Authors

ARTICLES BY Erik Payne

By Erik Payne | Oct. 25, 2021

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Erik Payne | Oct. 11, 2021

USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.

By Erik Payne | Oct. 11, 2021

A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.

By Erik Payne | Oct. 4, 2021

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Erik Payne | Sept. 20, 2021

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

By Erik Payne | Sept. 20, 2021

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.

By Erik Payne | Sept. 13, 2021

The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.

By Erik Payne | Sept. 6, 2021

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.

By Erik Payne | Sept. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Aug. 30, 2021

The Rhode Island cooperative splits its focus between members who live within five miles of its lone branch and those with a loan-only relationship.

By Erik Payne | Aug. 23, 2021

Credit Union Of Texas is requiring employees to be vaccinated before returning to work, a decision it says reinforces its core values and serves the best interest of its communities.

By Erik Payne | Aug. 23, 2021

Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.

By Erik Payne | Aug. 17, 2021

The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.

By Erik Payne | Aug. 9, 2021

East Idaho Credit Union turned lemons into lemonade in the past 18 months to post some of the highest growth rates in one of the country’s fastest growing states.

By Erik Payne | Aug. 9, 2021

One of Pennsylvania’s largest credit unions ties organizational performance to financial incentive while keeping members’ needs top of mind.

By Erik Payne | Aug. 2, 2021

The SBA’s Paycheck Protection Program has helped businesses operate during COVID-19. But where do these loans live on the balance sheet? And what will forgiveness look like?

By Erik Payne | July 26, 2021

The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.

By Erik Payne | July 26, 2021

An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?

By Erik Payne | July 19, 2021

A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.

By Erik Payne | July 12, 2021

After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.

By Erik Payne | July 5, 2021

Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.

By Erik Payne | July 5, 2021

A three-headed leadership group manages MSUFCU’s digital team.

By Erik Payne | July 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | June 21, 2021

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.

By Erik Payne | June 14, 2021

Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.

By Erik Payne | June 7, 2021

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

By Erik Payne | May 31, 2021

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By Erik Payne | May 24, 2021

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.

By Erik Payne | May 24, 2021

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.

By Erik Payne | May 17, 2021

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

By Erik Payne | May 17, 2021

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Erik Payne | May 10, 2021

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne | May 3, 2021

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Erik Payne | April 27, 2021

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Erik Payne | April 19, 2021

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Erik Payne | April 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne | March 22, 2021

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.

By Erik Payne | March 8, 2021

After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.

By Erik Payne | March 1, 2021

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Erik Payne | March 1, 2021

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

By Erik Payne | Feb. 15, 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By Erik Payne | Feb. 15, 2021

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne | Feb. 15, 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Erik Payne | Feb. 15, 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne | Feb. 15, 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne | Feb. 8, 2021

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Erik Payne | Feb. 5, 2021

Callahan data confirms that Tom Brady wins yet another Super Bowl.

By Erik Payne | Feb. 1, 2021

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By Erik Payne | Jan. 18, 2021

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.

By Erik Payne | Jan. 4, 2021

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Erik Payne | Jan. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 14, 2020

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Erik Payne | Nov. 30, 2020

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Erik Payne | Nov. 30, 2020

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Erik Payne | Nov. 16, 2020

A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.

By Erik Payne | Nov. 9, 2020

In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Erik Payne | Oct. 26, 2020

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By Erik Payne | Oct. 19, 2020

A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.

By Erik Payne | Oct. 12, 2020

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Erik Payne | Oct. 5, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Oct. 5, 2020

Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.

By Erik Payne | Oct. 5, 2020

The 2020 school year may be untraditional, but the credit union industry’s support of area schools and school districts remains robust as ever. And while not every credit union that serves educational systems features ‘Schools’ in their name, in this word search, see if you can spot 10 credit unions from across the nation who do.

Feature
Meet The Moment

By Erik Payne | Oct. 5, 2020

Second quarter trends highlight early financial fallout from the coronavirus pandemic.

By Erik Payne | Oct. 5, 2020

Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.

By Erik Payne | Sept. 30, 2020

Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.

By Erik Payne | Sept. 28, 2020

Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.

By Erik Payne | Sept. 21, 2020

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Erik Payne | Sept. 8, 2020

Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.

By Erik Payne | Sept. 8, 2020

Trends analysis from Gallup reveals surprising truths about the member experience, especially during the coronavirus pandemic.

By Erik Payne | Sept. 7, 2020

Which credit unions lent the highest percentage of their total assets through the Paycheck Protection Program?

