Product

Credit Union Strategy & Performace

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Aman Johal | Jan. 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Sharon Simpson | Jan. 1, 2019

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Marc Rapport | Jan. 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Jan. 1, 2019

Lost momentum is hard to get back, and the loss of forward momentum in the U.S. economy has become entrenched.

By Maya Neuman | Jan. 1, 2019

Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state strengthened as credit unions reported growth in both average share and loan balances.

By Jay Johnson | Jan. 1, 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.

Blog
Wipeout!

By Erik Payne | Jan. 1, 2019

Dream of summer while finding these travel-themed credit union names.

By Aman Johal | Jan. 1, 2019

Membership growth increased 35 basis points year-over-year to 4.4%, and the average member relationship expanded 3.0% year-over-year. What else happened in the third quarter?

By Aman Johal | Dec. 11, 2018

First mortgage balances at credit unions were up 9.9% as of Sept. 30, 2018.

By Alix Patterson | Oct. 30, 2018

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.

By Sam Taft | Oct. 22, 2018

The total number of credit unions dropped by 50 in the second quarter, and membership expanded 4.3%, the equivalent of 4.7 million new members. What else happened in the second quarter?

By Jay Johnson | Oct. 15, 2018

Taking time throughout the year to discuss the credit union’s strategic direction will help leaders address changes to the landscape as they occur.

By Erik Payne | Oct. 12, 2018

Unscramble the names of these 12 credit unions whose names go ’round and ’round and ’round.

By Sam Taft | Oct. 1, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By Marc Rapport | Oct. 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Oct. 1, 2018

A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union doubles down on loyalty and forges its own path in service of its Southern Oregon market.

By Sharon Simpson | Oct. 1, 2018

The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Samantha Cristobal | Oct. 1, 2018

Total auto balances were on the rise as annual growth hit 10.6% in the second quarter of 2018.

By Maya Neuman | Oct. 1, 2018

The credit union loan portfolio surpassed $1.0 trillion in the second quarter of 2018. Dig deep into this piece of the balance sheet.

By Samantha Cristobal | Oct. 1, 2018

Deposit balances were on the rise as annual growth hit 5.4% in the second quarter of 2018.

By Erik Payne | Oct. 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Oct. 1, 2018

Industry leaders don’t need a crystal ball to see the future. It’s written in auto, jobs, and housing.

By Aman Johal | Oct. 1, 2018

As the industry looks for ways to accelerate deposits, it appears Iowa credit unions are ahead of the curve with higher than average share growth.

By Jay Johnson | Aug. 27, 2018

Credit unions can’t predict the future, but they can prepare for it by thinking about how to respond to change.

By Katy Slater | Aug. 21, 2018

A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.

By Alexandra Gekas | Aug. 13, 2018

Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.

By Samantha Cristobal | July 9, 2018

Despite numbering only 19, credit unions in Vermont turned out an impressive performance.

By Jay Johnson | July 2, 2018

To meet consumer expectations in the digital space, credit unions must think differently about their entire operation, not just technology platforms.

By Erik Payne | July 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | July 1, 2018

Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.

By Sharon Simpson | July 1, 2018

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.

By Erik Payne | July 1, 2018

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Erik Payne | July 1, 2018

How Jeanne D’Arc makes a difference to those it serves.

By Erik Payne | July 1, 2018

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

By Dwight Johnston | July 1, 2018

Look at the shape of the yield curve within the context of other factors in the economy and not as a stand-alone predictor of recession.

By Marc Rapport | July 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | July 1, 2018

Financial industry presentations are full of well-worn words. But don’t get bored, get busy. Take these cards to your next conference and make a game of tracking today’s buzziest words and phrases.

By Ian Melhorn | July 1, 2018

Credit unions added 4.7 million net new members in the past 12 months, and the NCUA’s equity distribution helped push ROA to 0.90%. What else happened in the first quarter?

By Alix Patterson | May 21, 2018

Credit union title changes demonstrate the movement's stance on member service.

By Callahan & Associates, Inc. | May 2, 2018

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

By Ian Melhorn | April 30, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.

By Jon Jeffreys | April 16, 2018

Re-usable booster rockets deliver a powerful lesson about sustainability and strategic thought in the credit union space.

By Liz Furman | April 1, 2018

At year-end 2016, see which credit unions lead the way in six key cooperative metrics.

By Marc Rapport | March 28, 2018

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Katy Slater | March 19, 2018

Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.

By Jay Johnson | March 1, 2018

How credit unions define their mission, and the actions they take to deliver on it, creates member value as well as a distinct competitive advantage for the movement.

By Sharon Simpson | March 1, 2018

This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.

By Samantha Cristobal | March 1, 2018

Both the average share balance and average share accounts per member for New York credit unions was higher than national averages.

By Marc Rapport | March 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | March 1, 2018

Whether inflation swells or holds steady in the coming year relies on two variables.

By Samantha Cristobal | March 1, 2018

Get the garden party started by finding these spring-y credit union names.

