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User experience is critical in the fight for institutional loyalty, and digital, although significant, is just one piece of the full puzzle.
October 05, 2022
Advanced fraud detection gives financial institutions more power to fight fraud or even stop it before it starts.
October 04, 2022
Advantage Plus has entered the BNPL arena and is crafting a solution to ensure members don't overextend themselves.
October 03, 2022
Expand credit card underwriting criteria, digital investment, and financial literacy to strengthen the member relationship.
Financial institutions have heard about the current expected credit loss accounting standard for years. It’s now time to act, and these steps will prepare your credit union for its first audit or examination.
September 26, 2022
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A look inside strategies and programs that are helping credit unions of all sizes make a difference in the communities they serve.
Atomic Credit Union helps students build savings and careers as it increases visibility through its 58 school branches.
Abound Credit Union’s in-house curriculum meets state requirements while engaging and entertaining young students.
The New Hampshire credit union has unveiled an app-based approach to financial wellness aimed at reaching younger consumers.
Credit unions deserve a technology provider who sees them as humans first.
Credit Unions join to purchase their core data processor.
September 19, 2022
A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.
The CEO of Purdue FCU talks about courageous decisions, learning from mistakes, and laying the groundwork for more success.
Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.
CCC’s Total-Loss Care Lienholder Portal paves the way for members to get back on the road while you keep the loan.
September 14, 2022
From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.
September 12, 2022
Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.
September 06, 2022
A new shared location with a popular cupcake shop has reversed the credit union’s fortunes in San Ramon, CA, where one branch is now serving members better than two were previously.
September 05, 2022
A look back at recent stories of how credit unions are making a difference in the communities they serve.
August 29, 2022
The rural Ohio cooperative strives to be the best in the market through pay and benefits. Its growing network of new and renovated branches adds to an improved work, and banking, environment, too.
Credit unions must invest in data to intelligently protect and serve members.
A new team at Directions Credit Union focuses on objectives as much as dashboards.
The skills and expertise of a trusted provider can ensure your data governance and analytics sets you up for success.
Retrofitted locations featuring full-service ITMs and biometric authentication helped First Alliance safely serve members during the pandemic and into today.
The credit union has partnered with three of Kansas’s largest universities to provide financial education for college athletes
August 22, 2022
Seven steps to protect your credit union’s balance sheet and membership from increasing climate risks.
The Wisconsin-based institution sets itself apart by focusing on the needs of women, helping them gain financial independence, and, most recently, helping people take steps to close the gender pay gap.
Clearwater rises above the competition in its crowded Montana market with a strong commitment to environmental protection, financial inclusion, member centricity, and full transparency.
August 18, 2022
An emphasis on reducing its carbon footprint is just one part of Clearwater Credit Union’s multifaceted community-impact strategy.
August 15, 2022
A pair of Sacramento-area credit unions have embarked on a relatively unique partnership, sharing a single facility to serve their respective memberships.
Learn how hedging can help both your credit union and your business borrowers mitigate risk and maximize benefits in an unpredictable market. Plus, tips to get started.
The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.
Data and insight from Callahan & Associates and industry suppliers.
August 12, 2022
Credit unions are increasingly moving to a federal multiple common bond charter because it is the more flexible and provides the greatest growth potential.
August 09, 2022
After Huntington Bank closed several branches where the credit union has a presence, Honor purchased five of those locations so those communities wouldn’t be banking deserts.
August 08, 2022
Clearwater Credit Union is growing rapidly by embracing values-based banking and characteristics of life unique to Big Sky Country.
With the market shifting and buyers becoming choosier about their lenders, credit unions across the country are shifting how they approach mortgage lending.
How Servion Mortgage's technology investments speed up mortgage lending while reducing risk.
Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.
August 01, 2022
A one-day-only promotion that mixes financial counseling with loan growth opportunities has been a roaring success since it was introduced two years ago.
The market Is changing rapidly, and young adults now have more spending power than any other demographic. Here's how to harness It to help grow your credit union and Increase home ownership among this market segment.
