Human Resources

Training

By Marc Rapport | Sept. 19, 2022

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

By Sharon Simpson | Sept. 19, 2022

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.

By Marc Rapport | Aug. 15, 2022

The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.

 

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By E.C. Harrison | July 4, 2022

Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.

By Katy Slater | June 27, 2022

A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.

By Marc Rapport | Oct. 18, 2021

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.

By Erik Payne | Oct. 4, 2021

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Marc Rapport | Sept. 27, 2021

Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.

By Erik Payne | Sept. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Aug. 2, 2021

Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.