By Erik Payne | Aug. 31, 2020

Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.

By Erik Payne | Aug. 24, 2020

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Erik Payne | Aug. 10, 2020

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.

By Erik Payne | July 27, 2020

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Erik Payne | July 20, 2020

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Erik Payne | July 20, 2020

Which credit unions led their states in the number of Paycheck Protection Program loans funded?

By Erik Payne | June 30, 2020

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.

By Erik Payne | June 30, 2020

Have you showered today? Maybe you should.

By Erik Payne | June 30, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | June 30, 2020

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne | June 29, 2020

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 22, 2020

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 22, 2020

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Erik Payne | June 17, 2020

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Erik Payne | June 8, 2020

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Erik Payne | June 4, 2020

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

By Erik Payne | June 1, 2020

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By Erik Payne | May 25, 2020

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

By Erik Payne | May 18, 2020

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Erik Payne | May 11, 2020

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

By Erik Payne | April 27, 2020

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

By Erik Payne | April 22, 2020

The Restaurant Challenge from the University of Kentucky FCU guarantees revenue for local businesses and a paycheck for their workers.

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 16, 2020

The industry ended fourth quarter on a high. What comes next is anybody’s guess.

By Erik Payne | April 16, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | April 16, 2020

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Erik Payne | April 14, 2020

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne | March 16, 2020

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Erik Payne | March 9, 2020

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne | March 9, 2020

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.

By Erik Payne | March 5, 2020

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Erik Payne | Feb. 24, 2020

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne | Feb. 21, 2020

CUNA’s Governmental Affairs Conference is here. CreditUnions.com offers a handful of suggestions to help attendees make the most of their downtime.

By Erik Payne | Feb. 18, 2020

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Erik Payne | Feb. 17, 2020

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Erik Payne | Feb. 10, 2020

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Erik Payne | Jan. 28, 2020

Callahan data confirms another Super Bowl win for the Bay Area.

By Erik Payne | Jan. 28, 2020

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Erik Payne | Jan. 20, 2020

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Erik Payne | Jan. 14, 2020

STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.

By Erik Payne | Jan. 13, 2020

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.

By Erik Payne | Jan. 13, 2020

Credit union performance data likes the Palmetto State school’s chances in the College Football Playoff National Championship.

By Erik Payne | Dec. 30, 2019

To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne | Dec. 30, 2019

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne | Dec. 30, 2019

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

By Erik Payne | Dec. 30, 2019

Can you sniff out these 10 credit union names that will leave you feeling hungry?

By Erik Payne | Dec. 26, 2019

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Erik Payne | Dec. 23, 2019

Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.

By Erik Payne | Dec. 9, 2019

Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.

By Erik Payne | Dec. 2, 2019

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Erik Payne | Nov. 21, 2019

New programs at Purdue Federal ensure relationships with business members transcend the transaction.

By Erik Payne | Nov. 18, 2019

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Erik Payne | Nov. 11, 2019

The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.

By Erik Payne | Oct. 30, 2019

Langley FCU’s one-day Summit engages staff members and provides career development opportunities.

By Erik Payne | Oct. 30, 2019

MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.

By Erik Payne | Oct. 21, 2019

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Erik Payne | Oct. 15, 2019

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Erik Payne | Oct. 14, 2019

Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.

By Erik Payne | Oct. 7, 2019

Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.

By Erik Payne | Oct. 7, 2019

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.

By Erik Payne | Sept. 30, 2019

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Erik Payne | Sept. 26, 2019

There was much to see at the financial innovation conference. Here’s what was most relevant to credit unions.

By Erik Payne | Sept. 25, 2019

The last demo day turned up more innovations.

By Erik Payne | Sept. 24, 2019

What’s new and notable at one of the country’s premier financial innovation event.

By Erik Payne | Sept. 23, 2019

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Erik Payne | Sept. 20, 2019

There's a new wave of positions in credit union land that suggest cooperatives are thinking differently about competition and success in today's financial services environment.

By Erik Payne | Sept. 20, 2019

The industry has 10 credit unions with at least $10 billion in assets at second quarter. How well do you know them?

By Erik Payne | Sept. 16, 2019

How agile project management has helped WSECU work smarter, faster, and better.

