURE For Patelco, Growth Is The Icing On The Cupcake

A new shared location with a popular cupcake shop has reversed the credit union’s fortunes in San Ramon, CA, where one branch is now serving members better than two were previously.

By Toby Hayes

September 05, 2022


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FEATURE Impact Strategies From August 2022

A look back at recent stories of how credit unions are making a difference in the communities they serve.​

By Aaron Passman

August 29, 2022


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FEATURE Atomic Credit Union Raised Employee Pay And Received Glowing Reviews

The rural Ohio cooperative strives to be the best in the market through pay and benefits. Its growing network of new and renovated branches adds to an improved work, and banking, environment, too.

By Marc Rapport

August 29, 2022


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PARTNER PERSPECTIVE Fight Fraud With Connected Experiences

Credit unions must invest in data to intelligently protect and serve members.

By PSCU
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August 29, 2022


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FEATURE How To Turn Data-Diving Into Strategy Creation

A new team at Directions Credit Union focuses on objectives as much as dashboards.

By Marc Rapport

August 29, 2022


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PARTNER PERSPECTIVE Data Governance Is A Common Challenge. Can Your Analytics Partner Help?

The skills and expertise of a trusted provider can ensure your data governance and analytics sets you up for success.

By Lodestar Technologies Inc.
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August 29, 2022


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FEATURE COVID Branches Are Here To Stay

Retrofitted locations featuring full-service ITMs and biometric authentication helped First Alliance safely serve members during the pandemic and into today.

By James Major

August 29, 2022


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FEATURE Meritrust Takes Financial Literacy To The Locker Room

The credit union has partnered with three of Kansas’s largest universities to provide financial education for college athletes

By Toby Hayes

August 22, 2022


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PARTNER PERSPECTIVE The Changing Climate For Credit Unions

Seven steps to protect your credit union’s balance sheet and membership from increasing climate risks.​

By Ceres
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August 22, 2022


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FEATURE Summit Credit Union Focuses On Women

The Wisconsin-based institution sets itself apart by focusing on the needs of women, helping them gain financial independence, and, most recently, helping people take steps to close the gender pay gap.

By James Major

August 22, 2022


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FEATURE Anatomy Of Clearwater Credit Union Exclusive Content

Clearwater rises above the competition in its crowded Montana market with a strong commitment to environmental protection, financial inclusion, member centricity, and full transparency.


August 18, 2022


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FEATURE Low Emissions, Big Impact

An emphasis on reducing its carbon footprint is just one part of Clearwater Credit Union’s multifaceted community-impact strategy.

By E.C. Harrison

August 15, 2022


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FEATURE California Cooperatives Both Get A Win From Shared-Branch Arrangement

A pair of Sacramento-area credit unions have embarked on a relatively unique partnership, sharing a single facility to serve their respective memberships.

By Toby Hayes

August 15, 2022


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