By Marc Rapport | May 16, 2022

High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.

By Sharon Simpson | May 16, 2022

Punitive fees are going away, and employee expenses are increasing. Finding member-friendly sources of non-interest income is more important than ever.

By Sharon Simpson | May 16, 2022

After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.

By Aaron Passman | May 16, 2022

More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and low-income communities.

By Jason Haley | May 16, 2022

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Jay Johnson | May 16, 2022

Credit unions have the opportunity to play important roles in the lives of members and communities, but to remain relevant, they must continually strive to help members achieve their goals.

By Callahan & Associates, Inc. | May 12, 2022

Knoxville TVA Employees Credit Union launched their L.E.A.D. academy in January 2020. After a pandemic hiatus, the emerging leaders' program has resumed and expanded.

By James Major | May 9, 2022

Since its launch in 2010, the credit union’s Summer Youth Employment Program has helped young members earn an income, save money, and build financial wellness.

By Data Storage Corp | May 9, 2022

Six things to consider when determining which vendor is the best choice to migrate IBM i and other servers to the cloud.

By Origence, a CU Direct Brand | May 9, 2022

A better borrower experience offers a clear competitive advantage.

By Marc Rapport | May 9, 2022

Online threats and responses evolve, but focusing on diligence and compliance helps the California cooperative stay ahead.

By Toby Hayes | May 9, 2022

A partnership between the Michigan-based credit union and a local economic development group is helping new businesses test concepts and gain business experience via a new incubator space.

By Aaron Passman | May 9, 2022

The SECU Foundation from North Carolina-based State Employees’ Credit Union has made a name for itself by homing in on key areas where it can have an impact across the state. The philanthropy’s biggest success, however, might be the buy-in it gets from members.

By Member Loyalty Group LLC | May 4, 2022

What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results.

By Rebecca Wessler | May 2, 2022

Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.

By PSCU | May 2, 2022

Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and personalized manner.

Partner Perspective
MX Strategies For 2022 And Beyond

By Avtex | May 2, 2022

Integrate the cloud, data automation, AI, and self-service innovations to offer top-line member experience to credit unions and their members.

By James Major | May 2, 2022

The CEOs of Canopy Credit Union and Med5 FCU offer insights into sharing branch space with unlikely partners.

By Symitar | May 2, 2022

In the age of digital, a “people-helping-people philosophy” is needed more than ever.

By Aaron Passman | May 2, 2022

Inflation in the United States has reached a 40-year high. Food and gas prices have spiked. But credit unions are stepping in to help members stretch their dollars to the max.

By NCR Terafina | April 26, 2022

Digital onboarding starts with understanding the evolving needs of your members. Members want a unified experience that proactively anticipates their needs and simplifies the onboarding process across digital, call center, and branch channels.

By Rebecca Wessler | April 25, 2022

Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.

By Sharon Simpson | April 25, 2022

Along with hosting its first Financial Inclusion Forums — intended to be an annual event — the California credit union is making efforts to provide products and services that meet the needs of underserved consumers who might be intimidated by traditional FIs.

By Marc Rapport | April 25, 2022

Kristine Rellihan works toward the ideal blend of efficiency, goal alignment, impact, internal service satisfaction, and process workflow at Dupaco Community Credit Union.

By Marc Rapport | April 25, 2022

United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.

By Engageware | April 20, 2022

This webinar highlights two ways credit unions are using self-service and knowledge management to help employees work smarter, do more with less, and thrive in 2022.

By | April 20, 2022

Since its launch, small monthly contributions from members of North Carolina's State Employees' Credit Union have helped fuel more than $216 million in total giving from the SECU Foundation.

By Sharon Simpson | April 18, 2022

This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.

By Marc Rapport | April 18, 2022

Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.

By Rebecca Wessler | April 18, 2022

Celebrate Earth Day with some recycled best practices featured previously on CreditUnions.com.

By Jason Haley | April 18, 2022

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | April 14, 2022

In this webinar, attendees were provided a comprehensive review of trends driving the credit card industry, with a special focus on credit union performance and success factors.

By Marc Rapport | April 11, 2022

The Connecticut credit union has an in-depth plan for how it plans to help narrow the racial wealth gap and expand access to underbanked consumers.

By Sharon Simpson | April 11, 2022

South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.

By Marc Rapport | April 11, 2022

Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.

By Toby Hayes | April 11, 2022

The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.

By Callahan & Associates, Inc. | April 7, 2022

This webinar will educate credit union leaders on how the upcoming 1Q22 5300 Call Report changes might impact their data, analytics, reporting, and comparative analytics programs.

By Callahan & Associates | April 6, 2022

Callahan spotlights credit unions of all sizes that return the most value to members.

By Alogent | April 4, 2022

Sustainable success requires continuous reinvention, adaptation, and a willingness to innovate.

By PSCU | April 4, 2022

Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.

By SWBC | April 4, 2022

Vehicle production continues to suffer in 2022 and experts predict effects to ripple into 2023 and beyond.

By Elan Financial Services | April 4, 2022

Credit unions should focus on product, experience, and innovation while leveraging their established brands and market presence.

By Timothy Kolk | April 4, 2022

Managing a card program will require addressing specific challenges. Failing to prepare could result in a damaged future for the credit union’s card program

By Callahan & Associates, Inc. | March 29, 2022

Callahan & Associates; Jason Haley, chief investment officer for ALM First; and Jay Johnson, president of Trust for Credit Unions, discuss the latest economic trends and market insights.

By Roman Ojala | March 29, 2022

The sports analysts at Callahan & Associates wrap up March Madness with predictions based on credit union performance data. Which team will reign supreme?

By E.C. Harrison | March 28, 2022

Name, image, and likeness (NIL) contracts are still new, but three intrepid credit unions share best practices and lessons learned about building relationships with college players.

By | March 28, 2022

Cooperatives are using cash to meet rebounding loan demand and invest in higher-yielding securities and investments.

By | March 28, 2022

Larger average mortgage balances have offset the reduced pipeline, and credit unions are holding these loans on their balance sheets at greater rates.