By Erik Payne | Sept. 11, 2019

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Erik Payne | Sept. 4, 2019

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Erik Payne | Aug. 22, 2019

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne | Aug. 19, 2019

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Erik Payne | Aug. 5, 2019

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne | Aug. 5, 2019

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Erik Payne | July 29, 2019

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By Erik Payne | July 29, 2019

Callahan's Erik Payne and the credit union's CEO David Southall discuss Innovations' recovery efforts in the wake of disaster.

By Erik Payne | July 22, 2019

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Erik Payne | July 15, 2019

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.

By Erik Payne | July 12, 2019

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Erik Payne | July 8, 2019

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne | June 26, 2019

Think about the power of common bonds while finding these credit unions with similar names.

By Erik Payne | June 24, 2019

When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.

By Erik Payne | June 24, 2019

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Erik Payne | June 24, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | June 17, 2019

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Erik Payne | June 1, 2019

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Erik Payne | June 1, 2019

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

Feature
A New Normal

By Erik Payne | June 1, 2019

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

By Erik Payne | June 1, 2019

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Erik Payne | May 27, 2019

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Erik Payne | April 22, 2019

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Erik Payne | April 18, 2019

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.

By Erik Payne | April 8, 2019

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Erik Payne | April 1, 2019

Think about the power of common bonds while finding these credit unions with similar names.

By Erik Payne | April 1, 2019

At one California cooperative, members and payments technology are one and the same.

By Erik Payne | April 1, 2019

Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.

By Erik Payne | April 1, 2019

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne | April 1, 2019

The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.

By Erik Payne | April 1, 2019

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Erik Payne | March 18, 2019

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Erik Payne | March 11, 2019

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Erik Payne | March 4, 2019

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Erik Payne | Feb. 28, 2019

From vegan-friendly to Instagram-worthy, CreditUnions.com has all the places attendees of the 2019 GAC will want to go.

By Erik Payne | Feb. 25, 2019

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Erik Payne | Feb. 11, 2019

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Erik Payne | Feb. 4, 2019

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By Erik Payne | Jan. 28, 2019

Callahan data confirms a resounding victory for the Los Angeles Rams.

By Erik Payne | Jan. 28, 2019

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Erik Payne | Jan. 14, 2019

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Erik Payne | Jan. 8, 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne | Jan. 7, 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 1, 2019

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

Blog
Wipeout!

By Erik Payne | Jan. 1, 2019

Dream of summer while finding these travel-themed credit union names.

By Erik Payne | Dec. 31, 2018

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Erik Payne | Dec. 31, 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Erik Payne | Dec. 24, 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Erik Payne | Dec. 10, 2018

From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.

By Erik Payne | Nov. 6, 2018

How two credit unions are adjusting their strategies to serve members and the cooperative.

By Erik Payne | Nov. 5, 2018

How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.

By Erik Payne | Oct. 30, 2018

Many Americans live out their financial nightmares every day. This Halloween, Callahan employees share what their nightmares look like.

By Erik Payne | Oct. 29, 2018

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 22, 2018

The first day of Money 20/20 — the world’s largest fintech and payments event — offered much about the future of biometric authentication.

By Erik Payne | Oct. 22, 2018

Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 12, 2018

Unscramble the names of these 12 credit unions whose names go ’round and ’round and ’round.

By Erik Payne | Oct. 8, 2018

Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.

By Erik Payne | Oct. 8, 2018

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.

By Erik Payne | Oct. 1, 2018

St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.

By Erik Payne | Oct. 1, 2018

Virginia Credit Union's voice identification deters fraud and boosts call efficiency.

By Erik Payne | Oct. 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | Sept. 17, 2018

Five executives from credit union and league foundations discuss start-up capital, ongoing financial stability, and more.

By Erik Payne | Sept. 11, 2018

3 takeaways from the Electronic Transactions Association’s TRANSACT Tech DC/ FinTech Policy Forum.

By Erik Payne | Sept. 10, 2018

In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.

By Erik Payne | Sept. 3, 2018

BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.

By Erik Payne | Aug. 29, 2018

An informal office poll attempts to identify differences in attitudes on paper payments.

By Erik Payne | Aug. 22, 2018

Loans, liquidity, and credit union love. How did credit unions perform in the second quarter?

By Erik Payne | Aug. 16, 2018

How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.

By Erik Payne | Aug. 15, 2018

Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.

By Erik Payne | Aug. 13, 2018

In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.

By Erik Payne | Aug. 8, 2018

Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.

By Erik Payne | Aug. 7, 2018

Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.

By Erik Payne | July 30, 2018

Financial services move fast. These credit unions have discovered ways to move faster.

By Erik Payne | July 30, 2018

Technology Credit Union has repositioned its balance sheet to prepare for today’s rate environment.

