Financial Performance


By CUNA Mutual Group | May 4, 2020

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By Erik Payne | Aug. 14, 2017

A fledgling title insurance CUSO at California Credit Union saves dollars and makes sense.

By SWBC | Dec. 26, 2016

The Indiana credit union increased GAP sales by nearly 50% by thinking outside the vehicle protection box.


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By Marc Rapport | Dec. 20, 2016

Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.

By Erik Payne | Oct. 10, 2016

In a state affected by coal restrictions, the Kentucky-based cooperative finds an avenue for non-interest income that doesn’t require raising rates or fees.

By Callahan & Associates | Sept. 28, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Sept. 19, 2016

Michigan’s Genisys Credit Union meets member needs while boosting its bottom line.

By Michelle Parker | Sept. 12, 2016

In July 2016, Callahan & Associates surveyed 170 credit union executives from 40 states to gain insight into their current and emerging sources of non-interest income.

By Marc Rapport | July 11, 2016

Mobile banking adoption lag? SWBC panelists describe their yen for mobile integration combined with financial education.

By SWBC | March 7, 2016

A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.

Making it easy to modify loans increases yield and revenue while building loyal relationships to last beyond the original note.

By SWBC | Sept. 14, 2015

In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?

By Marc Rapport | Aug. 1, 2015

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Rebecca Wessler | June 1, 2015

This week on, check out tips and best practices from credit unions that have expanded their suite of financial products to include investment and insurance services.

By SWBC | June 1, 2015

Cross-selling is a key component in creating true value in your auto lending strategy and increasing member loyalty.

By Erik Payne | June 1, 2015

Three credit unions, each with more than eight years of experience offering member insurance, provide insights into what has made their programs successful.

By Marc Rapport | June 1, 2015

Credit unions on both coasts share how they ramped up new insurance and investment services.

By Janet Lee | June 1, 2015

Today, 40% fewer credit unions offer member insurance than in 2011. That's an opportunity for credit unions to offer members a dependable product and peace of mind.

In this technological world, the Internet is commonly the first place younger generations go for information. Harvey, the insurance eAdvisor, can be a great online enhancement that can educate your members on a difficult subject like insurance.

By Aaron Pugh | Jan. 13, 2014

Heritage FCU demonstrates how a little creativity can go a long way in adapting traditional strategies to an evolving loan environment.

By Erik Payne | Oct. 31, 2013

Strategies for how your credit union can overcome website or technology miscues.

Guaranteed asset protection bridges what is owed on a loan with what an insurer will pay if the borrower’s vehicle is stolen or totaled.

By Drew Grossman | Oct. 14, 2013

SECU of North Carolina brings its focus back home to ensure it is taking care of its Tar Heel State members.

By SWBC | Oct. 7, 2013

Offering insurance at the close of each loan can complete your institution’s lending strategy and provide optimal member service.

By Catherine Siskos | Sept. 30, 2013

For more than 20 years, Tropical Financial has bypassed traditional insurance coverage to pay employee medical expenses out of pocket.

By Insuritas | June 17, 2013

Create a true online retail experience to boost product and service sales.

By Drew Grossman | June 7, 2013

The Iowa and Nebraska credit union leagues partnered with a health insurance co-op to offer affordable, consumer-friendly, and high-quality health insurance options.

By Aaron Pugh | June 3, 2013

Maps Credit Union is building a full-scale, competitive insurance CUSO by hiring and acquiring the very best in the business.

By Bluespire Strategic Marketing | June 3, 2013

Credit unions are turning to investments and insurance without well-defined plans to market them. Learn how content can improve the cross-selling of these products.

By CUSO Financial Services, L.P. | June 3, 2013

Whether you are starting up or starting over, grow revenue in your investment program by following these six best practices.

By Drew Grossman | June 3, 2013

A partnership between Wescom Credit Union and its CUSO rewards members for choosing the credit union for insurance products as well as financial services.

Credit union professionals should seek out user-friendly solutions that drive faster growth and more revenue.