The right partnership not only delivers high levels of member satisfaction, but strengthens relationships with the credit union.
Credit union lending is expected to continue to grow for at least the remainder of this year, but institutions need a digital-first solution if they hope to compete.
It’s time for credit unions to look at the benefits of AI.
July 27, 2022
Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
July 25, 2022
A look back at stories from the last month showcasing how credit unions are making a difference in ways that go way beyond just banking.
As the philanthropic organization surges past the $1 million mark, its CEO looks back on lessons learned and offers advice for those just getting started.
Alacriti is working to secure the expanding channel in ways that also help secure the traditional ACH and wires payments solutions.
How a trusted partner can empower your most important assets to make the most intelligent use of those big stores of data.
July 18, 2022
Nearly 12 months after the launch of Dora, a credit union-backed fintech, one executive looks back at lessons learned and what comes next.
July 11, 2022
Cloud services have the potential to modernize operations for many credit unions, but a majority are still operating with outdated systems.
More and more credit unions are partnering with financial technology firms to provide solutions that make it easier and faster to grow their business.
A growing number of credit unions are using appointment scheduling to manage staff more effectively and better meet consumers’ needs.
The Wisconsin-based credit union leverages robotic process automation to bring together disparate systems, optimize resources, and make processes easier for loan officers and borrowers.
First Financial of Maryland FCU built and is refining its own machine learning tools that vet more applications than the manual way while learning along the way.
Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.
July 04, 2022
A new initiative sees Kansas City’s CommunityAmerica Credit Union working alongside local community colleges and others to deliver financial peace of mind to consumers in depressed areas.
From financial education to grants for the classroom and more, three credit unions share their tips for making the transition back to school a bit easier.
Four reasons vehicle affordability is at an all-time low and how residual-based financing can offer a solution with lower monthly payments
June 27, 2022
Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.
The Illinois-based credit union retrofitted a former Sam’s Club store in order to house its growing workforce, adding with a variety of unique features intended to make going to the office feel a little less like going to work.
A six-week, 1-to-1 mentoring program connects white women in senior leadership positions with up-and-coming black women in the credit union industry to open discussion around the racial divide and gender bias.
June 20, 2022
Special loan programs at cooperatives across the country address equity, financial deserts, emergency aid, and climate change.
Financing alternatives for electric vehicles make mission sense for two cooperatives in Denver and Seattle.
New loan products from DCU and Service Credit Union could help provide a wider range of mobility options for disabled consumers.
June 13, 2022
Ivy Glover is one year into making sure DEI is more than just a buzzword at the Buckeye State’s biggest credit union.
GreenState Credit Union has committed $1 billion toward home loans for communities of color. CEO Jeff Disterhoft is rallying the entire industry to take similar steps.
June 06, 2022
The Wyoming-based credit union is testing a program that rewards members for contributing to a fund to help other members more easily afford a down payment on a home.
Credit unions across the country have rolled out programs to create better days in their communities.
Efficient, easy-to-use software eliminates administrative work while helping managers keep track of member accounts.
A program at Carolina Foothills FCU targets low-income borrowers with flexible underwriting practices, financial education, and partnerships with public, private, and nonprofit groups.
Callahan’s newly released PDF contains in-depth information for credit unions from all 50 states, plus a fascinating snapshot of industry performance in the 2021 Annual Report section. This document is especially useful for credit unions interested in partnerships with cooperatives within their region.
June 02, 2022
The New York credit union has lowered punitive fees and added an array of benefits to spread the gain while easing the pain.
May 30, 2022
Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.
PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
May 23, 2022
New tools have allowed the Virginia-based credit union to maintain certification while getting staff buy-in on goals that grow the business and improve the lives of those it serves.
Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.
The New York credit union addresses financial readiness for military members via basic budgeting guidance as well as more in-depth financial planning for soldiers heading down the wrong path.
The California cooperative and two for-profit banks together launched an emergency relief fund to support vulnerable businesses struggling amid a post-COVID environment.
High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.