By Marc Rapport | March 1, 2018

The company's new Retail and Services Solution provides end-to-end lending and account opening across multiple channels through a single back-end.

By Marc Rapport | March 1, 2018

The Texas app developer’s out-of-the-box format offers a banking experience driven by the member experience.

By Sam Taft | Feb. 5, 2018

Growth percentiles in major lending categories highlight opportunity and success in the credit union loan portfolio.

By Samantha Cristobal | Jan. 31, 2018

Aggregate credit card balances outstanding at credit unions reached a record high at third quarter 2017.

By Sharon Simpson | Dec. 18, 2017

The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.

By Liz Furman | Dec. 18, 2017

These ratios help credit unions deliver excellent member value while also maintaining productive and efficient operations. Operational strategy impacts productivity and efficiency metrics. It’s important for credit unions to strike the right balance for their strategy while bearing in mind national averages.

By Ian Melhorn | Dec. 1, 2017

Credit unions across the nation have helped drive their local economies by increasing their investments in small business.

By Dwight Johnston | Dec. 1, 2017

A change in the funds rate and 10-year note would bring the yield curve back into the realm of normal after years of being out of bounds.

By Marc Rapport | Dec. 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | Dec. 1, 2017

New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.

By Maya Neuman | Dec. 1, 2017

Credit unions netted $24.2 billion in loans over the course of the third quarter.

By Liz Furman | Dec. 1, 2017

Quarter-over-quarter, credit union investments shrank 3.0% as credit unions diverted assets from the investment portfolio to the loan portfolio.

By Sam Taft | Dec. 1, 2017

Increases to the benchmark interest rate by the Fed have yet to significantly impact earnings at credit unions.

By Aman Johal | Dec. 1, 2017

At third quarter 2017, share growth was nearly 2 percentage points slower than last year's rate.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Ian Melhorn | Dec. 1, 2017

Credit unions have now posted 17 consecutive quarters of double-digit auto loan growth.

By Aman Johal | Dec. 1, 2017

Credit unions reported positive year-over-year balance sheet growth for all first mortgage lending products in the third quarter of 2017.

By Maya Neuman | Dec. 1, 2017

As rosters at credit unions grow, it is important credit unions ensure members are fully using all their cooperatives have to offer.

By Erik Payne | Dec. 1, 2017

When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.

By Jay Johnson | Dec. 1, 2017

What solutions could the future hold if the movement's institutions leveraged their community connections to further the well-being of all involved?

By Ian Melhorn | Dec. 1, 2017

California credit unions outperformed national averages on both sides of the balance sheet. Average loan balance, average share balance, and average member relationship were all higher than the national averages.

By Jon Jeffreys | Dec. 1, 2017

Perception is a powerful reality in a world of commoditized financial service offerings.

By Liz Furman | Dec. 1, 2017

To say goodbye to this quarter’s Strategy & Performance, find the 14 credit unions whose names are reminiscent of Europe.

By Liz Furman | Sept. 1, 2017

The following ideas are sure to increase employee engagement and satisfaction at any credit union.

By Greg Gonsalves | Sept. 1, 2017

Total operating revenue has increased 8.8% over the first six months of 2016. This continued the recent trend of accelerating revenue growth for credit unions.

By Greg Gonsalves | Sept. 1, 2017

At second quarter, annual credit card balance growth has hit its highest rate in the past 11 quarters.

By Ian Melhorn | Sept. 1, 2017

Strong loan production across all product segments underpins the industry’s lending momentum.

By Ian Melhorn | Sept. 1, 2017

From a macro perspective, the auto industry is facing a headwind. On a positive note, credit union auto lending performance remains strong; the rate of growth, however, is a mixed bag.

By Aman Johal | Sept. 1, 2017

See by how much the industry's mortgage portfolio grew in the second quarter.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Greg Gonsalves | Sept. 1, 2017

Strong share growth at U.S. credit unions continued into the second quarter of 2017.

By Greg Gonsalves | Sept. 1, 2017

See why member business loans are one of the fastest growing loan segments in the credit union loan portfolio.

By Maya Neuman | Sept. 1, 2017

In the past year alone, U.S. credit unions have attracted more than 4.5 million net new members.

By Liz Furman | Sept. 1, 2017

Investment growth at credit unions has been positive for four out of the past six quarters.

By Erik Payne | Sept. 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Sept. 1, 2017

With housing trends skewing national in scope, concerns arise that a bubble could blow up.

By Liz Furman | Sept. 1, 2017

Hawaiian credit unions are performing well in mortgage, auto loans, and regular savings products; however, financial cooperatives in the Aloha State have an opportunity to increase members relationships further via loans and long-term saving products.

By Jay Johnson | Sept. 1, 2017

Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.

By Alix Patterson | Sept. 1, 2017

It's no longer IF, but WHEN. Autonomous cars are coming. Are credit unions ready to respond?

By Erik Payne | Sept. 1, 2017

Find the 10 school employees credit unions hidden in this crossword puzzle.

