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Credit Union Strategy & Performace

By Chris Howard | Sept. 28, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Alix Patterson | Sept. 28, 2020

Things have certainly changed since the pandemic, but that doesn’t mean the member experience isn’t just as good — if not better.

By Aman Johal | Sept. 21, 2020

Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.

 

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By Erik Payne | Sept. 21, 2020

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Sam Taft | June 30, 2020

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Aman Johal | June 30, 2020

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal | June 30, 2020

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal | June 30, 2020

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal | June 30, 2020

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By William Hunt | June 30, 2020

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt | June 30, 2020

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt | June 30, 2020

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt | June 30, 2020

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By Sam Taft | June 30, 2020

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Marc Rapport | June 30, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Leigh Anne Terry | June 30, 2020

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Erik Payne | June 30, 2020

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.

By Michael Blackman | June 30, 2020

How did Golden State credit unions perform in the first quarter?

By Michael Blackman | June 30, 2020

Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.

By Erik Payne | June 30, 2020

Have you showered today? Maybe you should.

By Erik Payne | June 30, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | June 30, 2020

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne | June 30, 2020

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 29, 2020

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Jay Johnson | June 22, 2020

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Erik Payne | June 22, 2020

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | April 16, 2020

The industry ended fourth quarter on a high. What comes next is anybody’s guess.

By Marc Rapport | April 16, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | April 16, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | April 16, 2020

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Michael Blackman | April 16, 2020

How did Empire State credit unions perform in the fourth quarter?

By Michael Blackman | April 16, 2020

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.

By Aman Johal | April 16, 2020

2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.

By William Hunt | April 16, 2020

Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.

By William Hunt | April 16, 2020

General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.

By William Hunt | April 16, 2020

Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.

By William Hunt | April 16, 2020

Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.

By Samantha Cristobal | April 16, 2020

Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.

By Samantha Cristobal | April 16, 2020

Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.

By Samantha Cristobal | April 16, 2020

Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.

By Aman Johal | April 16, 2020

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Jay Johnson | April 16, 2020

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne | April 14, 2020

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Marc Rapport | Feb. 17, 2020

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By Marc Rapport | Jan. 20, 2020

The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.

By William Hunt | Dec. 30, 2019

Credit unions continue to prioritize short-term liquidity, apparent in the movement's investment portfolio.

By Aman Johal | Dec. 30, 2019

Third quarter lending performance rebounds from a slow first half of the year.

By Aman Johal | Dec. 30, 2019

Despite mixed signals to end the year, signs do point to a strong economy to begin 2020. What else should credit unions know at third quarter?

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne | Dec. 30, 2019

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne | Dec. 30, 2019

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

By Marc Rapport | Dec. 30, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Jay Johnson | Dec. 30, 2019

The most successful decade in the history of the movement is coming to an end. How can credit unions prepare for what comes next?

By Rebecca Wessler | Dec. 30, 2019

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | Dec. 30, 2019

Can you sniff out these 10 credit union names that will leave you feeling hungry?

By Samantha Cristobal | Dec. 30, 2019

First mortgage origination growth tops 12% as refinancing opportunities fuel activity.

By Michael Blackman | Dec. 30, 2019

Despite slowing consumer demand across the country, auto loans remain big business for credit unions. However, this is a segment worth tracking in the months to come.

By Samantha Cristobal | Dec. 30, 2019

Third quarter deposit performance resulted in slightly eased liquidity pressures.

By Samantha Cristobal | Dec. 30, 2019

Credit unions report improved earnings following 2018 rate cuts. However, increased expenses put downward pressure on margins.

By Aman Johal | Dec. 30, 2019

As employee productivity rises industrywide, so, too, does compensation.

By William Hunt | Dec. 30, 2019

In Arizona, first mortgage balances and share draft penetration hit decade-plus highs.

By Erik Payne | Dec. 26, 2019

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Erik Payne | Sept. 20, 2019

There's a new wave of positions in credit union land that suggest cooperatives are thinking differently about competition and success in today's financial services environment.

By Samantha Cristobal | Sept. 20, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Jay Johnson | Sept. 20, 2019

Credit unions must ensure they are effectively serving current members while positioning themselves for the next iteration of financial services.

By Rebecca Wessler | Sept. 20, 2019

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | Sept. 20, 2019

The industry has 10 credit unions with at least $10 billion in assets at second quarter. How well do you know them?

By Aman Johal | Sept. 20, 2019

Utah credit unions reported robust annual deposit and loan growth.

By Aman Johal | Sept. 20, 2019

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the second quarter.

By Samantha Cristobal | Sept. 20, 2019

Credit union membership grew 3.7% and earnings pushed ROA up 6 basis points year-over-year. What else happened in second quarter?

By Marc Rapport | Sept. 20, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Alix Patterson | Sept. 18, 2019

The mobile-only bank’s marketing gambit provides lessons in how to make lemonade out of lemons.

By Jennifer Davis | Sept. 16, 2019

Small improvements can add up to big value for credit union products and services.

By Samantha Cristobal | June 27, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Erik Payne | June 26, 2019

Think about the power of common bonds while finding these credit unions with similar names.

By Samantha Cristobal | June 25, 2019

Credit union membership grew 4.0% year-over-year and share growth accelerated 65 basis points quarter-over-quarter. What else happened in first quarter?

By Erik Payne | June 24, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Jay Johnson | June 24, 2019

Now’s the time to go beyond financial metrics to measure — and empower — employee, member, and community impact.

By Alexandra Gekas | June 24, 2019

These key do’s and don’ts will help any credit union build a superior member experience program in a snap.

By Sharon Simpson | June 3, 2019

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.

By Erik Payne | June 1, 2019

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Samantha Cristobal | June 1, 2019

Credit unions in Missouri turned out impressive auto loan penetration and overall asset quality.

By Erik Payne | June 1, 2019

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

Feature
A New Normal

By Erik Payne | June 1, 2019

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

By Erik Payne | June 1, 2019

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Marc Rapport | June 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Samantha Cristobal | June 1, 2019

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the first quarter.

