Human Resources

Training

By Erik Payne | Oct. 4, 2021

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Marc Rapport | Sept. 27, 2021

Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.

By Erik Payne | Sept. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

 

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By Marc Rapport | Aug. 2, 2021

Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.

By Marc Rapport | May 31, 2021

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

By Erik Payne | May 24, 2021

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne | Dec. 14, 2020

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Marc Rapport | Dec. 14, 2020

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.

By Erik Payne | Nov. 30, 2020

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.