Marketing

Member Experience

By Engageware | Sept. 15, 2021

This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.

By Marc Rapport | Sept. 13, 2021

The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.

By MeridianLink, Inc. | Aug. 23, 2021

Scaling up is the easy part. MeridianLink’s Entry platform leads the way in scaling down the volume needed to deploy best-of-breed account opening and lending.

 

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By Terafina Inc. | Aug. 18, 2021

Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.

By PSCU | July 12, 2021

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.

By Marc Rapport | July 12, 2021

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.

By Erik Payne | May 24, 2021

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.

By Terafina Inc. | May 19, 2021

Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital innovation and what they believe is essential for sustainability and accelerated growth.

By Marc Rapport | May 3, 2021

User experience research helps specialists define and refine the BECU member experience.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.