By | March 28, 2022

Attracting top talent now involves competing with the whole country, not just the shop down the street, and cooperatives are doing what they can to attract and retain employees.

By | March 28, 2022

Lenders reported a record year for originations in 2021 despite rising asset prices and rates increases, both of which were substantively driven by inflationary pressures.

By | March 28, 2022

Consumers spent at pre-pandemic levels through the second half of the year.

By | March 28, 2022

Low loan rates are attractive to members, and credit unions have managed to offset interest spread compression through controlling or deferring expenses

By | March 28, 2022

Vehicles are selling, but credit unions must consider the risks of financing less reliable used cars at all-time-high prices.

By | March 28, 2022

Inflation and international trade sanctions cast shadows over member spending behavior in the near future.

By William Hunt | March 28, 2022

Major revisions to the call report take effect in the first quarter of 2022. Here’s what you need to know.

By Katy Slater | March 28, 2022

To lead with purpose, credit unions must adopt a multi-stakeholder model, which includes their associates, members, and communities.

By Rebecca Wessler | March 21, 2022

AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.

By Servion Commercial Loan Resources | March 21, 2022

Member business lending requires an extra layer of due diligence: appraising the appraisal to help reduce risk.

By Servion Commercial Loan Resources | March 21, 2022

Member business lending requires an extra layer of due diligence: appraising the appraisal to help reduce risk.

By Sharon Simpson | March 21, 2022

By turning March 25 into "325 Day," the credit union helped launch a civic celebration that has become an annual event.

By | March 21, 2022

The global economy was rebounding at the end of 2021. So, too, were U.S. credit unions. But tensions in Europe and increasingly high inflation projections suggest significant headwinds for 2022.

By CU Strategic Planning | March 16, 2022

The Treasury has said it will be rolling out the long-awaited $1.75B Emergency Support and Minority Lending Program Grant funds in the spring of 2022. That’s over five times as much as the CDFI’s FY 2022 FA budget, and Spring is just a few weeks away… are you ready?

By E.C. Harrison | March 14, 2022

The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.

By Sharon Simpson | March 14, 2022

Three executives share success stories learned from their cooperatives’ DEI journeys.

By Engageware | March 14, 2022

Omnichannel scheduling provides the perfect bridge from intent to action.

By Roman Ojala | March 14, 2022

Credit unions are positioning their balance sheets to deliver greater yields as investment and lending conditions adapt to a late-pandemic environment.

By Jason Haley | March 14, 2022

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Jon Jeffreys | March 8, 2022

Key stakeholders in the credit union movement are perhaps feeling anxious or uncertain. What should we, as leaders, be saying to members and employees?

By Aaron Passman | March 8, 2022

In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.

By Data Storage Corp | March 7, 2022

A qualified, experienced cloud hosting provider makes all the difference in managing systems, ensuring efficient operations, and securing data should an intrusion or natural disaster take place.

By Marc Rapport | March 7, 2022

Making the most of business intelligence involves building bridges between departments byte by byte.

By Marc Rapport | March 7, 2022

Making the most of business intelligence involves building bridges between departments byte by byte.

By Alogent | March 7, 2022

Leveraging data from across the credit union delivers optimized products and services, as well as enhanced member experiences that foster stronger, more trusted relationships.

By PSCU | March 7, 2022

Every member interaction offers insight into preferences and habits. Using these data points, credit unions can not only better serve their members but also increase revenue, build loyalty, and grow their organization.

By Rebecca Rowold | March 7, 2022

There’s a new wave of titles that hints at a sea change in how credit unions use data.

By Zest.ai | March 3, 2022

Learn why GreenState turned to AI to help them with key initiatives and the results they have been seeing.

By E.C. Harrison | Feb. 28, 2022

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?

By Elan Financial Services | Feb. 28, 2022

Credit card users today base their choice of credit card on more than four factors. Convenience is important, but so are rewards, data security, credit-building tools, and more.

By Aaron Passman | Feb. 28, 2022

The Michigan-based credit union expects to reach $1 billion in assets within three years yet remains focused on delivering value.

By Marc Rapport | Feb. 28, 2022

The Minnesota cooperative leaned on insight from industry peers to create a path for building employees' skills and knowledge.

By Callahan & Associates, Inc. | Feb. 24, 2022

Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?

By Amanda Bignall | Feb. 24, 2022

Five days isn’t enough time to experience everything Washington, DC, has to offer, but this guide will steer visitors in the right direction.

By Callahan & Associates, Inc. | Feb. 23, 2022

Lending is top of mind for most credit unions right now. Are you looking for solutions to help you grow loans and better serve members? Are you just interested in seeing what’s hot in lending technology right now?

By State National Companies | Feb. 22, 2022

Learn how to better understand opportunities in your existing data by looking at how BCU identified specific opportunities in its data analytics and business areas and now applies analytics insights to support decision-making.

By CU Student Choice | Feb. 21, 2022

Check out these keys to revving up your education finance solutions in a post-pandemic world.

By | Feb. 21, 2022

Tips and tricks from three cooperatives that present personality and add a human touch to social posts.

By Marc Rapport | Feb. 21, 2022

The New York credit union is directing its grant money toward infrastructure needs from potties to podcasts.

By Laila Jiwani | Feb. 21, 2022

How did credit unions wrap up 2021? Callahan & Associates has the inside story based on quarterly performance data.

By Callahan & Associates, Inc. | Feb. 16, 2022

Learn about the credit union performance trends gathered from 4Q 2021 data.

By Callahan & Associates, Inc. | Feb. 16, 2022

The digital landscape is constantly changing. Members expect solutions that meet their evolving needs — and they expect them right now. Are you looking for solutions to help you operate more efficiently and better serve members? Or maybe just interested in seeing what's hot in digital right now?

By | Feb. 15, 2022

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By | Feb. 14, 2022

This year’s member experience solutions provide inventive ways for credit unions to serve members.

By Sharon Simpson | Feb. 14, 2022

A new program for first-time mortgage applicants intends to substantially reduce burdens around closing costs.

By Jason Haley | Feb. 14, 2022

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | Feb. 8, 2022

During this webinar, Callahan & Associates' Alix Patterson moderated an interactive discussion focused on how three cooperatives are moving DEI forward.

