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A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.
Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.
The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.
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Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.
A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.
Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.
Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.