May 16, 2022
Punitive fees are going away, and employee expenses are increasing. Finding member-friendly sources of non-interest income is more important than ever.
After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.
More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and low-income communities.
Since its launch in 2010, the credit union’s Summer Youth Employment Program has helped young members earn an income, save money, and build financial wellness.
May 09, 2022
Six things to consider when determining which vendor is the best choice to migrate IBM i and other servers to the cloud.
A better borrower experience offers a clear competitive advantage.
A partnership between the Michigan-based credit union and a local economic development group is helping new businesses test concepts and gain business experience via a new incubator space.
The SECU Foundation from North Carolina-based State Employees’ Credit Union has made a name for itself by homing in on key areas where it can have an impact across the state. The philanthropy’s biggest success, however, might be the buy-in it gets from members.
Online threats and responses evolve, but focusing on diligence and compliance helps the California cooperative stay ahead.
Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.
May 02, 2022
In the age of digital, a “people-helping-people philosophy” is needed more than ever.
The CEOs of Canopy Credit Union and Med5 FCU offer insights into sharing branch space with unlikely partners.
Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and personalized manner.
Integrate the cloud, data automation, AI, and self-service innovations to offer top-line member experience to credit unions and their members.
April 25, 2022
Along with hosting its first Financial Inclusion Forums — intended to be an annual event — the California credit union is making efforts to provide products and services that meet the needs of underserved consumers who might be intimidated by traditional FIs.
Kristine Rellihan works toward the ideal blend of efficiency, goal alignment, impact, internal service satisfaction, and process workflow at Dupaco Community Credit Union.
United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.
Since its launch, small monthly contributions from members of North Carolina's State Employees' Credit Union have helped fuel more than $216 million in total giving from the SECU Foundation.
April 20, 2022
This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.
April 18, 2022
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
Celebrate Earth Day with some recycled best practices featured previously on CreditUnions.com.
The Connecticut credit union has an in-depth plan for how it plans to help narrow the racial wealth gap and expand access to underbanked consumers.
April 11, 2022
South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.
Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.
The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.
Vehicle production continues to suffer in 2022 and experts predict effects to ripple into 2023 and beyond.
April 04, 2022
Sustainable success requires continuous reinvention, adaptation, and a willingness to innovate.
Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.
Credit unions should focus on product, experience, and innovation while leveraging their established brands and market presence.
Name, image, and likeness (NIL) contracts are still new, but three intrepid credit unions share best practices and lessons learned about building relationships with college players.
March 28, 2022
Lenders reported a record year for originations in 2021 despite rising asset prices and rates increases, both of which were substantively driven by inflationary pressures.
Cooperatives are using cash to meet rebounding loan demand and invest in higher-yielding securities and investments.
Larger average mortgage balances have offset the reduced pipeline, and credit unions are holding these loans on their balance sheets at greater rates.
Attracting top talent now involves competing with the whole country, not just the shop down the street, and cooperatives are doing what they can to attract and retain employees.
Low loan rates are attractive to members, and credit unions have managed to offset interest spread compression through controlling or deferring expenses
Consumers spent at pre-pandemic levels through the second half of the year.
Vehicles are selling, but credit unions must consider the risks of financing less reliable used cars at all-time-high prices.
Inflation and international trade sanctions cast shadows over member spending behavior in the near future.
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
March 21, 2022
The global economy was rebounding at the end of 2021. So, too, were U.S. credit unions. But tensions in Europe and increasingly high inflation projections suggest significant headwinds for 2022.
Member business lending requires an extra layer of due diligence: appraising the appraisal to help reduce risk.
By turning March 25 into "325 Day," the credit union helped launch a civic celebration that has become an annual event.
The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.
March 14, 2022
Three executives share success stories learned from their cooperatives’ DEI journeys.
Omnichannel scheduling provides the perfect bridge from intent to action.
In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.
March 08, 2022
A qualified, experienced cloud hosting provider makes all the difference in managing systems, ensuring efficient operations, and securing data should an intrusion or natural disaster take place.
March 07, 2022
Making the most of business intelligence involves building bridges between departments byte by byte.