By | Feb. 8, 2022

This year’s lending solutions provide inventive ways for credit unions to serve members.

By The Servion Group | Feb. 7, 2022

Knowledge is power, or at least innocence, when it comes to appraising collateral in commercial loan underwriting.

By SWBC | Feb. 7, 2022

In today’s environment, credit unions will need to focus on modernizing their collection operations.

By Aaron Passman | Feb. 7, 2022

A focus on reining in costs and changing organizational culture have transformed the Ohio-based institution.

By Auto Financial Group | Feb. 7, 2022

How residual based financing can help credit unions increase their auto loan volume.

By Laila Jiwani | Feb. 7, 2022

First mortgage and used auto dominate the loan portfolio, but commercial lending is hitting an all-time high.

By Rebecca Wessler | Feb. 7, 2022

Past popular loan programs serve as inspiration for a new year of lending.

By CU Strategic Planning | Feb. 2, 2022

CU Strategic Planning’s Chief Strategy and Advocacy Officer Mike Beall, along with John McKechnie, Senior Partner of Total Spectrum, discuss the current environment for CDFI certification.

By | Jan. 31, 2022

This year’s digital solutions provide inventive ways for credit unions to serve members.

By Callahan & Associates, Inc. | Jan. 25, 2022

During this webinar, Breana Wolfert, assistant vice president, branch operations, American Heritage CU discussed how the credit union selected and implemented a member relationship management (MRM) solution to create a consolidated member view to drive efficiency and growth.

By Sharon Simpson | Jan. 24, 2022

A Massachusetts cooperative shows what financial coaching looks like when it’s done the Workers way.

By Callahan & Associates | Jan. 24, 2022

Looking for new solutions? Check out these featured credit union suppliers.

By Marc Rapport | Jan. 24, 2022

The California-based credit union now offers bitcoin trading within its digital banking platform.

By CoNetrix | Jan. 20, 2022

CoNetrix lead a discussion on the new ACET toolbox and how these assessments apply to your credit union.

By Callahan & Associates, Inc. | Jan. 19, 2022

During this webinar, Callahan & Associates moderates an interactive discussion focused on how cooperatives can successfully advance member service with the right combination of high-tech and high-touch.

By Callahan & Associates | Jan. 18, 2022

Looking for new solutions? Check out these featured credit union suppliers.

By Marc Rapport | Jan. 17, 2022

As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.

By Jason Haley | Jan. 17, 2022

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Roman Ojala | Jan. 17, 2022

The U.S. labor shortage is wreaking havoc on businesses. How is it impacting credit unions, and what are they doing about it?

By E.C. Harrison | Jan. 12, 2022

VSECU is one of a few financial institutions that serves the needs of cannabis businesses in Vermont. By doing so, the credit union addresses an area of financial exclusion within its field of membership.

By E.C. Harrison | Jan. 12, 2022

As a values-based organization, VSECU takes seriously the cooperative principle of concern for community. This is evident in the community programs it supports, which range from securing better fuel prices to fighting food insecurity.

By E.C. Harrison | Jan. 12, 2022

Leaders at VSECU discuss culture, environmental impact, the growth of green lending, and cooperative finance at the Vermont cooperative.

By Katy Slater | Jan. 11, 2022

The same motions will offer the same results in 2022. For results rooted in purpose and impact, try thinking and acting in a whole new way.

By E.C. Harrison | Jan. 10, 2022

From lending off the grid to feeding appetites and wallets — and much more in between — VSECU supports quality of life for members, business, and communities across the state of Vermont.

By E.C. Harrison | Jan. 10, 2022

Five graphs that dive into the financial performance of the Green Mountain State cooperative.

By E.C. Harrison | Jan. 10, 2022

Inside the cooperative's pandemic response effort and remote working strategy.

By E.C. Harrison | Jan. 10, 2022

Energy lending, community impact programs, medical cannabis banking, and more have helped VSECU cross $1 billion in assets just in time for its 75th anniversary.

By E.C. Harrison | Jan. 10, 2022

After stepping up to serve medical marijuana dispensaries, VSECU is positioned to lead the state in banking services for an explosion in recreational sales.

By E.C. Harrison | Jan. 10, 2022

Member-directed giving, values-based programs, and the cooperative spirit all guide VSECU’s efforts to leave a positive impact on its community.

By E.C. Harrison | Jan. 10, 2022

Energy efficiency loans, zero-carbon goals, underwriting, and strategic partnerships drive lending growth at VSECU.

By Rebecca Wessler | Jan. 10, 2022

Three ways credit unions are delivering on a promise to support members, neighborhoods, communities, and more.

By Rebecca Wessler | Jan. 10, 2022

Three ways credit unions are creating engaged, loyal members.

By Rebecca Wessler | Jan. 10, 2022

Three ways credit unions are connecting institutional mission and employee engagement.

By Marc Rapport | Jan. 3, 2022

At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.

By Marc Rapport | Jan. 3, 2022

How VyStar Credit Union turned member input into tangible features for its Military Heroes Mortgage.

By Jennifer Davis | Jan. 3, 2022

Collecting data for the Impact Framework, Callahan & Associates has learned impact varies depending on institution and community — and that’s OK.

By Abrigo | Dec. 13, 2021

A comprehensive look at staffing can strengthen compliance and the use case for targeted people resources.

By AdvantEdge Digital | Dec. 13, 2021

A blueprint, foundation, and optimizing spaces helps people put purpose into analytics in today’s credit union.

By Marc Rapport | Dec. 13, 2021

Credit union leaders share how they plan to make the coming year a success — both by numbers and beyond.

By Marc Rapport | Dec. 13, 2021

Credit union leaders share how they plan to make the coming year a success — both by numbers and beyond.

By Marc Rapport | Dec. 13, 2021

Jeremy Cline helps Truliant FCU leverage data and teamwork to improve the member experience.

By Roman Ojala | Dec. 13, 2021

Deposits jumped $35.0 billion during the third quarter, and credit unions adjusted their investment portfolios to take advantage of the changing yield curve.