By | April 1, 2013

Health care access and options are changing. Will your members be ready?

By | March 4, 2013

Collateral protection programs work for credit unions and their members, not against them.

By Catherine Siskos | Jan. 21, 2013

A reputation for taking care of members lands Sunmark Credit Union a revenue-boosting insurance agency that provides a cushion against hard times.

By Cetera Financial Institutions | Dec. 10, 2012

Support, educate, and compensate to jump start referrals for investment and insurance services across the institution.

Partner Perspective
Ramp Up Revenue Potential

By Cetera Financial Institutions | Nov. 19, 2012

Understanding maturity benchmarks is one key to creating a successful investment services program.

By United Guaranty Insurance | Oct. 8, 2012

Risk-based mortgage insurance solutions create member savings and grant access to new market opportunities.

By Cetera Financial Institutions | Sept. 17, 2012

Rethink advisor strategies to ramp up insurance and investment income.

By Rebecca McClay | July 16, 2012

Credit unions can expand product offerings with auto, title, or GAP insurance.

By Rebecca McClay | Dec. 19, 2011

The New York-based credit union has an “aggressive” incentive program that Brenda Carhart, senior vice president of lending for Empower, says has paid off.

By Rebecca McClay | July 12, 2011

Credit unions have a good reason to be wary of title insurers with exclusivity agreements: they could be illegal.

By | Feb. 21, 2011

Will force-placed insurance increase delinquency or predict it?

By John M. Pearson | Feb. 21, 2011

Will force-placed insurance increase delinquency or predict it?

By Chip Filson | May 4, 2010

The fund reports a $186 million positive variance to budget.

By Elliott Kashner | Dec. 14, 2009

Insurance funds like the FDIC were set up to pay off relatively small claims, not solve problems during systemic failure. NCUSIF in 1984 and the CLF were set up differently, with capital. The financing now facing credit unions is best solved not with an “insurance” mindset but a capital one.

By Chip Filson | April 27, 2009

Rather than matching investment losses as incurred, either from payment defaults or bond sales, NCUA has required all credit unions to expense today these loss estimates which go out years into the future. Chip Filson proposes a better solution, one that is consistent with how cooperatives generate capital, that is from future earnings.

By Alix Patterson | Nov. 10, 2008

Last week, we posted a call to arms: How can NCUA be more effective in their messaging to the American Public?

By Pete Snyder | Sept. 29, 2008

In the current difficult rate environment, credit unions are increasingly looking to non-interest income as a way to increase revenue and provide needed services to members. In contrast to investment services, Loan Protection Products provide a significant opportunity for credit unions to increase gross revenues and, more importantly, increase net income margins.

Health care premiums are rising at a rate of 11% per year —increasing costs don’t include other benefits like long-term disability and 401(k) matching. Many employers feel they have no choice but to decrease employee coverage or raise co-pays. There are better options, though—including CUES Yield Enhancement, a smart pre-funding strategy.

By Excite Credit Union | May 12, 2008

Implementing a HSA program takes plenty of skill and knowledge. Avoiding the eight mistakes below will help ensure that your program is one of unprecedented success.

By Melanie El-Sabaawi | Oct. 2, 2006

This new type of transaction is quickly becoming a mainstream offering of financial services firms and financial advisers. Credit unions have the opportunity to create a better version for their members.

By Randy Karnes | Sept. 11, 2006

Randy Karnes shares his thoughts on the importance of credit cards and the opportunities they represent when managed well.

By Brad Myers | June 19, 2006

While credit unions may be inclined to adopt a retail business model for HSAs, they may wish to consider developing wholesale capabilities to align themselves with the market opportunity.

By Harland Educational Services | March 27, 2006

Take a look at some of the advantages and strategies for employee Health Savings Accounts for your credit union.

By Chip Filson | Sept. 26, 2005

Katrina could result in the largest loss ever to the NCUSIF. If we do this right, says Chip Filson, we will have created a model for the next catastrophe.