Leveraging data from across the credit union delivers optimized products and services, as well as enhanced member experiences that foster stronger, more trusted relationships.
There’s a new wave of titles that hints at a sea change in how credit unions use data.
Every member interaction offers insight into preferences and habits. Using these data points, credit unions can not only better serve their members but also increase revenue, build loyalty, and grow their organization.
Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?
February 28, 2022
Credit card users today base their choice of credit card on more than four factors. Convenience is important, but so are rewards, data security, credit-building tools, and more.
The Michigan-based credit union expects to reach $1 billion in assets within three years yet remains focused on delivering value.
The Minnesota cooperative leaned on insight from industry peers to create a path for building employees' skills and knowledge.
Check out these keys to revving up your education finance solutions in a post-pandemic world.
February 21, 2022
Tips and tricks from three cooperatives that present personality and add a human touch to social posts.
The New York credit union is directing its grant money toward infrastructure needs from potties to podcasts.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
February 15, 2022
This year’s member experience solutions provide inventive ways for credit unions to serve members.
February 14, 2022
A new program for first-time mortgage applicants intends to substantially reduce burdens around closing costs.
This year’s lending solutions provide inventive ways for credit unions to serve members.
February 08, 2022
A focus on reining in costs and changing organizational culture have transformed the Ohio-based institution.
February 07, 2022
Knowledge is power, or at least innocence, when it comes to appraising collateral in commercial loan underwriting.
In today’s environment, credit unions will need to focus on modernizing their collection operations.
How residual based financing can help credit unions increase their auto loan volume.
This year’s digital solutions provide inventive ways for credit unions to serve members.
January 31, 2022
A Massachusetts cooperative shows what financial coaching looks like when it’s done the Workers way.
January 24, 2022
Looking for new solutions? Check out these featured credit union suppliers.
The California-based credit union now offers bitcoin trading within its digital banking platform.
January 18, 2022
As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.
January 17, 2022
From lending off the grid to feeding appetites and wallets — and much more in between — VSECU supports quality of life for members, business, and communities across the state of Vermont.
January 10, 2022
Five graphs that dive into the financial performance of the Green Mountain State cooperative.
Inside the cooperative's pandemic response effort and remote working strategy.
Energy lending, community impact programs, medical cannabis banking, and more have helped VSECU cross $1 billion in assets just in time for its 75th anniversary.
After stepping up to serve medical marijuana dispensaries, VSECU is positioned to lead the state in banking services for an explosion in recreational sales.
Energy efficiency loans, zero-carbon goals, underwriting, and strategic partnerships drive lending growth at VSECU.
Member-directed giving, values-based programs, and the cooperative spirit all guide VSECU’s efforts to leave a positive impact on its community.
At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.
January 03, 2022
How VyStar Credit Union turned member input into tangible features for its Military Heroes Mortgage.
A comprehensive look at staffing can strengthen compliance and the use case for targeted people resources.
December 13, 2021
A blueprint, foundation, and optimizing spaces helps people put purpose into analytics in today’s credit union.
Credit union leaders share how they plan to make the coming year a success — both by numbers and beyond.
Jeremy Cline helps Truliant FCU leverage data and teamwork to improve the member experience.
Diann Hollen-Stansbury keeps processes and technology flowing at BluCurrent Credit Union.
December 06, 2021
A decade of cooperative support enables core processors to help credit union clients save time, money, and energy and better serve members.
A legacy core is not the safe choice like IBM once was in the mainframe days. Here’s why.
December 03, 2021
Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.
November 29, 2021
The Arizona cooperative commits time and money to fundraising, grants, and activities that revolve around the idea of giving back.
Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.
November 22, 2021
Canvas Credit Union wants to be known for its people, and a different way of approaching HR is helping it achieve that goal.
From high school to retirement, Flint credit union CEO Karen Church shares her passion for the movement and what lies ahead for her.
A Tennessee credit union is boosting performance with a program geared to support up-and-coming leaders.
November 15, 2021
A revived role takes on traditional duties and new opportunities at United Federal Credit Union.