By Rebecca Wessler | June 1, 2019

Callahan’s associates offer their take on the best books for credit union leaders.

By Chris Howard | May 14, 2019

Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.

By Jay Johnson | April 8, 2019

For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.

By Aman Johal | April 8, 2019

Membership at U.S. credit unions increased 4.4% year-over-year and the average member relationship increased $542 in 2018. What else happened in the fourth quarter?

By Erik Payne | April 1, 2019

Think about the power of common bonds while finding these credit unions with similar names.

By Aman Johal | April 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.

By Erik Payne | April 1, 2019

Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.

By Erik Payne | April 1, 2019

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

Feature
The Road Ahead

By Rebecca Wessler | April 1, 2019

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Marc Rapport | April 1, 2019

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.

By Marc Rapport | April 1, 2019

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport | April 1, 2019

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne | April 1, 2019

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Rebecca Wessler | April 1, 2019

Callahan’s associates offer their take on the best books for credit union leaders.

By Marc Rapport | April 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Samantha Cristobal | April 1, 2019

Florida credit unions reported year-over-year growth in deposits and loans in addition to reporting the highest share draft penetration of any state in the nation.

By Samantha Cristobal | April 1, 2019

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Katy Slater | Feb. 25, 2019

Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.

By Alix Patterson | Feb. 19, 2019

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Aman Johal | Jan. 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Sharon Simpson | Jan. 1, 2019

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Marc Rapport | Jan. 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Jan. 1, 2019

Lost momentum is hard to get back, and the loss of forward momentum in the U.S. economy has become entrenched.

By Maya Neuman | Jan. 1, 2019

Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state strengthened as credit unions reported growth in both average share and loan balances.

By Jay Johnson | Jan. 1, 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.

Blog
Wipeout!

By Erik Payne | Jan. 1, 2019

Dream of summer while finding these travel-themed credit union names.

By Aman Johal | Jan. 1, 2019

Membership growth increased 35 basis points year-over-year to 4.4%, and the average member relationship expanded 3.0% year-over-year. What else happened in the third quarter?

By Aman Johal | Dec. 11, 2018

First mortgage balances at credit unions were up 9.9% as of Sept. 30, 2018.

By Alix Patterson | Oct. 30, 2018

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.

By Sam Taft | Oct. 22, 2018

The total number of credit unions dropped by 50 in the second quarter, and membership expanded 4.3%, the equivalent of 4.7 million new members. What else happened in the second quarter?

By Jay Johnson | Oct. 15, 2018

Taking time throughout the year to discuss the credit union’s strategic direction will help leaders address changes to the landscape as they occur.

By Erik Payne | Oct. 12, 2018

Unscramble the names of these 12 credit unions whose names go ’round and ’round and ’round.

By Sam Taft | Oct. 1, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By Marc Rapport | Oct. 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union doubles down on loyalty and forges its own path in service of its Southern Oregon market.

By Sharon Simpson | Oct. 1, 2018

The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.

By Marc Rapport | Oct. 1, 2018

A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Samantha Cristobal | Oct. 1, 2018

Total auto balances were on the rise as annual growth hit 10.6% in the second quarter of 2018.

By Maya Neuman | Oct. 1, 2018

The credit union loan portfolio surpassed $1.0 trillion in the second quarter of 2018. Dig deep into this piece of the balance sheet.

By Samantha Cristobal | Oct. 1, 2018

Deposit balances were on the rise as annual growth hit 5.4% in the second quarter of 2018.

By Erik Payne | Oct. 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Oct. 1, 2018

Industry leaders don’t need a crystal ball to see the future. It’s written in auto, jobs, and housing.

By Aman Johal | Oct. 1, 2018

As the industry looks for ways to accelerate deposits, it appears Iowa credit unions are ahead of the curve with higher than average share growth.

By Jay Johnson | Aug. 27, 2018

Credit unions can’t predict the future, but they can prepare for it by thinking about how to respond to change.

By Katy Slater | Aug. 21, 2018

A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.

By Alexandra Gekas | Aug. 13, 2018

Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.

By Samantha Cristobal | July 9, 2018

Despite numbering only 19, credit unions in Vermont turned out an impressive performance.

By Jay Johnson | July 2, 2018

To meet consumer expectations in the digital space, credit unions must think differently about their entire operation, not just technology platforms.

By Erik Payne | July 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | July 1, 2018

Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.

By Sharon Simpson | July 1, 2018

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.

By Erik Payne | July 1, 2018

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

By Erik Payne | July 1, 2018

How Jeanne D’Arc makes a difference to those it serves.

By Erik Payne | July 1, 2018

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Dwight Johnston | July 1, 2018

Look at the shape of the yield curve within the context of other factors in the economy and not as a stand-alone predictor of recession.

By Marc Rapport | July 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | July 1, 2018

Financial industry presentations are full of well-worn words. But don’t get bored, get busy. Take these cards to your next conference and make a game of tracking today’s buzziest words and phrases.

By Ian Melhorn | July 1, 2018

Credit unions added 4.7 million net new members in the past 12 months, and the NCUA’s equity distribution helped push ROA to 0.90%. What else happened in the first quarter?

By Alix Patterson | May 21, 2018

Credit union title changes demonstrate the movement's stance on member service.

By Callahan & Associates, Inc. | May 2, 2018

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

By Ian Melhorn | April 30, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.

By Jon Jeffreys | April 16, 2018

Re-usable booster rockets deliver a powerful lesson about sustainability and strategic thought in the credit union space.

By Liz Furman | April 1, 2018

At year-end 2016, see which credit unions lead the way in six key cooperative metrics.

By Marc Rapport | March 28, 2018

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Katy Slater | March 19, 2018

Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.

By Jay Johnson | March 1, 2018

How credit unions define their mission, and the actions they take to deliver on it, creates member value as well as a distinct competitive advantage for the movement.