By Erik Payne | July 25, 2018

Major cities are rolling out contactless payment solutions for services like mass transit, and contactless cards might come next. Will it be a passing fad or a dominant payment form?

By Erik Payne | July 18, 2018

The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.

By Erik Payne | July 11, 2018

Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.

By Erik Payne | July 9, 2018

New technology at Pioneer FCU offers two ways members can bank on their own time.

By Erik Payne | July 2, 2018

An internal program at Wings Financial builds serious data skills for interested employees.

By Erik Payne | July 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | July 1, 2018

Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.

By Erik Payne | July 1, 2018

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

By Erik Payne | July 1, 2018

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Erik Payne | July 1, 2018

How Jeanne D’Arc makes a difference to those it serves.

By Erik Payne | July 1, 2018

Financial industry presentations are full of well-worn words. But don’t get bored, get busy. Take these cards to your next conference and make a game of tracking today’s buzziest words and phrases.

By Erik Payne | June 28, 2018

Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.

By Erik Payne | June 25, 2018

An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.

By Erik Payne | June 18, 2018

Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.

By Erik Payne | June 11, 2018

New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.

By Erik Payne | June 4, 2018

Kemba’s automated indirect decisioning engine reduces the work load of human underwriters while improving the member experience.

By Erik Payne | May 21, 2018

Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.

By Erik Payne | May 16, 2018

Member, market share, and revenue growth lead the way.

By Erik Payne | May 14, 2018

A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.

By Erik Payne | May 14, 2018

A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.

By Erik Payne | May 8, 2018

After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.

By Erik Payne | May 7, 2018

Three Callahan millennials talk about what it takes to buy a home, from the emotional connection to setting long-term savings goals.

By Erik Payne | May 1, 2018

Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.

By Erik Payne | April 23, 2018

To go along with a name change, this Illinois credit union shifted its overall culture.

By Erik Payne | April 23, 2018

A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.

By Erik Payne | April 16, 2018

Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.

By Erik Payne | April 16, 2018

How a shift to universal tellers and a rework of its branches saved WSECU millions.

By Erik Payne | April 11, 2018

Takeaways from the second day of the 2018 LendIt Fintech conference.

By Erik Payne | April 10, 2018

Three takeaways from the first day of the 2018 LendIt Fintech conference.

By Erik Payne | April 4, 2018

Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.

By Erik Payne | April 3, 2018

Rogue Credit Union’s Ownership Account has helped members save $4.5 million in two years.

By Erik Payne | March 30, 2018

How First Millennial Credit Union got its start and runs its business.

By Erik Payne | March 26, 2018

How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.

By Erik Payne | March 12, 2018

Texas Trust’s Spirit Debit Rewards program has contributed $1.5 million to local schools in seven years.

By Erik Payne | Feb. 27, 2018

Is it time for comprehensive federal data security regulations? And what might they look like?

By Erik Payne | Feb. 26, 2018

Why Desert Financial promoted its name change with a Super Bowl ad starring Alice Cooper.

By Erik Payne | Feb. 14, 2018

Changes in auto lending and questions of liquidity highlight credit union performance in the fourth quarter of 2017.

By Erik Payne | Feb. 14, 2018

Why human experiences outweigh plastic tchotchkes every day of the week.

By Erik Payne | Feb. 12, 2018

When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.

By Erik Payne | Feb. 12, 2018

Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.

By Erik Payne | Feb. 5, 2018

Four Callahan marketers weigh in on branding, humor, and wiener dogs.

By Erik Payne | Feb. 1, 2018

Callahan data confirms this is where the Patriots dynasty ends.

By Erik Payne | Jan. 24, 2018

Callahan’s dog owners talk responsibility, finances, and decision-making.

By Erik Payne | Jan. 22, 2018

BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.

By Erik Payne | Jan. 15, 2018

How a small San Diego credit union uncovered a novel way to catch the attention of non-members.

By Erik Payne | Jan. 10, 2018

It’s all fun-and-games until the credit card bill comes due.

By Erik Payne | Jan. 8, 2018

Technology Credit Union’s stand-alone card-control app offers members customizable security.

By Erik Payne | Dec. 11, 2017

PSECU’s director of digital channels talks features, testing, and member response to a new mobile banking app.

By Erik Payne | Dec. 7, 2017

How financial institutions are getting ready to respond to new needs.

By Erik Payne | Dec. 5, 2017

Branches are no longer a one-size-fits-all operation.