By Jason Haley | Dec. 13, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Marc Rapport | Dec. 6, 2021

Diann Hollen-Stansbury keeps processes and technology flowing at BluCurrent Credit Union.

By Prodigy | Dec. 6, 2021

A legacy core is not the safe choice like IBM once was in the mainframe days. Here’s why.

By Marc Rapport | Dec. 6, 2021

A decade of cooperative support enables core processors to help credit union clients save time, money, and energy and better serve members.

By Michael Zelna | Dec. 5, 2021

Core processing insights from Callahan & Associates help cooperatives launch and sustain their own knowledge journey.

By | Dec. 3, 2021

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates, Inc. | Nov. 30, 2021

During this webinar, Justin Howard, CEO, Horizon FCU discussed how the credit union has achieved success in hiring through a long-term cultural shift and a focus on people as their primary goal.

By Marc Rapport | Nov. 29, 2021

Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.

By Marc Rapport | Nov. 29, 2021

The Arizona cooperative commits time and money to fundraising, grants, and activities that revolve around the idea of giving back.

By Marc Rapport | Nov. 22, 2021

Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.

By CUNA Mutual Group | Nov. 22, 2021

In this webinar, Richard Sowell, Coastal Credit Union’s VP of Reporting & Analytics, and Aaron Grossman, AdvantEdge Digital’s Solution Sales Consultant, share how Coastal Credit Union achieved several wins that generated substantial momentum for the future while also supporting its data strategy.

By Marc Rapport | Nov. 22, 2021

Canvas Credit Union wants to be known for its people, and a different way of approaching HR is helping it achieve that goal.

By Marc Rapport | Nov. 22, 2021

From high school to retirement, Flint credit union CEO Karen Church shares her passion for the movement and what lies ahead for her.

By Jennifer Davis | Nov. 22, 2021

Financial literacy is a strong priority for credit unions, which offer general counseling in various areas of finance as well as a variety of topical education.

By Sharon Simpson | Nov. 15, 2021

A Tennessee credit union is boosting performance with a program geared to support up-and-coming leaders.

By Marc Rapport | Nov. 15, 2021

A revived role takes on traditional duties and new opportunities at United Federal Credit Union.

By E.C. Harrison | Nov. 15, 2021

To connect with the community, 3Rivers FCU launched the “What Matters” brand campaign and used survey data to talk about financial services from the member's perspective.

By Sherry Virden | Nov. 15, 2021

Credit union success on the balance sheet and income statement in the third quarter is creating new opportunities for future impact.

By Jason Haley | Nov. 15, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | Nov. 9, 2021

Learn about the credit union performance trends gathered from 3Q 2021 data.

This session takes on how to use public data and combine it with internal data in Tableau to map underserved members.

By Abrigo | Nov. 9, 2021

How credit unions can avoid "analysis paralysis" as January 2023 deadline draws near.

By Jennifer Davis | Nov. 8, 2021

Focusing on front-line employees helps credit unions better serve their members and communities.

By Sharon Simpson | Nov. 8, 2021

A new offering at Interra Credit Union helps the cooperative stand out from competitors while educating members about the ins and outs of buying and selling a house.

By TruHome Solutions, LLC | Nov. 8, 2021

What goes up must come down. It’s time for credit union and mortgage professionals to consider their next steps — before it’s too late.

By Computer Services, Inc. | Nov. 8, 2021

CSI’s 2021 Consumer Cybersecurity Poll Executive Report delivers insight into consumers’ cybersecurity concerns, exploring how credit unions should empower members with cybersecurity education.

By Alacriti | Nov. 3, 2021

Mercator Advisory Group and Alacriti discuss which payments trends are anticipated in 2022.

By Callahan & Associates, Inc. | Nov. 1, 2021

Karen Madry, president and CEO of Afena FCU, discusses how the credit union's small-dollar, low-interest "Bridge the Gap" loans are helping borrowers stay away from payday lenders and build better credit scores.

By E.C. Harrison | Nov. 1, 2021

The Michigan cooperative is going against the grain of other FIs by serving moderate to low-income members, opening new branches, and tapping CDFI funds to lend to people in need.

By Marc Rapport | Nov. 1, 2021

An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.

By Marc Rapport | Nov. 1, 2021

A California credit union partners with local businesses and earns positive guilt by association.

By Sharon Simpson | Nov. 1, 2021

A small Delaware credit union offers insights from its first decade of service.

By Jennifer Davis | Oct. 25, 2021

An impact benchmark is a worthwhile endeavor, but community impact doesn’t stop — or even start — with a number.

By Abrigo | Oct. 25, 2021

Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.

By Marc Rapport | Oct. 25, 2021

To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.

By Coconut Software | Oct. 25, 2021

Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.

By Marc Rapport | Oct. 25, 2021

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.

By Erik Payne | Oct. 25, 2021

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By NCR Terafina | Oct. 20, 2021

We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting growth.

By Marc Rapport | Oct. 18, 2021

Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.

By CU Student Choice | Oct. 18, 2021

Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.

By Marc Rapport | Oct. 18, 2021

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.

By William Hunt | Oct. 18, 2021

Seventy credit union mergers occurred in the first six months of 2021, continuing a decades-long trend.

By Jason Haley | Oct. 18, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By CU Strategic Planning | Oct. 13, 2021

When all staff can recognize members’ financial challenges and make timely recommendations, you can improve your members’ financial lives and your credit union’s bottom line.

By Callahan & Associates, Inc. | Oct. 12, 2021

Callahan covers the importance of each data set for your cooperative strategy, how you can upload your data, as well as how to view and analyze these data sets for your comparative analysis in Peer.

Credit unions make an impact every day on their employees, members, and communities, yet too few are showcasing their efforts. Why? Where to start?

By Chris Howard | Oct. 11, 2021

Callahan & Associates is committed to helping credit unions quantitatively demonstrate they are not only socially and commercially valuable financial institutions but also invaluable community partners.

By Marc Rapport | Oct. 11, 2021

Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.

By Erik Payne | Oct. 11, 2021

USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.