By Sharon Simpson | March 1, 2018

This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.

By Samantha Cristobal | March 1, 2018

Both the average share balance and average share accounts per member for New York credit unions was higher than national averages.

By Marc Rapport | March 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | March 1, 2018

Whether inflation swells or holds steady in the coming year relies on two variables.

By Samantha Cristobal | March 1, 2018

Get the garden party started by finding these spring-y credit union names.

By Marc Rapport | March 1, 2018

The company's new Retail and Services Solution provides end-to-end lending and account opening across multiple channels through a single back-end.

By Marc Rapport | March 1, 2018

The Texas app developer’s out-of-the-box format offers a banking experience driven by the member experience.

By Sam Taft | Feb. 5, 2018

Growth percentiles in major lending categories highlight opportunity and success in the credit union loan portfolio.

By Samantha Cristobal | Jan. 31, 2018

Aggregate credit card balances outstanding at credit unions reached a record high at third quarter 2017.

By Sharon Simpson | Dec. 18, 2017

The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.

By Liz Furman | Dec. 18, 2017

These ratios help credit unions deliver excellent member value while also maintaining productive and efficient operations. Operational strategy impacts productivity and efficiency metrics. It’s important for credit unions to strike the right balance for their strategy while bearing in mind national averages.

By Ian Melhorn | Dec. 1, 2017

Credit unions across the nation have helped drive their local economies by increasing their investments in small business.

By Dwight Johnston | Dec. 1, 2017

A change in the funds rate and 10-year note would bring the yield curve back into the realm of normal after years of being out of bounds.

By Marc Rapport | Dec. 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | Dec. 1, 2017

New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.

By Maya Neuman | Dec. 1, 2017

Credit unions netted $24.2 billion in loans over the course of the third quarter.

By Liz Furman | Dec. 1, 2017

Quarter-over-quarter, credit union investments shrank 3.0% as credit unions diverted assets from the investment portfolio to the loan portfolio.

By Sam Taft | Dec. 1, 2017

Increases to the benchmark interest rate by the Fed have yet to significantly impact earnings at credit unions.

By Aman Johal | Dec. 1, 2017

At third quarter 2017, share growth was nearly 2 percentage points slower than last year's rate.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Ian Melhorn | Dec. 1, 2017

Credit unions have now posted 17 consecutive quarters of double-digit auto loan growth.

By Aman Johal | Dec. 1, 2017

Credit unions reported positive year-over-year balance sheet growth for all first mortgage lending products in the third quarter of 2017.

By Maya Neuman | Dec. 1, 2017

As rosters at credit unions grow, it is important credit unions ensure members are fully using all their cooperatives have to offer.

By Erik Payne | Dec. 1, 2017

When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.

By Jay Johnson | Dec. 1, 2017

What solutions could the future hold if the movement's institutions leveraged their community connections to further the well-being of all involved?

By Ian Melhorn | Dec. 1, 2017

California credit unions outperformed national averages on both sides of the balance sheet. Average loan balance, average share balance, and average member relationship were all higher than the national averages.

By Jon Jeffreys | Dec. 1, 2017

Perception is a powerful reality in a world of commoditized financial service offerings.

By Liz Furman | Dec. 1, 2017

To say goodbye to this quarter’s Strategy & Performance, find the 14 credit unions whose names are reminiscent of Europe.

By Liz Furman | Sept. 1, 2017

The following ideas are sure to increase employee engagement and satisfaction at any credit union.

By Greg Gonsalves | Sept. 1, 2017

Total operating revenue has increased 8.8% over the first six months of 2016. This continued the recent trend of accelerating revenue growth for credit unions.

By Greg Gonsalves | Sept. 1, 2017

At second quarter, annual credit card balance growth has hit its highest rate in the past 11 quarters.

By Ian Melhorn | Sept. 1, 2017

Strong loan production across all product segments underpins the industry’s lending momentum.

By Ian Melhorn | Sept. 1, 2017

From a macro perspective, the auto industry is facing a headwind. On a positive note, credit union auto lending performance remains strong; the rate of growth, however, is a mixed bag.

By Aman Johal | Sept. 1, 2017

See by how much the industry's mortgage portfolio grew in the second quarter.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Greg Gonsalves | Sept. 1, 2017

Strong share growth at U.S. credit unions continued into the second quarter of 2017.

By Greg Gonsalves | Sept. 1, 2017

See why member business loans are one of the fastest growing loan segments in the credit union loan portfolio.

By Maya Neuman | Sept. 1, 2017

In the past year alone, U.S. credit unions have attracted more than 4.5 million net new members.

By Liz Furman | Sept. 1, 2017

Investment growth at credit unions has been positive for four out of the past six quarters.

By Erik Payne | Sept. 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Sept. 1, 2017

With housing trends skewing national in scope, concerns arise that a bubble could blow up.

By Liz Furman | Sept. 1, 2017

Hawaiian credit unions are performing well in mortgage, auto loans, and regular savings products; however, financial cooperatives in the Aloha State have an opportunity to increase members relationships further via loans and long-term saving products.

By Jay Johnson | Sept. 1, 2017

Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.

By Alix Patterson | Sept. 1, 2017

It's no longer IF, but WHEN. Autonomous cars are coming. Are credit unions ready to respond?

By Erik Payne | Sept. 1, 2017

Find the 10 school employees credit unions hidden in this crossword puzzle.

By Jay Johnson | July 3, 2017

The success of both the credit union and the member should increase as their relationship deepens over time.

By Dwight Johnston | July 1, 2017

Shorter-term rates have moved higher, but the bumps in the overnight rate have had little impact past the two-year note.

By Maya Neuman | July 1, 2017

Auto loans, the second-largest component of the credit union loan portfolio, expanded 13.8% over the past 12 months.

By Liz Furman | July 1, 2017

Total revenue reached $15.5 billion in the first quarter of 2017. That’s up 8.1% year-over-year from the $14.3 billion credit unions posted in the first quarter of 2016.