To connect with the community, 3Rivers FCU launched the “What Matters” brand campaign and used survey data to talk about financial services from the member's perspective.
How credit unions can avoid "analysis paralysis" as January 2023 deadline draws near.
November 09, 2021
A new offering at Interra Credit Union helps the cooperative stand out from competitors while educating members about the ins and outs of buying and selling a house.
November 08, 2021
CSI’s 2021 Consumer Cybersecurity Poll Executive Report delivers insight into consumers’ cybersecurity concerns, exploring how credit unions should empower members with cybersecurity education.
What goes up must come down. It’s time for credit union and mortgage professionals to consider their next steps — before it’s too late.
The Michigan cooperative is going against the grain of other FIs by serving moderate to low-income members, opening new branches, and tapping CDFI funds to lend to people in need.
November 01, 2021
An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.
A California credit union partners with local businesses and earns positive guilt by association.
A small Delaware credit union offers insights from its first decade of service.
To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.
October 25, 2021
Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.
Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.
Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.
Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.
October 18, 2021
Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.
Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.
Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
October 11, 2021
USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.
Getting the formula right is essential for a credit union’s credit card program’s profitability, and third-party expertise can help ensure that happens.
A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.
Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.
Here are some key points to consider about being qualitatively and quantitatively prepared for the new Current Expected Credit Loss (CECL) standards.
October 04, 2021
Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
September 27, 2021
The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.
Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.
September 21, 2021
In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.
September 20, 2021
When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.
AdvantEdge Digital gains traction in crowded marketplace by helping ensure member-owned cooperatives can do the same.
A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.
How Connect's Emerge Digital Banking Platform puts a wrap on a diverse lineup of software to enable credit unions to compete and win.
September 16, 2021
Here’s how to engage and retain the banking business of Millennials and Gen Zers with purpose and technology.
September 15, 2021
Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.
September 14, 2021
The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.
September 13, 2021
The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.
Four tips to make your digital banking platform work for you.
As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.
September 06, 2021
A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.
September 01, 2021
Sara Dunlap empowers employees at Leaders Credit Union to help stakeholders meet their potential.
August 30, 2021
The Rhode Island cooperative splits its focus between members who live within five miles of its lone branch and those with a loan-only relationship.
Leaders from three credit unions share insights gleaned from launching and supporting employee resource groups.
Multiple apps can help build a singular experience for digitally demanding credit union members.
Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.
Credit Union Of Texas is requiring employees to be vaccinated before returning to work, a decision it says reinforces its core values and serves the best interest of its communities.
August 23, 2021
Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.
As a business owner herself, Ivory Lloyd knows how important it is to connect local businesspeople with resources to weather this storm or create new streams of income.
Picking the right partner is worth every second of what can be an exhaustive search.
Scaling up is the easy part. MeridianLink’s Entry platform leads the way in scaling down the volume needed to deploy best-of-breed account opening and lending.
Speed dating on steroids for the fintech industry. Why credit unions should participate.
The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.
August 17, 2021
Dedicated teams help the New York cooperative manage enterprise risk across multiple departments.
August 16, 2021
Smarter Faster Payments Remote Connect session will highlight how the dots have connected in Same Day ACH and what’s coming next.
With an everchanging lending environment and escalating competition from new fintech lenders, choosing the right lending technology is vital.
One of Pennsylvania’s largest credit unions ties organizational performance to financial incentive while keeping members’ needs top of mind.
August 09, 2021
Retiring CLO stays on to lead the cooperative’s new emphasis on credit union service organizations, including its own.
East Idaho Credit Union turned lemons into lemonade in the past 18 months to post some of the highest growth rates in one of the country’s fastest growing states.
“A positive difference” at the end of the day and a career of 46 years.
Community development loan officers at Wright-Patt build on the cooperative’s position as Dayton’s leading mortgage lender.
August 02, 2021
Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.
Using a lending analytics platform that combines machine learning, real-time cash flow, and credit intelligence.
The SBA’s Paycheck Protection Program has helped businesses operate during COVID-19. But where do these loans live on the balance sheet? And what will forgiveness look like?