By Erik Payne | Dec. 1, 2017

New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.

By Erik Payne | Dec. 1, 2017

When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Erik Payne | Dec. 1, 2017

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Nov. 28, 2017

Member-first, not bank-lite. How did credit unions perform in the third quarter?

By Erik Payne | Nov. 15, 2017

One millennial wonders if he will have to rent for the rest of his life.

By Erik Payne | Nov. 6, 2017

Member check-ins through the online review site helps Financial Partners move up in search results.

By Erik Payne | Nov. 2, 2017

Soon, Facebook Messenger may become the hub for everything.

By Erik Payne | Oct. 30, 2017

A marketing campaign at a Kentucky credit union makes member communication a top priority.

By Erik Payne | Oct. 30, 2017

A Maryland credit union with a closed membership shows how its auto draft program is better for business than indirect lending.

By Erik Payne | Oct. 26, 2017

We'll prove it with credit union data.

By Erik Payne | Oct. 25, 2017

Plus, new insights on millennials and why the checking account needs to change.

By Erik Payne | Oct. 23, 2017

AI is already affecting businesses and consumers, but what will its impacts be long-term?

By Erik Payne | Oct. 23, 2017

How CFE Federal Credit Union prepared for and responded to a storm that brought triple-digit-force winds and a state of emergency to the Sunshine State.

By Erik Payne | Oct. 23, 2017

BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.

By Erik Payne | Oct. 12, 2017

Benefits and barriers to a society built on ‘cashlessness.’

By Erik Payne | Oct. 10, 2017

Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.

By Erik Payne | Oct. 9, 2017

Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.

By Erik Payne | Oct. 2, 2017

Hope and Latino Community credit unions share products expanding homeownership in communities of color.

By Erik Payne | Sept. 28, 2017

Politics, advocacy, and impact rule the day at the Opportunity Finance Network’s 2017 conference.

By Erik Payne | Sept. 25, 2017

The Tennessee credit union established an enterprise risk committee in 2016 to involve stakeholders and business lines in strategic conversations.

By Erik Payne | Sept. 18, 2017

MSUFCU looks inward to identify sticky products and save members millions.

By Erik Payne | Sept. 13, 2017

Three takeaways from day three of Finovate.

By Erik Payne | Sept. 12, 2017

Three takeaways from day two of Finovate Fall 2017.

By Erik Payne | Sept. 11, 2017

Three takeaways from the first day of Finovate Fall 2017.

By Erik Payne | Sept. 11, 2017

Callahan’s millennials weigh in on Debitize, a service that promises to make a credit card act like a debit card.

By Erik Payne | Sept. 11, 2017

Branch design. Added security. Multiple touch points. Financial Horizons and Lake Trust share tricks to navigate on-demand card programs.

By Erik Payne | Sept. 11, 2017

InFirst FCU’s rewards card takes a move from Costco’s playbook and offers a rich deal.

By Erik Payne | Sept. 4, 2017

BECU and MSUFCU provide lessons in communication and expectation.

By Erik Payne | Sept. 1, 2017

Find the 10 school employees credit unions hidden in this crossword puzzle.

By Erik Payne | Sept. 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | Aug. 28, 2017

Monthly specials at an Oregon credit union attract deposits and increase community awareness.

By Erik Payne | Aug. 28, 2017

An investigation into whether millennials should take responsibility for killing homeownership.

By Erik Payne | Aug. 23, 2017

Member, first mortgage, and share growth. How did credit unions perform in the second quarter?

By Erik Payne | Aug. 14, 2017

A fledgling title insurance CUSO at California Credit Union saves dollars and makes sense.

By Erik Payne | Aug. 1, 2017

These cooperatives serve the financial and the spiritual needs of members.

By Erik Payne | July 31, 2017

Need-to-know information for any credit union launching this card product.

By Erik Payne | July 24, 2017

Listerhill’s 2016 branding campaign introduced a new mission, vision, and values that underscore the credit union’s community impact.

By Erik Payne | July 17, 2017

Citadel FCU’s new mobile-responsive website is one part of a larger initiative to build the optimal digital experience.

By Erik Payne | July 17, 2017

Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.

By Erik Payne | July 3, 2017

How Cy-Fair Federal Credit Union’s 10-year naming rights to a high school stadium has paid off after one year.

By Erik Payne | July 3, 2017

Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.

By Erik Payne | July 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | June 12, 2017

Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.

By Erik Payne | June 5, 2017

Suncoast Credit Union’s decade-long investment in solar and sustainability have brightened its triple bottom line.

