Authors

ARTICLES BY Erik Payne

By Erik Payne | Oct. 25, 2021

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Erik Payne | Oct. 11, 2021

USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.

By Erik Payne | Oct. 11, 2021

A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.

By Erik Payne | Oct. 4, 2021

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Erik Payne | Sept. 20, 2021

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

By Erik Payne | Sept. 20, 2021

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.

By Erik Payne | Sept. 13, 2021

The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.

By Erik Payne | Sept. 6, 2021

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.

By Erik Payne | Sept. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Aug. 30, 2021

The Rhode Island cooperative splits its focus between members who live within five miles of its lone branch and those with a loan-only relationship.