Examinations require an investment on the part of the examined, and those being examined should have expectations about what they gain from that effort. If credit unions, CUSOs, andcredit union members could ask the NCUA to provide a return for our examination investment, what would we ask for? Do we know?
The credit union industry should share a common set of examination goals. Unfortunately, we have no idea whether the NCUA remembers, or cares, that we even have goals for our investment in examinations.
Do you know what your examination goals are? Take this three-question test to find out.
- Do you invest in an examination so you can build a better business?
- If YES: Can you think of three things from your last examination that improved your business?
- If NO: How would you lobby the NCUA to change the process?
- Do you invest in an examination to drive innovation and improve the process?
- If YES: Can you name which innovations over the past three years made you the proudest?
- If NO: How would you let the NCUA know they’re asleep at the wheel?
- Do you invest in the examination process to ensure you are working with the best of the best when it comes to financial regulators?
- If YES: Do you think the NCUA is as worried about its reputation as you are?
- If NO: How would you let the NCUA know your affiliation with it is not improving the quality of the credit union brand?
For years our industry has accepted the status quo in regard to our relationship with NCUA and what we suffer during and after examinations. Whether that status quo is based on our own apathy or self-protection is for each of us to decide. Whether thatstatus quo is based on the NCUA’s internal resistance to change and bureaucratic indifference is something we should take up as an industry. The power to change the status quo for future credit union generations might be more in our own handsthan many of us think.
Imagine this: Political pressures continue to build for a realignment of regulatory agencies over the financial services industry. A one-size-fits-all mentality continues to gainmomentum. The future of the NCUA becomes more in doubt every day. In a last-ditch effort, a future NCUA board reaches out to credit unions and asks us to testify to the fact that we want the NCUA in our future. It asks us to confirm that we believeour marriage to the NCUA enhances our brand and promotes the credit union industry. It wants an endorsement that the NCUA examination process is a testament to its understanding, coordination, and contribution to the health and quality of credit unions.
How would we respond? Could we honestly say we did everything possible to build, with the NCUA, a relationship worthy of our speaking out on its behalf, even if doing everything possible meant fighting publicly with the NCUA and not just complaining toa field examiner?
Many of us have forgotten, or never knew, that as an industry, as customer-owners, as individuals, we worked with the government to build the structures that govern us today; therefore, it makes sense that we should take responsibility for how those structuresare evolving and how our investments in these processes pay off for us. We are not victims. We should realize that if we suffer from our relationship with the NCUA, it’s because of our own indifference.
As a CUSO CEO, I believe the entire credit union industry has an opportunity in NCUA’s march toward more oversight of the CUSO industry. The opportunity is for us to invest as CUSOs in a more innovative examination process, to be the template fora different approach to NCUA examinations, and to see if that template might improve credit union examinations.
I recently asked my board and my CUSO owners what they thought their investments in the examinationprocess should garner for their institutions. They were not at a loss of words about their wishes. What stumped them was how to organize, how to speak out, how to influence the NCUA.They were at a loss to say how to launch the process that would lead to better credit unions, a lower cost for examinations, and a pride in our industry’s ability to work together with our examiners.
My sincerest hope is that on the day we are called to testify as to what we want from the NCUA, we won’t be at a loss for words or embarrassed for decades of not working toward common goals.