By Erik Payne | May 31, 2017

One report believes automated cars will be road ready by 2021. From then, the world will change fast.

By Erik Payne | May 29, 2017

Dupaco Community’s new branch concept combines interactive tellers, meaningful conversation, and fluid design to boost member satisfaction.

By Erik Payne | May 24, 2017

Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?

By Erik Payne | May 22, 2017

Studies show open offices have lower morale and productivity as well as increased sick days. Here’s how the concept is evolving and what’s on the horizon.

By Erik Payne | May 22, 2017

Community Choice has given back more than $6 million in credits and rebates in four years and is the primary financial institution for nearly 70% of members.

By Erik Payne | May 15, 2017

The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.

By Erik Payne | May 8, 2017

Rogue, Indiana Members, and Collins Community credit unions dish lessons learned from years of collective experience.

By Erik Payne | May 8, 2017

In this episode, Callahan associate editor Erik Payne answers the question: Did mobile wallets kill the credit card?

By Erik Payne | April 24, 2017

Linn Area Credit Union kept it real even when employees donned costumes for the cooperative’s sponsorship of a local comic book convention.

By Erik Payne | April 17, 2017

How three credit unions are pushing their physical locations into the future.

By Erik Payne | April 10, 2017

How a loan consortium in La Crosse, WI, aims to rebuild downtown and keep college students in state.

By Erik Payne | April 3, 2017

The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.

By Erik Payne | March 31, 2017

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Erik Payne | March 31, 2017

Feedback from Callahan’s annual Executive Outlook Survey highlights industry goals for 2017.

By Erik Payne | March 31, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | March 30, 2017

What credit unions can learn from an industry experiencing widespread brick-and-mortar revolution.

By Erik Payne | March 22, 2017

What the results of a March 2017 study tell us about the four major mobile wallet players.

By Erik Payne | March 20, 2017

How a check deposit strategy helps Cornerstone Community increase mobile penetration and RDC usage.

By Erik Payne | March 12, 2017

Plus, Mark Cuban talks disrupting in the face of regulation.

By Erik Payne | March 11, 2017

Redefining value and the future of fintech at SXSW.

By Erik Payne | March 10, 2017

Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.

By Erik Payne | March 6, 2017

Credit Union of Southern California moved to a centralized lending environment in summer 2016. Here’s how the credit union built its team and adjusted policies.

By Erik Payne | March 1, 2017

Cyber insurance is an emerging field, while the Internet of Things scares.

By Erik Payne | Feb. 27, 2017

Because the credit union story won’t tell itself.

By Erik Payne | Feb. 22, 2017

Loans, member relationships, and sources of non-interest income. How did credit unions perform in fourth quarter?

By Erik Payne | Feb. 20, 2017

How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.

By Erik Payne | Feb. 13, 2017

Coastal FCU cut 20 fees worth $600,000 in annual income. Here’s how the credit union will make it all back — and then some.

By Erik Payne | Feb. 6, 2017

One Maryland credit union arms decision-makers with comprehensive data and encourages leaders to think beyond the face value of third-party reports.

By Erik Payne | Feb. 1, 2017

Though it’ll be a nail biter.

By Erik Payne | Jan. 30, 2017

Cornhusker credit union Trius FCU offers ways to reach good borrowers in hard times while still mitigating risk.

By Erik Payne | Jan. 25, 2017

In episode 713, CreditUnions.com associate editor Erik Payne talks some of 2016's top marketing efforts for credit unions, and the results from each campaign.

By Erik Payne | Jan. 23, 2017

What’s in for 2017? What will they leave behind in 2016?

By Erik Payne | Jan. 16, 2017

Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.

By Erik Payne | Jan. 16, 2017

All hands on deck for phone duty is just one way Educators Credit Union ensured smooth sailing during a conversion.

By Erik Payne | Jan. 12, 2017

What the future holds for the venerable industry.

By Erik Payne | Jan. 9, 2017

The credit union's integrated marketing campaigns help spread and support the messages from its sole sponsor group.

By Erik Payne | Jan. 4, 2017

Results from a recent TimeTrade survey shed light on the member experience.

By Erik Payne | Dec. 26, 2016

Eight strategies and lessons in managing one of the credit union industry’s largest assets.

By Erik Payne | Dec. 26, 2016

Nine strategies pinpointing how credit unions can better build, design, and staff their brick-and-mortar locations.

By Erik Payne | Dec. 14, 2016

The credit union's integrated marketing campaigns help spread and support the messages from its sole sponsor group.