By Aman Johal | July 1, 2017

Credit card lending is on the rise at the nation's credit unions.

By Ian Melhorn | July 1, 2017

Credit unions that participate in member business lending, a full 35.9% of the industry, posted 15.2% year-over-year growth, and total MBL balances hit a record high of $62.7 billion as of March 31, 2017.

By Ian Melhorn | July 1, 2017

First quarter 2017 marked the 11th consecutive quarter that credit unions have posted double-digit lending growth.

By Greg Gonsalves | July 1, 2017

CUSOs help credit unions provide key services to members.

By Greg Gonsalves | July 1, 2017

In the past five years, not only the types of mortgage originations but also the average size of first mortgages have changed.

By Greg Gonsalves | July 1, 2017

Credit union membership was 109.4 million as of March 31, 2017. That’s nearly 4.4 million more members than 12 months ago.

By Aman Johal | July 1, 2017

For the 10th consecutive quarter, credit unions increased share balances. Share balances increased a record-breaking 8.4% and neared $1.2 trillion in the first quarter of 2017.

By Liz Furman | July 1, 2017

With rising Federal Reserve rates and increased consumer confidence, the credit union industry posted positive year-over-year investment growth in the first quarter for the first time since 2013.

By Erik Payne | July 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Ian Melhorn | July 1, 2017

There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho credit unions post the third-best performance among all 50 states for member, asset, loan, and share growth.

By Chris Howard | July 1, 2017

Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.

By Liz Furman | July 1, 2017

Grab a towel and relax by the water with this credit union crossword puzzle.

By Sam Taft | May 8, 2017

Credit unions lent $461.2 billion throughout 2016, surpassing 2015 totals by 12.3%. See how top, middle, and lagging performers differed.

By Sharon Simpson | April 24, 2017

The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.

By Marc Rapport | April 24, 2017

A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.

By Rebecca Wessler | April 19, 2017

Credit Union Strategy & Performance gets a facelift for 2017 and pushes a model for sharing credit union best practices to the next level.

By Ian Melhorn | April 10, 2017

ROA increased 2 basis points for credit unions nationally, but where do the high and low performers fall?

By Callahan & Associates | April 10, 2017

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.

By Liz Furman | April 1, 2017

Mergers are on the rise, but smaller credit union still continue to play an important role in the industry.

By Erik Payne | March 31, 2017

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Erik Payne | March 31, 2017

Feedback from Callahan’s annual Executive Outlook Survey highlights industry goals for 2017.

By Jon Jeffreys | March 31, 2017

Credit unions appear to be taking divergent paths, but will mission trump “bank lite” as the year unfolds?

By Rebecca Wessler | March 31, 2017

Impressive financials, member service, and innovative strategies — there’s a lot to celebrate in the credit union movement.

By Erik Payne | March 31, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | March 31, 2017

Growth in consumer credit has sparked concern about credit quality. How will credit unions know when it’s really time to worry?

By Greg Gonsalves | March 31, 2017

Wyoming credit unions are all about growth. These credit unions have posted some of the strongest growth rates of any state in the nation, and it appears more and more Wyomingites are selecting credit unions to be their primary financial institutions.

By Jay Johnson | March 31, 2017

When employees prioritize what is best for the member, they demonstrate the cooperative difference.

By Leigh Anne Terry | March 31, 2017

All good things must end. That doesn't mean they'll be forgotten. Find 22 credit unions that, whether by merger, attrition, or mysterious circumstances, turned off the lights in 2016.

By | Feb. 20, 2017

Which states rank top in the nation for credit union auto loan originations?

By Callahan & Associates | Dec. 1, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Liz Furman | Dec. 1, 2016

More options might seem like a good idea, but streamlined offerings also benefit both credit unions and their members.

By Callahan & Associates | Dec. 1, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the third quarter of 2016.

By E.C. Harrison | Dec. 1, 2016

What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.

By Rebecca Wessler | Dec. 1, 2016

The year of the monkey is in the books. Say hello to the year of the rooster.

By Dwight Johnston | Dec. 1, 2016

What would “normal” rates look like in the coming year, and what events might prevent rates from getting there?

By Michelle Parker | Dec. 1, 2016

Besting national averages across various penetration and efficiency rates, financial cooperatives in the Keystone State are efficiently serving members and expanding books of business with their current staffing models.

By Jay Johnson | Dec. 1, 2016

With a more favorable environment, credit unions are poised to make an even greater impact in the coming year.

By Liz Furman | Dec. 1, 2016

13 words and phrases that will help you fit right in with the millennial generation. Plus, a word search of credit union whose names call to mind these phrases.

By Callahan & Associates | Nov. 28, 2016

Core deposits have accounted for the bulk of share growth in 2016. Learn about past performance while waiting for third quarter numbers.

By Callahan & Associates | Nov. 21, 2016

Total revenue for all credit unions topped $29 billion in the second half of 2016. Learn what happened with interest income, non-interest income, and ROA.

By Sam Taft | Nov. 7, 2016

Check out how the credit union loan portfolio fared in the first six months of 2016.

By Callahan & Associates | Oct. 31, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the second quarter of 2016.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By E.C. Harrison | Oct. 18, 2016

The CEO of Community Credit Union offers her view on adaptability, tough conversations, and industry needs.

By Rebecca Wessler | Oct. 18, 2016

This quarter, Credit Union Strategy & Performance is all about showing off successes and looking forward to the future.

By Callahan & Associates | Oct. 18, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Oct. 18, 2016

What do jobs, houses, and autos say about the road ahead for credit unions?

By Leigh Anne Terry | Oct. 18, 2016

Unscramble them and match the numbered boxes to unlock the key word that describes this quarter’s theme.

By Stephanie Clark | Aug. 29, 2016

Penetration metrics are up across all major product types, with share draft penetration topping 50%.

