Authors

ARTICLES BY Erik Payne

By Erik Payne | May 17, 2021

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Erik Payne | May 10, 2021

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne | May 3, 2021

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Erik Payne | April 27, 2021

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Erik Payne | April 19, 2021

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Erik Payne | April 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne | March 22, 2021

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.