By Erik Payne | Dec. 1, 2016

How back-to-basics lending, a brick-and-mortar presence, and a forward-thinking approach to business underpin growth for a suburban Detroit credit union.

By Erik Payne | Nov. 21, 2016

Credit unions in Texas, Tennessee, and Arizona share pricing structures and best practices for relationship-based loan products.

By Erik Payne | Nov. 17, 2016

Shares, member business loans, and the fallout from the Wells Fargo scandal. How did credit unions perform in the third quarter?

By Erik Payne | Nov. 14, 2016

Freedom First’s microloan program helps low-income members build credit and a nest egg.

By Erik Payne | Nov. 1, 2016

Conversions, barriers, and a 2017 outlook.

By Erik Payne | Oct. 31, 2016

Funds from an FHLB program helps TruWest Credit Union put members into affordable homes.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By Erik Payne | Oct. 26, 2016

And we can prove it with credit union data.

By Erik Payne | Oct. 24, 2016

Altra FCU’s after-hours sessions turns potentially dry presentations into a happy hour for would-be homeowners.

By Erik Payne | Oct. 19, 2016

More from the 2016 Credit Union Call Center Conference.

By Erik Payne | Oct. 18, 2016

More takeaways from the 2016 Credit Union Call Center Conference.

By Erik Payne | Oct. 17, 2016

Plus, additional takeaways from the first day of the 2016 Credit Union Call Center Conference.

By Erik Payne | Oct. 10, 2016

In a state affected by coal restrictions, the Kentucky-based cooperative finds an avenue for non-interest income that doesn’t require raising rates or fees.

By Erik Payne | Oct. 4, 2016

More from Empower U 2016.

By Erik Payne | Oct. 3, 2016

Tips from LA Capitol’s CEO on working with the NCUA, what to look for in different markets, and successful product designs.

By Erik Payne | Sept. 29, 2016

Takeaways from Empower U 2016, as well as how one credit union lowered its average member age.

By Erik Payne | Sept. 26, 2016

A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.

By Erik Payne | Sept. 14, 2016

The millennial-loved payments app turns to traditional advertising for the first time.

By Erik Payne | Sept. 12, 2016

Listerhill Credit Union is among the financial institutions questioning the protective benefits of EMV and asking “what’s the rush?” to shift.

By Erik Payne | Sept. 9, 2016

More from the financial innovation event.

By Erik Payne | Sept. 8, 2016

What’s new and next at the country’s premier financial innovation event.

By Erik Payne | Sept. 7, 2016

... plus, the average monthly transactions and deposit amounts to aim for.

By Erik Payne | Aug. 29, 2016

Seven core cultural beliefs at Vantage West Credit Union shapes a future of "deliberate success."

By Erik Payne | Aug. 23, 2016

Second quarter performance data tells a positive story: member growth has never been stronger, the loan faucet is still flowing, and credit unions are well-positioned from an interest rate risk perspective.

By Erik Payne | Aug. 15, 2016

Listerhill Credit Union relies on regular conversation instead of yearly check-ins.

By Erik Payne | Aug. 11, 2016

ANECA FCU knows that lemonade stands are serious business.

By Erik Payne | Aug. 2, 2016

The game is hot now, but what do you do when that Next Big Thing comes along?

By Erik Payne | Aug. 1, 2016

Arizona FCU puts a financial twist on “The Biggest Loser” with its “My Comeback” web series.

By Erik Payne | July 25, 2016

Family Trust FCU uses a new headquarters building and artwork commissioned from local college students to underscore the connection between the cooperative and the community it serves.

By Erik Payne | July 11, 2016

VyStar Credit Union shares do’s and don’ts for transitioning an online banking platform.

By Erik Payne | July 11, 2016

Capitol Credit Union revamped policies, processes, and procedures to counter negative loan and member growth and once again achieve stable financial footing.

By Erik Payne | July 7, 2016

The Arizona-based institution set up a hashtag to drive awareness and donations to the cause.

By Erik Payne | July 4, 2016

L’Oréal, Chick-fil-A, Wal-Mart, and McDonald’s all offer best practices to help credit unions tell their story.

By Erik Payne | June 29, 2016

Credit unions are providing programs, products, and services to help households in need.

By Erik Payne | June 20, 2016

Informed decisions benefit all levels of the Virginia credit union’s operations.

By Erik Payne | June 14, 2016

What to take away from the conference at the “interface of psychology and economics?”

