Authors

ARTICLES BY Erik Payne

By Erik Payne | Feb. 1, 2021

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By Erik Payne | Jan. 18, 2021

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.

By Erik Payne | Jan. 4, 2021

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Erik Payne | Jan. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 14, 2020

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Erik Payne | Nov. 30, 2020

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Erik Payne | Nov. 30, 2020

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Erik Payne | Nov. 16, 2020

A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.

By Erik Payne | Nov. 9, 2020

In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.