By Elan Financial Services | Oct. 11, 2021

Getting the formula right is essential for a credit union’s credit card program’s profitability, and third-party expertise can help ensure that happens.

By Erik Payne | Oct. 11, 2021

A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.

By Baker Hill Corporation | Oct. 11, 2021

Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.

By Jon Jeffreys | Oct. 5, 2021

It’s time to show consumers that credit unions across the country are steadfastly working to improve the lives of their members and communities.

Partner Perspective
CECL Is Coming: Are You Prepared?

By CliftonLarsonAllen, LLP | Oct. 4, 2021

Here are some key points to consider about being qualitatively and quantitatively prepared for the new Current Expected Credit Loss (CECL) standards.

By Erik Payne | Oct. 4, 2021

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Glia | Sept. 29, 2021

Watch the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service.

By Marc Rapport | Sept. 27, 2021

Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.

By Marc Rapport | Sept. 27, 2021

The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.

By Sam Taft | Sept. 27, 2021

Cash balances contracted 11.1% from March 31 as credit unions actively put money to work.

By Callahan & Associates, Inc. | Sept. 21, 2021

This is a webinar on U.S. mortgage market trends featuring newly released 2020 Home Mortgage Disclosure Act (HMDA) data.

By CRIF Select Corporation | Sept. 21, 2021

Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.

By Erik Payne | Sept. 20, 2021

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

By Marc Rapport | Sept. 20, 2021

When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.

By CUNA Mutual Group | Sept. 20, 2021

AdvantEdge Digital gains traction in crowded marketplace by helping ensure member-owned cooperatives can do the same.

By Erik Payne | Sept. 20, 2021

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.

By Jason Haley | Sept. 20, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

How Connect's Emerge Digital Banking Platform puts a wrap on a diverse lineup of software to enable credit unions to compete and win.

By Engageware | Sept. 15, 2021

This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.

By VisiFI, Inc. | Sept. 15, 2021

Here’s how to engage and retain the banking business of Millennials and Gen Zers with purpose and technology.

By Abe.ai (an Envestnet solution) | Sept. 14, 2021

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Marc Rapport | Sept. 13, 2021

The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.

By Alogent | Sept. 13, 2021

Four tips to make your digital banking platform work for you.

By Erik Payne | Sept. 13, 2021

The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.

By Marc Rapport | Sept. 6, 2021

As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.

By Erik Payne | Sept. 6, 2021

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.

By Erik Payne | Sept. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Aug. 30, 2021

Sara Dunlap empowers employees at Leaders Credit Union to help stakeholders meet their potential.

By Erik Payne | Aug. 30, 2021

The Rhode Island cooperative splits its focus between members who live within five miles of its lone branch and those with a loan-only relationship.

By Sharon Simpson | Aug. 30, 2021

Leaders from three credit unions share insights gleaned from launching and supporting employee resource groups.

By PSCU | Aug. 30, 2021

Multiple apps can help build a singular experience for digitally demanding credit union members.

By Elan Financial Services | Aug. 30, 2021

Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.

By Callahan & Associates, Inc. | Aug. 26, 2021

During this webinar, Josh Garrison, vice president of consumer lending, and Kipp Riesland, financial wellbeing program manager for Patelco Credit Union, discuss how to help members rebuild their credit and avoid common challenges in the process

By Erik Payne | Aug. 23, 2021

Credit Union Of Texas is requiring employees to be vaccinated before returning to work, a decision it says reinforces its core values and serves the best interest of its communities.

By Erik Payne | Aug. 23, 2021

Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.

By Marc Rapport | Aug. 23, 2021

As a business owner herself, Ivory Lloyd knows how important it is to connect local businesspeople with resources to weather this storm or create new streams of income.

By Fintech Meetup | Aug. 23, 2021

Speed dating on steroids for the fintech industry. Why credit unions should participate.

By CUNA Mutual Group | Aug. 23, 2021

Picking the right partner is worth every second of what can be an exhaustive search.

By MeridianLink, Inc. | Aug. 23, 2021

Scaling up is the easy part. MeridianLink’s Entry platform leads the way in scaling down the volume needed to deploy best-of-breed account opening and lending.

By Callahan & Associates, Inc. | Aug. 19, 2021

Jeff Sobieralski, director of financial health and wellbeing, and Michelle Straber, assistant vice president of learning and performance, Teachers Credit Union ($4.2B, South Bend, IN) discuss how the credit union formalized conversation training for employees to dig deeper into a member’s underlying financial health.

By Terafina Inc. | Aug. 18, 2021

Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.

By Erik Payne | Aug. 17, 2021

The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.

By Marc Rapport | Aug. 16, 2021

Dedicated teams help the New York cooperative manage enterprise risk across multiple departments.

By Origence, a CU Direct Brand | Aug. 16, 2021

With an everchanging lending environment and escalating competition from new fintech lenders, choosing the right lending technology is vital.

By Nacha | Aug. 16, 2021

Smarter Faster Payments Remote Connect session will highlight how the dots have connected in Same Day ACH and what’s coming next.

By Jason Haley | Aug. 16, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | Aug. 11, 2021

Learn about the credit union performance trends gathered from 2Q 2021 data.

By Aman Johal | Aug. 11, 2021

At second quarter, credit unions continue to guide the financial lives of their members as together they recover from the effects of the COVID-19 pandemic.

By Erik Payne | Aug. 9, 2021

One of Pennsylvania’s largest credit unions ties organizational performance to financial incentive while keeping members’ needs top of mind.

By Marc Rapport | Aug. 9, 2021

Retiring CLO stays on to lead the cooperative’s new emphasis on credit union service organizations, including its own.

By Erik Payne | Aug. 9, 2021

East Idaho Credit Union turned lemons into lemonade in the past 18 months to post some of the highest growth rates in one of the country’s fastest growing states.

By Marc Rapport | Aug. 9, 2021

“A positive difference” at the end of the day and a career of 46 years.

By Marc Rapport | Aug. 2, 2021

Community development loan officers at Wright-Patt build on the cooperative’s position as Dayton’s leading mortgage lender.

By Marc Rapport | Aug. 2, 2021

Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.