By Liz Furman | Aug. 22, 2016

Loans surpassed $800 billon in the first three months of the year. Here’s how to make sure the industry's growing portfolio stays strong.

By Sam Taft | Aug. 22, 2016

Growth percentiles in major lending categories highlight opportunity and success in the credit union loan portfolio.

By E.C. Harrison | July 4, 2016

The senior human resources manager at Credit Union 1 in Alaska shares tips to work with an office full of millennials as well as a veteran perspective on hiring and firing.

By Callahan & Associates | July 4, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the first quarter of 2016.

By Marc Rapport | July 4, 2016

New employer group strategies and a focus on financial wellness have helped KCT get back to basics and sparked a sharp recovery at the suburban Chicago credit union.

By Rebecca Wessler | July 4, 2016

There's a lot of uncertainty in the financial markets, but in credit union land, members are learning cooperative roots run deep.

By Callahan & Associates | July 4, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | July 4, 2016

How three possible rate paths could throw a curveball during the 2017 budgeting process.

By Stephanie Clark | July 4, 2016

Tips to build a board report, measure goals, identify desirable new branch locations, and study a credit union’s position in the mortgage marketplace.

By Michelle Parker | July 4, 2016

Utah credit unions set new records in loan originations, members, shares, loans, and much more in the first quarter of 2016. More members than ever are choosing Utah credit unions as their financial institution of choice, which is driving up penetration metrics and average member relationships across the state.

By Jay Johnson | July 4, 2016

Credit unions’ overarching focus on creating and delivering value to members provides a solid foundation for steady performance while markets whipsaw in the face of uncertainties.

By Erik Payne | July 4, 2016

L’Oréal, Chick-fil-A, Wal-Mart, and McDonald’s all offer best practices to help credit unions tell their story.

By Leigh Anne Terry | July 4, 2016

Take a breather from your summer reading list and try to find these entertaining credit unions.

By Stephanie Clark | June 6, 2016

More than 19 million members hold an auto loan originated by a credit union. What does that mean for the industry’s auto loan portfolio?

By Chip Filson | May 17, 2016

Three critical questions about the corporate resolution plan to be addressed at this Thursday's board meeting.

By Stephanie Clark | May 9, 2016

Credit union lending reached a record high of $796.5 billion in 2015 as cooperatives posted year-over-year growth in every major loan category.

By Marc Rapport | April 30, 2016

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Erik Payne | April 30, 2016

How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.

By Callahan & Associates | April 30, 2016

A break down of the industry’s financial performance and impact in fourth quarter 2015.

By Jon Jeffreys | April 30, 2016

Credit unions have the opportunity to build on historic growth by helping members achieve fiscal fitness, one family at a time.

By Callahan & Associates | April 30, 2016

Which credit unions topped the charts in returning value to members?

By Jay Johnson | April 30, 2016

Credit unions are operating from a position of strength; now, credit union leaders want to leverage that strength to have a greater impact on their members and communities in the area of financial health.

By Callahan & Associates | April 30, 2016

Which credit unions posted the largest growth in loan and share balances per member?

By Callahan & Associates | April 30, 2016

Which credit unions are investing dollars in and loaning money to credit union service organizations?

By Callahan & Associates | April 30, 2016

Which credit unions are members choosing to make their primary financial institution?

By Callahan & Associates | April 30, 2016

There are 20 credit unions that boast an auto loan penetration rate of more than 50%. Who are they?

By Callahan & Associates | April 30, 2016

Which credit unions lead the nation in 12-month first mortgage origination growth?

By Marc Rapport | April 30, 2016

What do credit union executives hope to accomplish in the coming year? Feedback from the 2016 Executive Outlook Survey shines a light on a few things.

By Rebecca Wessler | April 30, 2016

Credit Union Strategy & Performance is in new, but familiar, hands.

By Callahan & Associates | April 30, 2016

Real comments from online review sites can help credit unions fortify morale on the frontline, find a middle ground between vocal members and the silent majority, and learn how to loan for a lifetime.

By Callahan & Associates | April 30, 2016

Virginia credit unions set records in loan originations, members, shares, loans, and much more in 2015. More members than ever are choosing Virginia credit unions as their financial institution of choice, driving up penetration metrics and average member relationships across the state.

By Rebecca Wessler | April 30, 2016

Credit unions are a financial services option different by design. So why not show members what they are a part of right from the get-go?

By Leigh Anne Terry | April 30, 2016

Find your favorite weather and nature references in the names of credit unions location from the scorching Southwest to the frigid North.

By Dwight Johnston | April 28, 2016

As peak season for home sales approaches, the outlook for mortgage lending remains positive.

By Sam Taft | April 1, 2016

At year-end 2015, see which credit unions lead the way in six key cooperative metrics.

By Callahan & Associates | March 21, 2016

How do credit unions in Alabama stack up against the nation?

By Sam Taft | Feb. 15, 2016

How much money did credit unions lend in 2015? How much loan interest did credit unions return to members? How many institutions offered financial education? All that and more in this year's report.

By Dwight Johnston | Jan. 21, 2016

Expect economic hurdles and high jumps in 2016.

By E.C. Harrison | Jan. 20, 2016

Wendy Bryant-Beswick, chief marketing officer at Generations Federal Credit Union, talks about digital transitions, max-value mediums, and why marketers deserve a dedicated seat at the strategy table.

By Erik Payne | Jan. 20, 2016

Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.

By Erik Payne | Jan. 20, 2016

Taking inspiration from popular culture and performance excellence training, this Alabama credit union has put together a living strategic plan for the next decade.

By Erik Payne | Jan. 20, 2016

Listerhill Credit Union sees opportunity for loan and membership growth in Tennessee. But expanding from its single, merger-acquired location to a broader, contiguous footprint is a difficult play.

By Leigh Anne Terry | Jan. 20, 2016

Actions in and out of the office now spread faster and farther than ever before. Here’s how to make sure the court of public opinion rules in your favor.