Explore the options and ramifications around the new WEB debit entries rule for ACH originators.
August 01, 2021
The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.
July 26, 2021
The veteran CEO guides DEI at a billion-dollar credit union.
An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?
Home equity loans for remodeling can help fill the mortgage lending pipeline as the refinancing boom begins to fizzle.
July 19, 2021
How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?
Now-retired Hawkeye State CEO looks back on 35 years of change and a legacy of leadership.
How Riverways FCU is making a growing impact in its mid-Missouri market while listening to members and limiting risk.
A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.
Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.
Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.
July 12, 2021
By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.
Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.
Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.
After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.
Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.
July 05, 2021
Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.
A three-headed leadership group manages MSUFCU’s digital team.
July 01, 2021
The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.
June 28, 2021
Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.
June 21, 2021
Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.
Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.
June 14, 2021
The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.
Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.
Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.
Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
June 07, 2021
Residual-based financing can help close the growing affordability gap as market demand soars for both used and new vehicles.
How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.
Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?
Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?
May 31, 2021
The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.
The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.
An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.
May 24, 2021
How to ensure consistency across all service channels and end-user satisfaction.
Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.
Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.
Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.
May 17, 2021
Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.
The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.
Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.
A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.
Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.
May 10, 2021
Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.
Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.
Technology can help level the playing field for lenders seeking to serve this promising market.
Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.
May 03, 2021
An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.
How — and why — to digitally keep pace with the rapidly changing needs of members.
Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.
User experience research helps specialists define and refine the BECU member experience.
A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.
April 27, 2021
Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.
April 26, 2021
The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.
Greylock FCU connects with staff members to address work/life balance and member service.
Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.
April 19, 2021
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
A marketing road map guides product promotion, development, and execution at the New York cooperative.
Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.
Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.
April 12, 2021
Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.
The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.
April 05, 2021
Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.
Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.
Now’s the time to make sure all payments channels work together as a “new normal” emerges.
The pandemic has changed the way Americans use cards. That behavior might never be the same.
In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.
April 01, 2021
The only comprehensive guide to improving credit union performance.
Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.
March 29, 2021
The many facets of a tech upgrade can make the process overwhelming. Bridgeforce’s nine-step guide ensures a best-fit solution is chosen.
Marc Ernest oversees a holistic approach to building business relationships at Franklin Mint Federal Credit Union.
Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
March 23, 2021
The Tennessee cooperative says PPP lending helped borrowers and the credit union alike — but at the cost of strategic initiatives.
March 22, 2021
One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.
The cooperative attracted new members and is now delivering competitive business services with a credit union touch.
March 15, 2021
Elizabeth Marshall goes beyond copywriting to combine the written word with a tone that’s personal, professional, and SEO-friendly.
Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.
March 08, 2021
Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.
After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.
The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?
March 01, 2021
Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.
HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.
A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.
In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.
The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.
February 22, 2021
Unique times call for innovative, responsive, unique lending solutions for college students and their families.
Auto lending continues to dominate in penetration and market share; loan quality also improves.
A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.
An English major uses business analytics to help develop strategy at CEFCU.
This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.
February 16, 2021
The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.
February 15, 2021
This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.
The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.
2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.
The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.
The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.
Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.
February 10, 2021
Ensure your credit card partner provides the best technology and people to protect your credit union and your members.
February 09, 2021
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
February 08, 2021
When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.
Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.
February 01, 2021
Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.
How to position your credit union’s auto loan strategy for success in 2021.
Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.
Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.
January 25, 2021
The leader of Element FCU reflects on the CEO journey in these times of COVID-19.
Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.
“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.
January 18, 2021
Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.
The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.
In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.
January 15, 2021
In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.
January 13, 2021
Why PSCU has committed to employee and member financial wellness and how the movement can do the same.
January 11, 2021
Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.
Jeff Sobieralski educates and engages members at the Indiana financial cooperative.
Now more than ever, members need you, and integrated technology is central to ensuring you deliver.
January 04, 2021
Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.
Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Credit unions proved in 2020 that they are at their best when times are tough.