By JUDI.AI | Aug. 2, 2021

Using a lending analytics platform that combines machine learning, real-time cash flow, and credit intelligence.

By Erik Payne | Aug. 2, 2021

The SBA’s Paycheck Protection Program has helped businesses operate during COVID-19. But where do these loans live on the balance sheet? And what will forgiveness look like?

By SWBC | Aug. 2, 2021

Explore the options and ramifications around the new WEB debit entries rule for ACH originators.

By Callahan & Associates | Aug. 1, 2021

Data and insight from Callahan & Associates and industry suppliers.

By NICE Actimize | July 28, 2021

In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.

By Erik Payne | July 26, 2021

The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.

By Marc Rapport | July 26, 2021

The veteran CEO guides DEI at a billion-dollar credit union.

By Erik Payne | July 26, 2021

An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?

By Jason Haley | July 26, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | July 21, 2021

Join a panel of credit union executives as they discuss how to successfully launch Employee Resource Groups (ERGs). These leaders will share their experiences and key lessons learned to date with examples spanning multi-year programs to brand-new initiatives.

By Origence, a CU Direct Brand | July 19, 2021

Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.

By RenoFI | July 19, 2021

Home equity loans for remodeling can help fill the mortgage lending pipeline as the refinancing boom begins to fizzle.

By Marc Rapport | July 19, 2021

How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?

By Erik Payne | July 19, 2021

A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.

By Marc Rapport | July 19, 2021

How Riverways FCU is making a growing impact in its mid-Missouri market while listening to members and limiting risk.

By Marc Rapport | July 19, 2021

Now-retired Hawkeye State CEO looks back on 35 years of change and a legacy of leadership.

By Glia | July 14, 2021

Learn how to staff and optimize your contact center for digital transformation.

By PSCU | July 12, 2021

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.

By Alogent | July 12, 2021

By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.

By Marc Rapport | July 12, 2021

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.

By Erik Payne | July 12, 2021

After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.

By Marc Rapport | July 12, 2021

Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.

By Charlotte Taft | July 12, 2021

For credit unions looking to understand their members, drive value, and meet goals, dashboards are powerful tools — when done right.

By Marc Rapport | July 5, 2021

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.

By Marc Rapport | July 5, 2021

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.

By Erik Payne | July 5, 2021

Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.

By Erik Payne | July 5, 2021

A three-headed leadership group manages MSUFCU’s digital team.

By Erik Payne | July 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By CU Strategic Planning | June 28, 2021

This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.

By Marc Rapport | June 28, 2021

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.

By Marc Rapport | June 28, 2021

The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.

By Jay Johnson | June 28, 2021

As economies reopen and life regains a sense of normalcy, the industry must consider how business might evolve in the years ahead.

By Callahan & Associates, Inc. | June 22, 2021

Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, hold a discussion about the latest economic and market insights along with investment trends based on 1Q 2021 Performance Data for all U.S. Credit Unions.

By Marc Rapport | June 21, 2021

Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.

By Marc Rapport | June 21, 2021

STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.

By Erik Payne | June 21, 2021

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.

By Sharon Simpson | June 21, 2021

Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.

By Erik Payne | June 14, 2021

Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.

By Marc Rapport | June 14, 2021

Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.

By Marc Rapport | June 14, 2021

The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.

By Marc Rapport | June 14, 2021

Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.

By Jason Haley | June 14, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By State National Companies | June 9, 2021

This webinar features a panel discussion about economic volatility specific to increasing credit risk and the impacts that increasing credit risk will have on credit unions.

By Callahan & Associates, Inc. | June 8, 2021

This webinar will help credit union leaders better understand the process to transition to eClosings and the potential benefits of transferring eNotes to the FHLB.

By Auto Financial Group | June 7, 2021

Residual-based financing can help close the growing affordability gap as market demand soars for both used and new vehicles.

By Marc Rapport | June 7, 2021

How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.

By Erik Payne | June 7, 2021

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.

By Callahan & Associates, Inc. | June 3, 2021

This webinar offers best practices in planning and implementing road maps to identify opportunities within any team.

By Erik Payne | May 31, 2021

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By Finastra | May 31, 2021

The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.

By Marc Rapport | May 31, 2021

The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.

By Marc Rapport | May 31, 2021

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

By VisiFI, Inc. | May 31, 2021

With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.

By Sam Taft | May 31, 2021

COVID-19 relief payments underpin a continued surge in deposits, challenging loan and investment portfolios to keep pace.

By Member Loyalty Group LLC | May 27, 2021

Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.

By Callahan & Associates, Inc. | May 25, 2021

Learn how your credit union can expand both consumer and business relationships.

By Erik Payne | May 24, 2021

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.

By Finastra | May 24, 2021

How to ensure consistency across all service channels and end-user satisfaction.

By Erik Payne | May 24, 2021

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.

By Marc Rapport | May 24, 2021

Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.

By Samantha Cristobal | May 24, 2021

HMDA data sheds light on the U.S. mortgage market every year. Mortgage production flourished in 2020, but what else happened?

By Terafina Inc. | May 19, 2021

Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital innovation and what they believe is essential for sustainability and accelerated growth.

By Finastra | May 17, 2021

Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.

By Elan Financial Services | May 17, 2021

Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.

By Erik Payne | May 17, 2021

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

By Marc Rapport | May 17, 2021

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

By Erik Payne | May 17, 2021

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Jason Haley | May 17, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By William Hunt | May 17, 2021

The lasting effects of the COVID-19 pandemic — and the national economic response to it — linger on credit union financial statements.

By Callahan & Associates, Inc. | May 12, 2021

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Finastra | May 10, 2021

Technology can help level the playing field for lenders seeking to serve this promising market.

By Marc Rapport | May 10, 2021

Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.

By Marc Rapport | May 10, 2021

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.

By Erik Payne | May 10, 2021

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By PSCU | May 3, 2021

How — and why — to digitally keep pace with the rapidly changing needs of members.

By Glia | May 3, 2021

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By TruHome Solutions, LLC | May 3, 2021

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By Erik Payne | May 3, 2021

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Marc Rapport | May 3, 2021

User experience research helps specialists define and refine the BECU member experience.