By Jay Johnson | July 3, 2017

The success of both the credit union and the member should increase as their relationship deepens over time.

By Dwight Johnston | July 1, 2017

Shorter-term rates have moved higher, but the bumps in the overnight rate have had little impact past the two-year note.

By Maya Neuman | July 1, 2017

Auto loans, the second-largest component of the credit union loan portfolio, expanded 13.8% over the past 12 months.

By Liz Furman | July 1, 2017

Total revenue reached $15.5 billion in the first quarter of 2017. That’s up 8.1% year-over-year from the $14.3 billion credit unions posted in the first quarter of 2016.

By Aman Johal | July 1, 2017

Credit card lending is on the rise at the nation's credit unions.

By Ian Melhorn | July 1, 2017

Credit unions that participate in member business lending, a full 35.9% of the industry, posted 15.2% year-over-year growth, and total MBL balances hit a record high of $62.7 billion as of March 31, 2017.

By Ian Melhorn | July 1, 2017

First quarter 2017 marked the 11th consecutive quarter that credit unions have posted double-digit lending growth.

By Greg Gonsalves | July 1, 2017

CUSOs help credit unions provide key services to members.

By Greg Gonsalves | July 1, 2017

In the past five years, not only the types of mortgage originations but also the average size of first mortgages have changed.

By Greg Gonsalves | July 1, 2017

Credit union membership was 109.4 million as of March 31, 2017. That’s nearly 4.4 million more members than 12 months ago.

By Aman Johal | July 1, 2017

For the 10th consecutive quarter, credit unions increased share balances. Share balances increased a record-breaking 8.4% and neared $1.2 trillion in the first quarter of 2017.

By Liz Furman | July 1, 2017

With rising Federal Reserve rates and increased consumer confidence, the credit union industry posted positive year-over-year investment growth in the first quarter for the first time since 2013.

By Erik Payne | July 1, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Ian Melhorn | July 1, 2017

There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho credit unions post the third-best performance among all 50 states for member, asset, loan, and share growth.

By Chris Howard | July 1, 2017

Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.

By Liz Furman | July 1, 2017

Grab a towel and relax by the water with this credit union crossword puzzle.

By Sam Taft | May 8, 2017

Credit unions lent $461.2 billion throughout 2016, surpassing 2015 totals by 12.3%. See how top, middle, and lagging performers differed.

By Sharon Simpson | April 24, 2017

The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.

By Marc Rapport | April 24, 2017

A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.

By Rebecca Wessler | April 19, 2017

Credit Union Strategy & Performance gets a facelift for 2017 and pushes a model for sharing credit union best practices to the next level.

By Ian Melhorn | April 10, 2017

ROA increased 2 basis points for credit unions nationally, but where do the high and low performers fall?

By Callahan & Associates | April 10, 2017

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.

By Liz Furman | April 1, 2017

Mergers are on the rise, but smaller credit union still continue to play an important role in the industry.

By Erik Payne | March 31, 2017

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Erik Payne | March 31, 2017

Feedback from Callahan’s annual Executive Outlook Survey highlights industry goals for 2017.

By Jon Jeffreys | March 31, 2017

Credit unions appear to be taking divergent paths, but will mission trump “bank lite” as the year unfolds?

By Rebecca Wessler | March 31, 2017

Impressive financials, member service, and innovative strategies — there’s a lot to celebrate in the credit union movement.

By Erik Payne | March 31, 2017

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | March 31, 2017

Growth in consumer credit has sparked concern about credit quality. How will credit unions know when it’s really time to worry?

By Greg Gonsalves | March 31, 2017

Wyoming credit unions are all about growth. These credit unions have posted some of the strongest growth rates of any state in the nation, and it appears more and more Wyomingites are selecting credit unions to be their primary financial institutions.

By Jay Johnson | March 31, 2017

When employees prioritize what is best for the member, they demonstrate the cooperative difference.

By Leigh Anne Terry | March 31, 2017

All good things must end. That doesn't mean they'll be forgotten. Find 22 credit unions that, whether by merger, attrition, or mysterious circumstances, turned off the lights in 2016.

By | Feb. 20, 2017

Which states rank top in the nation for credit union auto loan originations?

By Callahan & Associates | Dec. 1, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Liz Furman | Dec. 1, 2016

More options might seem like a good idea, but streamlined offerings also benefit both credit unions and their members.

By Callahan & Associates | Dec. 1, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the third quarter of 2016.

By E.C. Harrison | Dec. 1, 2016

What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.

By Rebecca Wessler | Dec. 1, 2016

The year of the monkey is in the books. Say hello to the year of the rooster.

By Dwight Johnston | Dec. 1, 2016

What would “normal” rates look like in the coming year, and what events might prevent rates from getting there?

By Michelle Parker | Dec. 1, 2016

Besting national averages across various penetration and efficiency rates, financial cooperatives in the Keystone State are efficiently serving members and expanding books of business with their current staffing models.

By Jay Johnson | Dec. 1, 2016

With a more favorable environment, credit unions are poised to make an even greater impact in the coming year.