By Leigh Anne Terry | Jan. 20, 2016

Membership has its privileges.

By Marc Rapport | Jan. 18, 2016

As USAlliance works to increase traffic to its remote channels, it recognizes the branch is still the No. 1 place to deepen relationships and cross-sell.

By Callahan & Associates | Jan. 14, 2016

Real comments from online review sites can help credit unions discover competitive differences, build a culture worthy of cool titles, and avoid the costly mistake of feeing without feeling.

By Aaron Pugh | Jan. 14, 2016

Callahan’s Credit Union Strategy & Performance has grown and evolved alongside the cooperative institutions and industry it profiles. Now, more exciting changes await in 2016.

By Erik Payne | Jan. 4, 2016

In this Q&A, the CEO of Listerhill Credit Union discusses how the Alabama institution searches for relevancy, speaks to Gen Z, and captures business at the point of purchase.

By Sharon Simpson | Jan. 4, 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.

By Jay Johnson | Jan. 4, 2016

Now’s the time to double down on the credit union difference and spread financial wealth and wellness.

By Chris Howard | Jan. 4, 2016

Cyber risk touches every part of a credit union, so CEOs and other members of the C-suite must prepare for real-time, hands-on management of such events.

By Jon Jeffreys | Jan. 4, 2016

Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.

By Chris Howard | Jan. 4, 2016

If credit unions can embrace the idea of Collaboration 3.0, they can become the disruptors rather than the disrupted.

By Jay Johnson | Dec. 31, 2015

Good cooperative leaders aren’t just thinking about their financial performance in the next quarter or even the next 40 beyond that. Rather, they are expanding their focus to embrace external opportunities and new supporting roles within the community.

By Callahan & Associates | Dec. 31, 2015

A break down of the industry’s financial performance and impact in third quarter 2015.

By E.C. Harrison | Nov. 11, 2015

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

By Sharon Simpson | Oct. 28, 2015

Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.

By Sharon Simpson | Oct. 26, 2015

Altra Credit Union’s specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by five years.

By Stephanie Clark | Oct. 26, 2015

Members expect more options for technology and convenience than ever before. The power of mobile not only provides that for members but also helps credit unions reduce costs.

By E.C. Harrison | Sept. 17, 2015

Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.

By Ted Goldwyn | Sept. 14, 2015

Navy Federal offers the newest solutions in mobile wallets and shares how smaller credit unions can, too.

By Aaron Pugh | Aug. 1, 2015

Why opportunities that scare you the most are the very ones you can’t afford to pass up.

By Marc Rapport | Aug. 1, 2015

Two Mazuma leaders reflect on the renovation of the credit union’s retail delivery network and brand strategy.

By Marc Rapport | Aug. 1, 2015

How better portfolio tracking, a grounded MBL roster, and support from a broad line of CUSOs are helping Mazuma make a mark in the Kansas City area.

By Marc Rapport | Aug. 1, 2015

Mazuma knows that happy employees create a happy membership, not the other way around.

By Leigh Anne Terry | Aug. 1, 2015

A competitive barbecue team offers tips on how to work as a group, build your brand, and smoke the competition.

By Callahan & Associates | Aug. 1, 2015

How do credit unions in Kansas stack up against the nation?

By Erik Payne | Aug. 1, 2015

SECU shares how it prepared its 1,800 certified mortgage loan originators for changes resulting from the new loan disclosure rules.

By Erik Payne | Aug. 1, 2015

Ent FCU shares how it nails down the right communicative approaches for its members, its partners, and the larger marketplace.

By Erik Payne | Aug. 1, 2015

How two credit unions developed successful niche mortgage products to satisfy the needs of their memberships.

By Erik Payne | Aug. 1, 2015

A self-built program at Silver State Schools gives homebuyers a break and provides realtors another avenue to source clients.

By Leigh Anne Terry | Aug. 1, 2015

Crowdfund Or Crowdfraud?

By Callahan & Associates | Aug. 1, 2015

Real comments from online review sites can help credit unions adjust their fee strategies for those who give back in other ways, identify traits that make for effective employee trainers, and rethink the required ingredients in their so-called secret sauce.

By Aaron Pugh | July 28, 2015

What do screen doors, Uncle Sam, and David Fincher all have to do with credit unions?

By Rebecca Wessler | July 1, 2015

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.

By Aaron Pugh | July 1, 2015

Greater Nevada Credit Union shows the future of the American West is still defined by a pioneering spirit.

By Aaron Pugh | July 1, 2015

Greater Nevada shares seven changes it has made over the past decade that have helped it succeed, no matter how the dice roll.

By Leigh Anne Terry | July 1, 2015

Stuck in a cooperative business rut? Let these stories from the silver screen relight your imagination.

By Callahan & Associates | July 1, 2015

Greater Nevada Credit Union shares its business blueprint for creating holistic relationships with a spectrum of partners.

By Aaron Pugh | July 1, 2015

The key to Greater Nevada’s success starts within its own walls, but it doesn’t end there.

By Jay Johnson | July 1, 2015

Good decision-making and a focus on the fundamentals has helped cooperatives shape their local economies.

By Erik Payne | July 1, 2015

Real comments from online review sites can help credit unions better tout their cooperative advantages, diffuse technology tensions, and decide when to send bad eggs packing.

By Aaron Pugh | July 1, 2015

According to Psychology Today, there are few words more dangerous to progress than “Yes, but…”

By Marc Rapport | June 29, 2015

Apple Watch is just the beginning for mobile-oriented, blue-sky thinkers in the credit union space.

By Marc Rapport | June 29, 2015

An abundance of devices, each with their own respective compliance unknowns, has muddied the waters for many financial institutions. Here’s how to get clarity.

By Marc Rapport | June 29, 2015

America First had a captive audience for its new all-in-one mobile lending app, even before telling anyone it was there.

By Marc Rapport | June 29, 2015

Three tech-savvy institutions share how they miniaturized important portions of their business models to maximize the value of mobile.