By Erik Payne | June 6, 2016

Ohio-based Directions Credit Union has originated $104 million in auto leases since 2012. Here’s how.

By Erik Payne | May 30, 2016

Michigan State University FCU’s new Financial Innovation and Education Center promises to introduce a new generation to the credit union industry.

By Erik Payne | May 23, 2016

Purdue’s PFED Producers originated millions of dollars to SEG members in 2015 and tells how other credit unions can, too.

By Erik Payne | May 16, 2016

ANECA’s $500,000 investment in a local startup competition encourages entrepreneurialism and drives money back into the Shreveport economy.

By Erik Payne | May 16, 2016

A partnership with a business incubator puts the North Carolina credit union in touch with 220 companies and 900 employees.

By Erik Payne | May 9, 2016

Directions Credit Union has increased its construction portfolio nearly 50% year-over-year. Here’s how the Ohio credit union does it.

By Erik Payne | May 9, 2016

What role can cooperatives play in an industry that was at one point considered a disruptor?

By Erik Payne | May 4, 2016

Takeaways from the NBPCA’s conference.

By Erik Payne | April 30, 2016

How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.

By Erik Payne | April 25, 2016

Aptitude, attitude, and opportunity have helped Leaders Credit Union develop a team of call center cross-sell superstars.

By Erik Payne | April 21, 2016

New research shows greater levels of financial satisfaction and confidence among military millennials, and Navy Federal’s introduction of a new financial education website.

By Erik Payne | April 18, 2016

How Members 1st Federal Credit Union sells mortgages and makes itself more efficient.

By Erik Payne | April 11, 2016

A monthly fee at CommonWealth One FCU has helped the credit union encourage higher checking account balances and close inactive accounts.

By Erik Payne | April 7, 2016

How large of a player will Tesla become in the United States?

By Erik Payne | March 31, 2016

For April Fools’ 2016, CreditUnions.com looks at funny credit union-celebrity relationships that make too much sense.

By Erik Payne | March 29, 2016

Three lessons credit unions can learn from Doritos’ newest user-generated content marketing promotion.

By Erik Payne | March 28, 2016

Grab the attention of existing members and bring them back into the credit union fold with a re-boarding initiative.

By Erik Payne | March 28, 2016

For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and managing complaints.

By Erik Payne | March 22, 2016

How financially illiterate are our nation’s university students?

By Erik Payne | March 16, 2016

According to a recent J.D. Power report, the generation once thought to end car culture is now buying cars in higher numbers.

By Erik Payne | March 14, 2016

Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.

By Erik Payne | March 14, 2016

After only a few years, two new offices in Washington, DC, are responsible for 60% of the mortgage loan growth recorded by United Nations Federal Credit Union.

By Erik Payne | March 8, 2016

What credit union vendors should know about the industry as 2016 kicks into full swing.

By Erik Payne | March 7, 2016

What are credit unions doing to better serve members during the auto-buying process?

By Erik Payne | March 1, 2016

Snapchat now allows businesses to create their own Snapchat filters. Why is this a good idea for credit unions?

By Erik Payne | Feb. 29, 2016

The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.

By Erik Payne | Feb. 22, 2016

One-hour wait times at a branch in Puerto Rico inspired the Virginia credit union to open a second branch in a San Juan suburb.

By Erik Payne | Feb. 22, 2016

In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.

By Erik Payne | Feb. 18, 2016

Where to eat, drink, and be merry during GAC.

By Erik Payne | Feb. 17, 2016

Fourth quarter performance data showcases a milestone year, with growing momentum for credit unions and unprecedented value being generated among their membership.

By Erik Payne | Feb. 15, 2016

How a Massachusetts credit union urges its community to get out the vote to shed light on local nonprofits.

By Erik Payne | Feb. 8, 2016

Taco Bell’s Big Game promotion got this writer hungry for a new product release.

By Erik Payne | Feb. 8, 2016

Harvest FCU adds members through a family-focused referral program.

By Erik Payne | Feb. 1, 2016

Advice from a credit union that holds nearly 30% of its total holdings in investments.

By Erik Payne | Jan. 30, 2016

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 28, 2016

According to a Fiserv study of 240,000 credit union members.

By Erik Payne | Jan. 25, 2016

A dedicated team and executive oversight has allowed Listerhill Credit Union to open the floodgates to member business loan growth.

By Erik Payne | Jan. 21, 2016

Why the Oscar-nominated Great Recession-era flick strikes a chord, especially for those in financial services.

By Erik Payne | Jan. 20, 2016

Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.