By Liz Furman | Dec. 1, 2016

13 words and phrases that will help you fit right in with the millennial generation. Plus, a word search of credit union whose names call to mind these phrases.

By Callahan & Associates | Nov. 28, 2016

Core deposits have accounted for the bulk of share growth in 2016. Learn about past performance while waiting for third quarter numbers.

By Callahan & Associates | Nov. 21, 2016

Total revenue for all credit unions topped $29 billion in the second half of 2016. Learn what happened with interest income, non-interest income, and ROA.

By Sam Taft | Nov. 7, 2016

Check out how the credit union loan portfolio fared in the first six months of 2016.

By Callahan & Associates | Oct. 31, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the second quarter of 2016.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By E.C. Harrison | Oct. 18, 2016

The CEO of Community Credit Union offers her view on adaptability, tough conversations, and industry needs.

By Rebecca Wessler | Oct. 18, 2016

This quarter, Credit Union Strategy & Performance is all about showing off successes and looking forward to the future.

By Callahan & Associates | Oct. 18, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Oct. 18, 2016

What do jobs, houses, and autos say about the road ahead for credit unions?

By Leigh Anne Terry | Oct. 18, 2016

Unscramble them and match the numbered boxes to unlock the key word that describes this quarter’s theme.

By Stephanie Clark | Aug. 29, 2016

Penetration metrics are up across all major product types, with share draft penetration topping 50%.

By Liz Furman | Aug. 22, 2016

Loans surpassed $800 billon in the first three months of the year. Here’s how to make sure the industry's growing portfolio stays strong.

By Sam Taft | Aug. 22, 2016

Growth percentiles in major lending categories highlight opportunity and success in the credit union loan portfolio.

By E.C. Harrison | July 4, 2016

The senior human resources manager at Credit Union 1 in Alaska shares tips to work with an office full of millennials as well as a veteran perspective on hiring and firing.

By Callahan & Associates | July 4, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the first quarter of 2016.

By Marc Rapport | July 4, 2016

New employer group strategies and a focus on financial wellness have helped KCT get back to basics and sparked a sharp recovery at the suburban Chicago credit union.

By Rebecca Wessler | July 4, 2016

There's a lot of uncertainty in the financial markets, but in credit union land, members are learning cooperative roots run deep.

By Callahan & Associates | July 4, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | July 4, 2016

How three possible rate paths could throw a curveball during the 2017 budgeting process.

By Stephanie Clark | July 4, 2016

Tips to build a board report, measure goals, identify desirable new branch locations, and study a credit union’s position in the mortgage marketplace.

By Michelle Parker | July 4, 2016

Utah credit unions set new records in loan originations, members, shares, loans, and much more in the first quarter of 2016. More members than ever are choosing Utah credit unions as their financial institution of choice, which is driving up penetration metrics and average member relationships across the state.

By Jay Johnson | July 4, 2016

Credit unions’ overarching focus on creating and delivering value to members provides a solid foundation for steady performance while markets whipsaw in the face of uncertainties.

By Erik Payne | July 4, 2016

L’Oréal, Chick-fil-A, Wal-Mart, and McDonald’s all offer best practices to help credit unions tell their story.

By Leigh Anne Terry | July 4, 2016

Take a breather from your summer reading list and try to find these entertaining credit unions.

By Stephanie Clark | June 6, 2016

More than 19 million members hold an auto loan originated by a credit union. What does that mean for the industry’s auto loan portfolio?

By Chip Filson | May 17, 2016

Three critical questions about the corporate resolution plan to be addressed at this Thursday's board meeting.

By Stephanie Clark | May 9, 2016

Credit union lending reached a record high of $796.5 billion in 2015 as cooperatives posted year-over-year growth in every major loan category.

By Marc Rapport | April 30, 2016

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Erik Payne | April 30, 2016

How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.

By Callahan & Associates | April 30, 2016

A break down of the industry’s financial performance and impact in fourth quarter 2015.

By Jon Jeffreys | April 30, 2016

Credit unions have the opportunity to build on historic growth by helping members achieve fiscal fitness, one family at a time.

By Callahan & Associates | April 30, 2016

Which credit unions topped the charts in returning value to members?

By Jay Johnson | April 30, 2016

Credit unions are operating from a position of strength; now, credit union leaders want to leverage that strength to have a greater impact on their members and communities in the area of financial health.

By Callahan & Associates | April 30, 2016

Which credit unions posted the largest growth in loan and share balances per member?

By Callahan & Associates | April 30, 2016

Which credit unions are investing dollars in and loaning money to credit union service organizations?

By Callahan & Associates | April 30, 2016

Which credit unions are members choosing to make their primary financial institution?

By Callahan & Associates | April 30, 2016

There are 20 credit unions that boast an auto loan penetration rate of more than 50%. Who are they?

By Callahan & Associates | April 30, 2016

Which credit unions lead the nation in 12-month first mortgage origination growth?