By Callahan & Associates | June 29, 2015

A break down of the industry’s financial performance and impact in 1Q 2015.

By Aaron Pugh | May 8, 2015

What do dogs, iTunes, and road trips have to do with credit unions? More than you might think.

By Rebecca Wessler | April 25, 2015

Wayne Hood, senior vice president and chief legal officer at ORNL Federal Credit Union, reflects on his leadership style, sources of inspiration, and the potential for some mutually beneficial alliances with banks.

By Aaron Pugh | April 25, 2015

In order to avoid another “bogus” adventure, credit unions must remember the immortal worlds of two 80’s airheads.

By Chris Howard | April 23, 2015

Legal battle and years of uncertainty could follow a final rule like this.

By Aaron Pugh | April 20, 2015

BECU knows what goes around comes around. That’s why it’s emphasizing good planning over good fortune, strategy over scale, and the needs of the many over the demands of a few.

By Aaron Pugh | April 20, 2015

These tactical approaches to products, channels, vendor management, employee engagement, and compliance keep BECU moving forward year after year.

By Aaron Pugh | April 20, 2015

CEO Benson Porter and board member Porsche Everson discuss how BECU attracts and keeps cooperative governance talent.

By Callahan & Associates | April 19, 2015

How do credit unions in Washington stack up against the nation?

By Erik Payne | April 19, 2015

Real comments from online review sites can help credit unions address dead zones in their application approval process, reduce the burden in employee reporting, and serve members whose schedules and preferences conflict with the institution’s service delivery strategy.

By Callahan & Associates | April 15, 2015

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges.

By Erik Payne | April 15, 2015

A visual breakdown of the credit union industry’s mindset for the year ahead.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

Feature
Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

Feature
Anatomy Of BECU

By Aaron Pugh | April 14, 2015

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Callahan & Associates | April 13, 2015

An industry-themed board game puts players in the driver's seat of a brand-new credit union.

By Aaron Pugh | April 13, 2015

With more than 7 million potential members to reach and nearly 887,000 current members to stay connected to, BECU isn’t just building a brand, it’s building a beacon.

By Callahan & Associates | April 7, 2015

A break down of the industry’s financial performance and impact in 4Q 2014.

By Jay Johnson | April 6, 2015

Credit unions owe their outstanding annual performance not just to economic fortune but also their desire for shared benefit.

By Marc Rapport | March 16, 2015

A Texas credit union uses its prepaid debit card to provide lower-income members with access to affordable, multi-channel service.

By Marc Rapport | March 16, 2015

A first adopter and two other leaders explain the best ways to deploy security-laden chip cards as the liability shift nears.

By Marc Rapport | March 16, 2015

How Preferred Credit Union used a one-two punch of high-tech segmenting and low-tech mailing to double its debit ROI.

By Timothy Kolk | Feb. 2, 2015

Credit card programs need constant attention to remain engaging and competitive.

By Aaron Pugh | Jan. 30, 2015

What are the most important lessons the Callahan staff learned while producing the third quarter issue of Credit Union Strategy & Performance? Read on to find out.

By Drew Grossman | Jan. 22, 2015

Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial institution.

By Jay Johnson | Jan. 22, 2015

A stronger economy, more reserved regulatory environment, and ever-growing public awareness are all good signs for credit union members and the nation in 2015.

By Callahan & Associates | Jan. 22, 2015

Virginia credit unions have many positive trends working for them as they head into 2015, including excellent loan and membership growth.

By Drew Grossman | Jan. 22, 2015

How a growing credit union is increasing community awareness and ramping up relevance through responsive, daily marketing.

By Callahan & Associates | Jan. 22, 2015

A break down of the industry’s financial performance and impact in 3Q 2014.

By Aaron Pugh | Jan. 22, 2015

Don’t bemoan a streak of bad luck: harness it. Fate dealt these fledgling businesses a bad hand, but their mentalities carried them through to ultimate success.

By Leigh Anne Terry | Jan. 22, 2015

No need to worry — there will be no televised tournaments, no flaming dresses, and no revolutions. Instead, take pencil to paper to find some of the tastier brand names in the credit union community. Be sure to check online for the solution and may the odds be ever in your favor!

By Aaron Pugh | Jan. 22, 2015

Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.

By Aaron Pugh | Jan. 22, 2015

Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.

By Leigh Anne Terry | Jan. 22, 2015

How to reinvent your business model without losing your identity.

By Drew Grossman | Jan. 22, 2015

Member One aims to triple its assets within a decade. But to achieve that goal, it needs a team that can balance risk and reward across the organization.

By Erik Payne | Jan. 22, 2015

A look at the employee culture at Member One, where staffers work hard, play hard, and have a variety of activities in between.

By Aaron Pugh | Jan. 19, 2015

ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.

By Erik Payne | Jan. 12, 2015

BCU breaks down the strategy it used to increase shares 9.8%.

By Aaron Pugh | Jan. 12, 2015

Whether the goal is growth or control, high-yield offerings can shape saving behaviors that benefit the member and the credit union.

By Aaron Pugh | Jan. 5, 2015

Don’t just be a commenter in the game of life, be an active player.

By Callahan & Associates | Jan. 5, 2015

Real comments from online review sites can help credit unions refine their employee development, defuse member conflicts, and understand how to become more than a business.

By Callahan & Associates | Dec. 16, 2014

As of midyear 2014, Texas credit unions were outperforming peers in four major areas.

Partner Perspective
When It’s Time For A Change

By Ted Bilke at Symitar | Dec. 1, 2014

Core conversions aren’t cheap or easy, but sometimes they're necessary. Here's how to make the decision in a way that will serve your credit union for years to come.

By Fiserv | Dec. 1, 2014

Apple Pay’s impact on the market, what credit unions should consider when setting a mobile payments strategy, and benefits of an app-based mobile solutions with strong core systems integration.

By Catherine Siskos | Nov. 20, 2014

Purdue Federal’s new rewards program has brought with it an unexpected windfall in deposits.

