Authors

ARTICLES BY Janet Lee

By Janet Lee | July 18, 2016

Enlisting the support of a third-party service provider can be a major boon for a credit union's member service and bottom line. But determining whether a partner will be a good fit can be a difficult decision to make.

By Janet Lee | Jan. 25, 2016

In what areas of the loan portfolio are credit unions posting particularly stellar performance?

By Janet Lee | Nov. 30, 2015

Why member experience is important (and how to manage complaints when experience falls short).

By Janet Lee | Nov. 20, 2015

Share growth accelerated at credit unions, posting a 2.2 percentage point increase from September 2014.

By Janet Lee | Nov. 4, 2015

Credit unions post double-digit growth in first mortgage, auto, MBL, and student lending.

By Janet Lee | Oct. 19, 2015

Positive employee interactions improve member service, promote organizational culture, and build stronger teams.

By Janet Lee | Oct. 15, 2015

The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.

By Janet Lee | Sept. 7, 2015

What do they do? How much do they cost? What do those initials mean? All that and more in this CreditUnions.com Graphic Of The Week.

By Janet Lee | Aug. 26, 2015

Continuously improving asset quality indicates the stability and financial soundness in the credit union system and heralds another record-breaking quarter.

By Janet Lee | Aug. 17, 2015

How do young people communicate? What brands do they like? How can employers attract them? All this and more in this CreditUnions.com Graphic Of The Week.