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In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
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A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
Real comments from online review sites to inform strategies, policies, and practices.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
Join Callahan & Associates and Kathy Martin, senior vice president of development and support at Directions Credit Union, for a discussion about how the cooperative is retaining talent and developing future leaders.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.