Marketing

Member Experience

By Callahan & Associates, Inc. | March 2, 2021

Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?

By Marc Rapport | Feb. 22, 2021

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By SilverCloud LLC | Feb. 10, 2021

In this webinar, we will showcase three member engagement strategies that real credit unions have implemented to improve their member experience initiatives during the pandemic.

 

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By Anson Vuong | Jan. 13, 2021

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By Rebecca Wessler | Nov. 23, 2020

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler | Nov. 23, 2020

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

By Rebecca Wessler | Nov. 23, 2020

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By MeridianLink, Inc. | Nov. 2, 2020

How can you determine if your digital lending and account opening strategy is on track?

By Total Expert Inc | Oct. 5, 2020

People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.