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Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
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Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.