By Rebecca Wessler | Oct. 13, 2014

Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.

By Julie Renderos | Oct. 13, 2014

Why Suncoast Credit Union took on a low-income designation and how it plans to tap the benefits that designation provides.

By Rebecca Wessler | Oct. 13, 2014

Lending in South Texas might be riskier than some institutions’ appetites allow, but NavyArmy enjoys a little spice in its portfolio.

By Aaron Pugh | Oct. 13, 2014

Incubators and other like-minded organizations help credit unions connect with entrepreneurs and new business.

By Rebecca Wessler | Oct. 13, 2014

How the right mix of staffing, incentives, and process improvements at NavyArmy buoy this seaside institution’s bottom line.

By Aaron Pugh | Oct. 13, 2014

Cultivating tomorrow’s MBL success starts with serving a wider spectrum of borrower demographics and business needs today.

By Callahan & Associates | Oct. 13, 2014

A break down of the industry’s financial performance and impact in 2Q 2014.

By Erik Payne | Oct. 13, 2014

Like in the classic Atari game, a solid offense is the best way to defend against outside companies coming between you and your members. The business models of these popular companies compete with credit unions, so know what makes them appealing to users and how to replicate or enhance those experiences in your own offerings.

By Rebecca Wessler | Oct. 13, 2014

Lessons learned during an expansion into Texas’ Rio Grande Valley have informed policies and practices throughout the NavyArmy footprint.

By Leigh Anne Terry | Oct. 13, 2014

Shaking hands, trading business cards, and making professional connections through LinkedIn: It’s all part of a day’s work. To test who as well as what you know, we’ve provided a listing of the top 40 credit unions by asset size as of midyear 2014. To complete the crossword puzzle, you must provide the last name of the CEO for each institution.

By Aaron Pugh | Oct. 13, 2014

Self-Help’s independent loan fund allows it to meet the needs of underserved borrowers without creating undue risk.

By Erik Payne | Oct. 13, 2014

Next-generation strategies for organization, accessibility, and content can transform an aging channel into a vibrant one.

By Erik Payne | Oct. 13, 2014

The annual Technology Priorities Survey from Callahan & Associates reveals how cooperatives are building better digital interactions with their membership, one click and tap at a time.

By Aaron Pugh | Oct. 13, 2014

Veridian Credit Union shares four rules for venture capital investment.

By Leigh Anne Terry | Oct. 13, 2014

Our parents might have taught us not to judge others by their appearances, but an institution’s dress code has far-reaching effects on the institution’s success.

By Erik Payne | Oct. 13, 2014

How credit unions are using payments, loan applications, and location-based offers to build a big user experience in a small delivery channel.

By Aaron Pugh | Oct. 13, 2014

Credit unions can be a source of inspiration as well as financial services.

By Callahan & Associates | Oct. 6, 2014

Callahan’s leadership team weighs in on what’s happening around the industry.

By Callahan & Associates | Oct. 6, 2014

Comments from online review sites help credit unions refine their benefits strategy, enhance their operational policies, and create an outstanding service culture.

By Jay Johnson | Sept. 24, 2014

New milestones remind the industry where it's been, but that all pales in comparison to where credit unions are going.

By Aaron Pugh | Aug. 15, 2014

Comments from online review sites can help credit unions refine their culture, technology, and operations.

By Leigh Anne Terry | Aug. 11, 2014

Mobility. Convenience. Exclusivity. By drilling down on these shopping concepts, entrepreneurs and new business leaders are reaching out to the public in ways that traditional retailers cannot.

By Callahan & Associates | July 16, 2014

Maryland credit unions have achieved solid results through the beginning of the year.

By Dwight Johnston | July 16, 2014

It’s a constant struggle to separate illusion from future vision, but here are three likely paths that the evolving rate situation may take in the year ahead.

By Joan Opp | July 16, 2014

Why performance trumps gender and other advice for aspiring leaders.

By Henry Wirz | July 16, 2014

Good leadership requires addressing the causes of problems, putting solutions in place that eliminate repeat problems, and taking accountability for institutional failures.

By Callahan & Associates | July 15, 2014

Callahan's leadership team weighs in on what's happening around the industry.

By Aaron Pugh | July 15, 2014

Moving like water is the key to going farther and reaching your goals faster.

By Callahan & Associates | July 9, 2014

A break down of the industry’s financial performance and impact in 1Q 2014.

By Jay Johnson | July 9, 2014

Credit unions have always been outgunned, impeded, and underestimated. So why are these financial institutions winning at a time when so many others have fallen short?

By Drew Grossman | July 9, 2014

Finding a replacement for any key employee can be difficult, so how do you go about finding successors for those iconic, one-of-a-kind leaders who represent the guiding force behind your institution?

By Leigh Anne Terry | July 9, 2014

A look at the advantages and perils of having your brand tied to a visionary figurehead.

By Aaron Pugh | July 7, 2014

Human interaction and user-driven features are what unlock a delivery channel’s full potential.

By Drew Grossman | July 7, 2014

What’s the secret to rotating executives to different positions successfully? Weekly meetings, low turnover, and trust.

By Drew Grossman | July 7, 2014

Finding the right person for a new cooperative role or responsibility starts with building a case for the job.

By Drew Grossman | July 7, 2014

In response to an evolving industry, new job titles are appearing on credit union payrolls.

By Janet Lee | July 7, 2014

Industry data reveals increased staffing numbers as well as evidence of enhanced employee roles and responsibilities among the nation's credit unions.

By Aaron Pugh | July 7, 2014

One California credit union lets members virtually apply for and close almost any loan imaginable.

By Aaron Pugh | July 7, 2014

If you are only concerned about hard-dollar ROI, you’re missing the point. The benefits of these dynamic channels become apparent in other ways.

By Aaron Pugh | June 2, 2014

For a Texas cooperative with far-flung employees, next-generation videoconferencing is the ultimate training resource.