Authors

ARTICLES BY Jay Johnson

By Jay Johnson | March 26, 2018

The movement’s future requires daily attention to sharing its present impact.

By Jay Johnson | March 5, 2018

Financial institutions are in the numbers business, but credit unions must also look beyond metrics like growth, share, and loss.

By Jay Johnson | March 1, 2018

How credit unions define their mission, and the actions they take to deliver on it, creates member value as well as a distinct competitive advantage for the movement.

By Jay Johnson | Jan. 18, 2018

Visits with management teams at six credit unions uncovered different riffs on the same theme: Now’s the time and we’re the people.

By Jay Johnson | Dec. 1, 2017

What solutions could the future hold if the movement's institutions leveraged their community connections to further the well-being of all involved?

By Jay Johnson | Sept. 18, 2017

Interchange income at credit unions swaps places with punitive fees as a growing driver of industry revenue.

By Jay Johnson | Sept. 1, 2017

Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.

By Jay Johnson | Aug. 31, 2017

In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.

By Jay Johnson | July 3, 2017

The success of both the credit union and the member should increase as their relationship deepens over time.

By Jay Johnson | March 31, 2017

When employees prioritize what is best for the member, they demonstrate the cooperative difference.