By Marc Rapport | April 30, 2016

What do credit union executives hope to accomplish in the coming year? Feedback from the 2016 Executive Outlook Survey shines a light on a few things.

By Rebecca Wessler | April 30, 2016

Credit Union Strategy & Performance is in new, but familiar, hands.

By Callahan & Associates | April 30, 2016

Real comments from online review sites can help credit unions fortify morale on the frontline, find a middle ground between vocal members and the silent majority, and learn how to loan for a lifetime.

By Callahan & Associates | April 30, 2016

Virginia credit unions set records in loan originations, members, shares, loans, and much more in 2015. More members than ever are choosing Virginia credit unions as their financial institution of choice, driving up penetration metrics and average member relationships across the state.

By Rebecca Wessler | April 30, 2016

Credit unions are a financial services option different by design. So why not show members what they are a part of right from the get-go?

By Leigh Anne Terry | April 30, 2016

Find your favorite weather and nature references in the names of credit unions location from the scorching Southwest to the frigid North.

By Dwight Johnston | April 28, 2016

As peak season for home sales approaches, the outlook for mortgage lending remains positive.

By Sam Taft | April 1, 2016

At year-end 2015, see which credit unions lead the way in six key cooperative metrics.

By Callahan & Associates | March 21, 2016

How do credit unions in Alabama stack up against the nation?

By Sam Taft | Feb. 15, 2016

How much money did credit unions lend in 2015? How much loan interest did credit unions return to members? How many institutions offered financial education? All that and more in this year's report.

By Dwight Johnston | Jan. 21, 2016

Expect economic hurdles and high jumps in 2016.

By E.C. Harrison | Jan. 20, 2016

Wendy Bryant-Beswick, chief marketing officer at Generations Federal Credit Union, talks about digital transitions, max-value mediums, and why marketers deserve a dedicated seat at the strategy table.

By Erik Payne | Jan. 20, 2016

Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.

By Erik Payne | Jan. 20, 2016

Taking inspiration from popular culture and performance excellence training, this Alabama credit union has put together a living strategic plan for the next decade.

By Erik Payne | Jan. 20, 2016

Listerhill Credit Union sees opportunity for loan and membership growth in Tennessee. But expanding from its single, merger-acquired location to a broader, contiguous footprint is a difficult play.

By Leigh Anne Terry | Jan. 20, 2016

Actions in and out of the office now spread faster and farther than ever before. Here’s how to make sure the court of public opinion rules in your favor.

By Leigh Anne Terry | Jan. 20, 2016

Membership has its privileges.

By Marc Rapport | Jan. 18, 2016

As USAlliance works to increase traffic to its remote channels, it recognizes the branch is still the No. 1 place to deepen relationships and cross-sell.

By Callahan & Associates | Jan. 14, 2016

Real comments from online review sites can help credit unions discover competitive differences, build a culture worthy of cool titles, and avoid the costly mistake of feeing without feeling.

By Aaron Pugh | Jan. 14, 2016

Callahan’s Credit Union Strategy & Performance has grown and evolved alongside the cooperative institutions and industry it profiles. Now, more exciting changes await in 2016.

By Sharon Simpson | Jan. 4, 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.

By Erik Payne | Jan. 4, 2016

In this Q&A, the CEO of Listerhill Credit Union discusses how the Alabama institution searches for relevancy, speaks to Gen Z, and captures business at the point of purchase.

By Jay Johnson | Jan. 4, 2016

Now’s the time to double down on the credit union difference and spread financial wealth and wellness.

By Chris Howard | Jan. 4, 2016

Cyber risk touches every part of a credit union, so CEOs and other members of the C-suite must prepare for real-time, hands-on management of such events.

By Jon Jeffreys | Jan. 4, 2016

Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.

By Chris Howard | Jan. 4, 2016

If credit unions can embrace the idea of Collaboration 3.0, they can become the disruptors rather than the disrupted.

By Jay Johnson | Dec. 31, 2015

Good cooperative leaders aren’t just thinking about their financial performance in the next quarter or even the next 40 beyond that. Rather, they are expanding their focus to embrace external opportunities and new supporting roles within the community.

By Callahan & Associates | Dec. 31, 2015

A break down of the industry’s financial performance and impact in third quarter 2015.

By E.C. Harrison | Nov. 11, 2015

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

By Sharon Simpson | Oct. 28, 2015

Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.

By Sharon Simpson | Oct. 26, 2015

Altra Credit Union’s specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by five years.

By Stephanie Clark | Oct. 26, 2015

Members expect more options for technology and convenience than ever before. The power of mobile not only provides that for members but also helps credit unions reduce costs.

By E.C. Harrison | Sept. 17, 2015

Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.

By Ted Goldwyn | Sept. 14, 2015

Navy Federal offers the newest solutions in mobile wallets and shares how smaller credit unions can, too.

By Aaron Pugh | Aug. 1, 2015

Why opportunities that scare you the most are the very ones you can’t afford to pass up.