By Erik Payne | April 27, 2021

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Michael Zelna | April 27, 2021

Loan purchases and participations reached record levels at U.S. credit unions. Some credit unions sold loans to generate revenue or reduce risk; others purchased loans to boost ratios or yields. Learn more about what happened throughout the industry.

By Marc Rapport | April 26, 2021

The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.

By Marc Rapport | April 26, 2021

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport | April 26, 2021

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

By Charlotte Taft | April 23, 2021

The April Credit Union Power BI User Group — featuring Kelly Gage, senior business intelligence analyst at Red Canoe Credit Union — tackled how to avoid mistakes and make the most of business intelligence projects and reporting processes.

By Elan Financial Services | April 22, 2021

Learn about today’s cybersecurity environment and how credit unions can keep cardmember’s data safe.

By Erik Payne | April 19, 2021

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Marc Rapport | April 19, 2021

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Marc Rapport | April 19, 2021

A marketing road map guides product promotion, development, and execution at the New York cooperative.

By Callahan & Associates | April 19, 2021

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Aman Johal | April 19, 2021

Credit union earnings rebounded toward the end of the year as industry players find a way to adapt their business models to a changing economic landscape.

Nicole Lopez, BI Manager at Logix Federal Credit Union, walks us through the steps Logix has taken to deepen member relationships and understand delinquency risk through centralizing its data sources.

By Callahan & Associates, Inc. | April 15, 2021

This webinar will help your credit union better understand the Day of Service initiative and gain insider tips to assist with your own planning efforts for 2021 and beyond.

By Gleam Law PLLC | April 14, 2021

Alan Hanson, attorney with Gleam Law and Pat Duncan, vice president of compliance, Community First Credit Union, discuss the trends and risks in credit unions providing loans to cannabis businesses.

By E.C. Harrison | April 12, 2021

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By Marc Rapport | April 12, 2021

Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

By Samantha Cristobal | April 12, 2021

302 credit unions received $4.7 million in grant funding from the NCUA's Community Development Revolving Loan Fund in 2020. Take a closer look at where that money went.

By Jay Johnson | April 12, 2021

Health and economic indicators are promising, but local, national, and regulatory challenges persist.

By Jason Haley | April 12, 2021

This monthly commentary looks beyond the headlines to uncover the driving forces behind market trends and consider how they could impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | April 8, 2021

Tim Kolk, president of TRK Advisors, discusses how credit unions can optimize their card portfolios and remain both competitive and prudent at this incredibly challenging time.

By CU Strategic Planning | April 7, 2021

Jon Jeffreys, CEO of Callahan & Associates, Kevin Johnson, CEO, of Suncoast Credit Union and Jamie Hammond discuss how your credit union can get involved with groundbreaking new National Public Television series "Opportunity Knock$".

By FIS | April 5, 2021

The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.

By Elan Financial Services | April 5, 2021

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Alogent | April 5, 2021

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By PSCU | April 5, 2021

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Callahan & Associates | April 5, 2021

In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.

By Timothy Kolk | April 5, 2021

Card managers who have proven to be the right leader for a critical product in the past almost certainly remain just as capable in the present.

By William Hunt | April 5, 2021

Mortgage originations set a quarterly record while consumer lending rebounded in the fourth quarter of 2020. Further economic reopening brings optimism, but the industry must monitor pandemic-related declines in asset quality.

By Callahan & Associates, Inc. | April 1, 2021

Ron Smith, chief growth officer at Texas Trust Credit Union talks about centralizing analytics and reporting to gain a single source of truth, deeper knowledge about members, and the ability to target messaging at a granular level.

By Erik Payne | April 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Callahan & Associates | April 1, 2021

The only comprehensive guide to improving credit union performance.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Bridgeforce | March 29, 2021

The many facets of a tech upgrade can make the process overwhelming. Bridgeforce’s nine-step guide ensures a best-fit solution is chosen.

By Marc Rapport | March 29, 2021

Marc Ernest oversees a holistic approach to building business relationships at Franklin Mint Federal Credit Union.

By Marc Rapport | March 29, 2021

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.

By Alexandra Gekas | March 29, 2021

Completing these steps will help you avoid writer’s block and set you up for writing success.

By LemonadeLXP | March 24, 2021

Wel lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Marc Rapport | March 22, 2021

The Tennessee cooperative says PPP lending helped borrowers and the credit union alike — but at the cost of strategic initiatives.

By Erik Payne | March 22, 2021

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.

By Marc Rapport | March 15, 2021

The cooperative attracted new members and is now delivering competitive business services with a credit union touch.

By Marc Rapport | March 15, 2021

Elizabeth Marshall goes beyond copywriting to combine the written word with a tone that’s personal, professional, and SEO-friendly.

By Katy Slater | March 15, 2021

Great achievements start with individual resolve. So, commit to leading with purpose.

By Michael Zelna | March 15, 2021

The number of credit union mergers has fallen for six years; however, the aggregate assets of merged institutions reached a record $8.4 billion with the help of two significant mergers.

Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, discuss the latest economic and market insights along with investment trends based on 4Q 2020 Performance Data for U.S. Credit Unions.

By Symitar | March 8, 2021

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Marc Rapport | March 8, 2021

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

By Erik Payne | March 8, 2021

After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.

By Maurice Smith | March 8, 2021

Success is often measured in promotions, project leadership, and recognition, but to be successful, one needs to be known.

By Jason Haley | March 5, 2021

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By HelpSystems | March 3, 2021

In this webinar, we will highlight how robotic process automation and intelligent document processing supercharge the mortgage origination process and provide immediate relief for limited staff.

By Aman Johal | March 1, 2021

From lending to waiving fees, stopping repossessions to halting payments, here’s how credit unions across the country stepped up to support members.

By Erik Payne | March 1, 2021

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Alix Patterson | March 1, 2021

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By Marc Rapport | March 1, 2021

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Callahan & Associates | March 1, 2021

In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.

By Erik Payne | March 1, 2021

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

By Callahan & Associates, Inc. | Feb. 25, 2021

Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?

