Authors

ARTICLES BY Erik Payne

By Erik Payne | July 5, 2021

Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.

By Erik Payne | July 5, 2021

A three-headed leadership group manages MSUFCU’s digital team.

By Erik Payne | July 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | June 21, 2021

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.

By Erik Payne | June 14, 2021

Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.

By Erik Payne | June 7, 2021

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

By Erik Payne | May 31, 2021

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By Erik Payne | May 24, 2021

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.

By Erik Payne | May 24, 2021

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.

By Erik Payne | May 17, 2021

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.