By Marc Rapport | Aug. 1, 2015

Two Mazuma leaders reflect on the renovation of the credit union’s retail delivery network and brand strategy.

By Marc Rapport | Aug. 1, 2015

How better portfolio tracking, a grounded MBL roster, and support from a broad line of CUSOs are helping Mazuma make a mark in the Kansas City area.

By Marc Rapport | Aug. 1, 2015

Mazuma knows that happy employees create a happy membership, not the other way around.

By Leigh Anne Terry | Aug. 1, 2015

A competitive barbecue team offers tips on how to work as a group, build your brand, and smoke the competition.

By Callahan & Associates | Aug. 1, 2015

How do credit unions in Kansas stack up against the nation?

By Erik Payne | Aug. 1, 2015

SECU shares how it prepared its 1,800 certified mortgage loan originators for changes resulting from the new loan disclosure rules.

By Erik Payne | Aug. 1, 2015

Ent FCU shares how it nails down the right communicative approaches for its members, its partners, and the larger marketplace.

By Erik Payne | Aug. 1, 2015

How two credit unions developed successful niche mortgage products to satisfy the needs of their memberships.

By Erik Payne | Aug. 1, 2015

A self-built program at Silver State Schools gives homebuyers a break and provides realtors another avenue to source clients.

By Leigh Anne Terry | Aug. 1, 2015

Crowdfund Or Crowdfraud?

By Callahan & Associates | Aug. 1, 2015

Real comments from online review sites can help credit unions adjust their fee strategies for those who give back in other ways, identify traits that make for effective employee trainers, and rethink the required ingredients in their so-called secret sauce.

By Aaron Pugh | July 28, 2015

What do screen doors, Uncle Sam, and David Fincher all have to do with credit unions?

By Rebecca Wessler | July 1, 2015

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.

By Aaron Pugh | July 1, 2015

Greater Nevada Credit Union shows the future of the American West is still defined by a pioneering spirit.

By Aaron Pugh | July 1, 2015

Greater Nevada shares seven changes it has made over the past decade that have helped it succeed, no matter how the dice roll.

By Leigh Anne Terry | July 1, 2015

Stuck in a cooperative business rut? Let these stories from the silver screen relight your imagination.

By Callahan & Associates | July 1, 2015

Greater Nevada Credit Union shares its business blueprint for creating holistic relationships with a spectrum of partners.

By Aaron Pugh | July 1, 2015

The key to Greater Nevada’s success starts within its own walls, but it doesn’t end there.

By Jay Johnson | July 1, 2015

Good decision-making and a focus on the fundamentals has helped cooperatives shape their local economies.

By Erik Payne | July 1, 2015

Real comments from online review sites can help credit unions better tout their cooperative advantages, diffuse technology tensions, and decide when to send bad eggs packing.

By Aaron Pugh | July 1, 2015

According to Psychology Today, there are few words more dangerous to progress than “Yes, but…”

By Marc Rapport | June 29, 2015

Apple Watch is just the beginning for mobile-oriented, blue-sky thinkers in the credit union space.

By Marc Rapport | June 29, 2015

An abundance of devices, each with their own respective compliance unknowns, has muddied the waters for many financial institutions. Here’s how to get clarity.

By Marc Rapport | June 29, 2015

America First had a captive audience for its new all-in-one mobile lending app, even before telling anyone it was there.

By Marc Rapport | June 29, 2015

Three tech-savvy institutions share how they miniaturized important portions of their business models to maximize the value of mobile.

By Callahan & Associates | June 29, 2015

A break down of the industry’s financial performance and impact in 1Q 2015.

By Aaron Pugh | May 8, 2015

What do dogs, iTunes, and road trips have to do with credit unions? More than you might think.

By Rebecca Wessler | April 25, 2015

Wayne Hood, senior vice president and chief legal officer at ORNL Federal Credit Union, reflects on his leadership style, sources of inspiration, and the potential for some mutually beneficial alliances with banks.

By Aaron Pugh | April 25, 2015

In order to avoid another “bogus” adventure, credit unions must remember the immortal worlds of two 80’s airheads.

By Chris Howard | April 23, 2015

Legal battle and years of uncertainty could follow a final rule like this.

By Aaron Pugh | April 20, 2015

BECU knows what goes around comes around. That’s why it’s emphasizing good planning over good fortune, strategy over scale, and the needs of the many over the demands of a few.

By Aaron Pugh | April 20, 2015

These tactical approaches to products, channels, vendor management, employee engagement, and compliance keep BECU moving forward year after year.

By Aaron Pugh | April 20, 2015

CEO Benson Porter and board member Porsche Everson discuss how BECU attracts and keeps cooperative governance talent.

By Callahan & Associates | April 19, 2015

How do credit unions in Washington stack up against the nation?

By Erik Payne | April 19, 2015

Real comments from online review sites can help credit unions address dead zones in their application approval process, reduce the burden in employee reporting, and serve members whose schedules and preferences conflict with the institution’s service delivery strategy.

By Callahan & Associates | April 15, 2015

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges.