By Callahan & Associates, Inc. | Feb. 23, 2021

Lending is top of mind for most credit unions right now. Are you looking for solutions to help you grow loans and better serve members? Are you just interested in seeing what’s hot in lending technology right now?

By Marc Rapport | Feb. 22, 2021

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By CU Student Choice | Feb. 22, 2021

Unique times call for innovative, responsive, unique lending solutions for college students and their families.

By Michael Zelna | Feb. 22, 2021

Auto lending continues to dominate in penetration and market share; loan quality also improves.

By Marc Rapport | Feb. 22, 2021

A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.

By Marc Rapport | Feb. 22, 2021

An English major uses business analytics to help develop strategy at CEFCU.

By Callahan & Associates, Inc. | Feb. 18, 2021

Join Callahan & Associates and Chad Miller, CEO of Southwest Louisiana Credit Union, for a discussion about how the credit union is removing barriers and helping would-be job seekers attain the technical degrees needed for higher-paying jobs.

By Marc Rapport | Feb. 16, 2021

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.

By Callahan & Associates, Inc. | Feb. 16, 2021

The mobile landscape is constantly changing. Members expect solutions that meet their evolving needs — and they expect them right now. Are you looking for solutions to help you operate more efficiently and better serve members? Or maybe just interested in seeing what's hot in mobile right now?

By Erik Payne | Feb. 15, 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Marc Rapport | Feb. 15, 2021

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Erik Payne | Feb. 15, 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne | Feb. 15, 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne | Feb. 15, 2021

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne | Feb. 15, 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By William Hunt | Feb. 12, 2021

Credit unions and their members adapted to a new normal. See where opportunities like for the industry in 2021.

By Callahan & Associates, Inc. | Feb. 11, 2021

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Engageware | Feb. 10, 2021

In this webinar, we will showcase three member engagement strategies that real credit unions have implemented to improve their member experience initiatives during the pandemic.

By Marc Rapport | Feb. 10, 2021

Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.

By Elan Financial Services | Feb. 9, 2021

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

By Marc Rapport | Feb. 8, 2021

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By Erik Payne | Feb. 8, 2021

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Chip Filson | Feb. 8, 2021

Isolation in Los Alamos, NM, has prompted an alliance of local cooperatives to provide a gathering space for people craving connection.

By Jason Haley | Feb. 5, 2021

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Erik Payne | Feb. 5, 2021

Callahan data confirms that Tom Brady wins yet another Super Bowl.

Learn about the conception, development, and deployment of PenFed’s mortgage dashboards and how the credit union has used them to serve members.

By Marc Rapport | Feb. 1, 2021

Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.

By Auto Financial Group | Feb. 1, 2021

How to position your credit union’s auto loan strategy for success in 2021.

By Alogent | Feb. 1, 2021

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Erik Payne | Feb. 1, 2021

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By CU Strategic Planning | Jan. 27, 2021

Join CU Strategic Planning's Mike Beall, Chief Strategy and Advocacy Officer to understand the opportunities in 2021 and 2022 for credit unions to create unique links in their communities and receive CDFI Grant Funding for these initiatives to help low to moderate income consumers.

By Callahan & Associates, Inc. | Jan. 26, 2021

Join Callahan & Associates and Jane Fontaine, AVP for HR and Training for Digital Federal Credit Union for a discussion about how DCU moved the in-person job fair online, making way for the future of credit union recruitment.

By Aman Johal | Jan. 26, 2021

The financial constraints credit unions faced in 2020 provide insights for how to move forward in the coming year.

By E.C. Harrison | Jan. 25, 2021

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By Marc Rapport | Jan. 25, 2021

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport | Jan. 25, 2021

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Chris Howard | Jan. 25, 2021

It’s time to find ways to support members’ economic recovery.

Credit union, CUSO, and vendor perspectives on the challenge of finding the best data warehouse solution for your credit union.

By Marc Rapport | Jan. 18, 2021

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Erik Payne | Jan. 18, 2021

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.

By E.C. Harrison | Jan. 18, 2021

The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.

By Anson Vuong | Jan. 15, 2021

In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.

By Callahan & Associates, Inc. | Jan. 14, 2021

During this special kick-off webinar Callahan's Jay Johnson, Chief Collaboration Officer, and Jon Jeffreys, President & CEO, will share what key trends and themes they are hearing regarding impact and how your credit union can get involved with this exciting new initiative in 2021.

By Anson Vuong | Jan. 13, 2021

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By PSCU | Jan. 11, 2021

Why PSCU has committed to employee and member financial wellness and how the movement can do the same.

By Symitar | Jan. 11, 2021

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Marc Rapport | Jan. 11, 2021

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Sam Taft | Jan. 11, 2021

Spread analysis deconstructs credit union earnings to gauge the health of an institution and its broader industry.

By Josh McAfee | Jan. 11, 2021

Five ways to turn fiction into fact for the credit union movement in 2021.

By Jason Haley | Jan. 7, 2021

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Symitar | Jan. 4, 2021

Now more than ever, members need you, and integrated technology is central to ensuring you deliver.

By Erik Payne | Jan. 4, 2021

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Marc Rapport | Jan. 4, 2021

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport | Jan. 4, 2021

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Jay Johnson | Jan. 4, 2021

Credit unions proved in 2020 that they are at their best when times are tough.

By Erik Payne | Jan. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Aman Johal | Dec. 28, 2020

Credit unions report a continued influx in shares as members seek the safety of deposit accounts.

By Marc Rapport | Dec. 21, 2020

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Aman Johal | Dec. 21, 2020

Declines in consumer loan demand and a continued pullback from indirect lending programs have resulted in a deceleration of auto loan growth, particularly in new auto loans.

By Callahan & Associates | Dec. 16, 2020

Looking for new solutions? Check out these featured credit union suppliers.

By Sam Taft | Dec. 14, 2020

Deposit growth underpins a 3.4% increase in investment balances for the industry. See what else happened in the investment portfolio.

By Fiserv | Dec. 14, 2020

Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business.

By Erik Payne | Dec. 14, 2020

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Callahan & Associates | Dec. 14, 2020