By Erik Payne | April 15, 2015

A visual breakdown of the credit union industry’s mindset for the year ahead.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

Feature
Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

Feature
Anatomy Of BECU

By Aaron Pugh | April 14, 2015

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Callahan & Associates | April 13, 2015

An industry-themed board game puts players in the driver's seat of a brand-new credit union.

By Aaron Pugh | April 13, 2015

With more than 7 million potential members to reach and nearly 887,000 current members to stay connected to, BECU isn’t just building a brand, it’s building a beacon.

By Callahan & Associates | April 7, 2015

A break down of the industry’s financial performance and impact in 4Q 2014.

By Jay Johnson | April 6, 2015

Credit unions owe their outstanding annual performance not just to economic fortune but also their desire for shared benefit.

By Marc Rapport | March 16, 2015

A Texas credit union uses its prepaid debit card to provide lower-income members with access to affordable, multi-channel service.

By Marc Rapport | March 16, 2015

A first adopter and two other leaders explain the best ways to deploy security-laden chip cards as the liability shift nears.

By Marc Rapport | March 16, 2015

How Preferred Credit Union used a one-two punch of high-tech segmenting and low-tech mailing to double its debit ROI.

By Timothy Kolk | Feb. 2, 2015

Credit card programs need constant attention to remain engaging and competitive.

By Aaron Pugh | Jan. 30, 2015

What are the most important lessons the Callahan staff learned while producing the third quarter issue of Credit Union Strategy & Performance? Read on to find out.

By Drew Grossman | Jan. 22, 2015

Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial institution.

By Jay Johnson | Jan. 22, 2015

A stronger economy, more reserved regulatory environment, and ever-growing public awareness are all good signs for credit union members and the nation in 2015.

By Callahan & Associates | Jan. 22, 2015

Virginia credit unions have many positive trends working for them as they head into 2015, including excellent loan and membership growth.

By Drew Grossman | Jan. 22, 2015

How a growing credit union is increasing community awareness and ramping up relevance through responsive, daily marketing.

By Callahan & Associates | Jan. 22, 2015

A break down of the industry’s financial performance and impact in 3Q 2014.

By Aaron Pugh | Jan. 22, 2015

Don’t bemoan a streak of bad luck: harness it. Fate dealt these fledgling businesses a bad hand, but their mentalities carried them through to ultimate success.

By Leigh Anne Terry | Jan. 22, 2015

No need to worry — there will be no televised tournaments, no flaming dresses, and no revolutions. Instead, take pencil to paper to find some of the tastier brand names in the credit union community. Be sure to check online for the solution and may the odds be ever in your favor!

By Aaron Pugh | Jan. 22, 2015

Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.

By Aaron Pugh | Jan. 22, 2015

Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.

By Leigh Anne Terry | Jan. 22, 2015

How to reinvent your business model without losing your identity.

By Drew Grossman | Jan. 22, 2015

Member One aims to triple its assets within a decade. But to achieve that goal, it needs a team that can balance risk and reward across the organization.

By Erik Payne | Jan. 22, 2015

A look at the employee culture at Member One, where staffers work hard, play hard, and have a variety of activities in between.

By Aaron Pugh | Jan. 19, 2015

ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.

By Erik Payne | Jan. 12, 2015

BCU breaks down the strategy it used to increase shares 9.8%.

By Aaron Pugh | Jan. 12, 2015

Whether the goal is growth or control, high-yield offerings can shape saving behaviors that benefit the member and the credit union.

By Aaron Pugh | Jan. 5, 2015

Don’t just be a commenter in the game of life, be an active player.

By Callahan & Associates | Jan. 5, 2015

Real comments from online review sites can help credit unions refine their employee development, defuse member conflicts, and understand how to become more than a business.

By Callahan & Associates | Dec. 16, 2014

As of midyear 2014, Texas credit unions were outperforming peers in four major areas.

Partner Perspective
When It’s Time For A Change

By Ted Bilke at Symitar | Dec. 1, 2014

Core conversions aren’t cheap or easy, but sometimes they're necessary. Here's how to make the decision in a way that will serve your credit union for years to come.

By Fiserv | Dec. 1, 2014

Apple Pay’s impact on the market, what credit unions should consider when setting a mobile payments strategy, and benefits of an app-based mobile solutions with strong core systems integration.

By Catherine Siskos | Nov. 20, 2014

Purdue Federal’s new rewards program has brought with it an unexpected windfall in deposits.

By Rebecca Wessler | Oct. 13, 2014

Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.

By Julie Renderos | Oct. 13, 2014

Why Suncoast Credit Union took on a low-income designation and how it plans to tap the benefits that designation provides.

By Rebecca Wessler | Oct. 13, 2014

Lending in South Texas might be riskier than some institutions’ appetites allow, but NavyArmy enjoys a little spice in its portfolio.

By Aaron Pugh | Oct. 13, 2014

Incubators and other like-minded organizations help credit unions connect with entrepreneurs and new business.

By Rebecca Wessler | Oct. 13, 2014

How the right mix of staffing, incentives, and process improvements at NavyArmy buoy this seaside institution’s bottom line.

By Aaron Pugh | Oct. 13, 2014

Cultivating tomorrow’s MBL success starts with serving a wider spectrum of borrower demographics and business needs today.

By Callahan & Associates | Oct. 13, 2014

A break down of the industry’s financial performance and impact in 2Q 2014.

By Erik Payne | Oct. 13, 2014

Like in the classic Atari game, a solid offense is the best way to defend against outside companies coming between you and your members. The business models of these popular companies compete with credit unions, so know what makes them appealing to users and how to replicate or enhance those experiences in your own offerings.

By Rebecca Wessler | Oct. 13, 2014

Lessons learned during an expansion into Texas’ Rio Grande Valley have informed policies and practices throughout the NavyArmy footprint.

By Leigh Anne Terry | Oct. 13, 2014

Shaking hands, trading business cards, and making professional connections through LinkedIn: It’s all part of a day’s work. To test who as well as what you know, we’ve provided a listing of the top 40 credit unions by asset size as of midyear 2014. To complete the crossword puzzle, you must provide the last name of the CEO for each institution.

By Aaron Pugh | Oct. 13, 2014

Self-Help’s independent loan fund allows it to meet the needs of underserved borrowers without creating undue risk.

By Erik Payne | Oct. 13, 2014

Next-generation strategies for organization, accessibility, and content can transform an aging channel into a vibrant one.

By Erik Payne | Oct. 13, 2014

The annual Technology Priorities Survey from Callahan & Associates reveals how cooperatives are building better digital interactions with their membership, one click and tap at a time.

By Aaron Pugh | Oct. 13, 2014

Veridian Credit Union shares four rules for venture capital investment.

By Leigh Anne Terry | Oct. 13, 2014

Our parents might have taught us not to judge others by their appearances, but an institution’s dress code has far-reaching effects on the institution’s success.

By Erik Payne | Oct. 13, 2014

How credit unions are using payments, loan applications, and location-based offers to build a big user experience in a small delivery channel.

By Aaron Pugh | Oct. 13, 2014

Credit unions can be a source of inspiration as well as financial services.

By Callahan & Associates | Oct. 6, 2014

Callahan’s leadership team weighs in on what’s happening around the industry.

By Callahan & Associates | Oct. 6, 2014

Comments from online review sites help credit unions refine their benefits strategy, enhance their operational policies, and create an outstanding service culture.

By Jay Johnson | Sept. 24, 2014

New milestones remind the industry where it's been, but that all pales in comparison to where credit unions are going.

By Aaron Pugh | Aug. 15, 2014

Comments from online review sites can help credit unions refine their culture, technology, and operations.

By Leigh Anne Terry | Aug. 11, 2014

Mobility. Convenience. Exclusivity. By drilling down on these shopping concepts, entrepreneurs and new business leaders are reaching out to the public in ways that traditional retailers cannot.

By Callahan & Associates | July 16, 2014

Maryland credit unions have achieved solid results through the beginning of the year.

By Dwight Johnston | July 16, 2014

It’s a constant struggle to separate illusion from future vision, but here are three likely paths that the evolving rate situation may take in the year ahead.

By Joan Opp | July 16, 2014

Why performance trumps gender and other advice for aspiring leaders.

By Henry Wirz | July 16, 2014

Good leadership requires addressing the causes of problems, putting solutions in place that eliminate repeat problems, and taking accountability for institutional failures.

By Callahan & Associates | July 15, 2014

Callahan's leadership team weighs in on what's happening around the industry.

By Aaron Pugh | July 15, 2014

Moving like water is the key to going farther and reaching your goals faster.

By Callahan & Associates | July 9, 2014

A break down of the industry’s financial performance and impact in 1Q 2014.

By Jay Johnson | July 9, 2014

Credit unions have always been outgunned, impeded, and underestimated. So why are these financial institutions winning at a time when so many others have fallen short?

By Drew Grossman | July 9, 2014

Finding a replacement for any key employee can be difficult, so how do you go about finding successors for those iconic, one-of-a-kind leaders who represent the guiding force behind your institution?

By Leigh Anne Terry | July 9, 2014

A look at the advantages and perils of having your brand tied to a visionary figurehead.

By Aaron Pugh | July 7, 2014

Human interaction and user-driven features are what unlock a delivery channel’s full potential.

By Drew Grossman | July 7, 2014

What’s the secret to rotating executives to different positions successfully? Weekly meetings, low turnover, and trust.

By Drew Grossman | July 7, 2014

Finding the right person for a new cooperative role or responsibility starts with building a case for the job.

By Drew Grossman | July 7, 2014

In response to an evolving industry, new job titles are appearing on credit union payrolls.

By Janet Lee | July 7, 2014

Industry data reveals increased staffing numbers as well as evidence of enhanced employee roles and responsibilities among the nation's credit unions.

By Aaron Pugh | July 7, 2014

If you are only concerned about hard-dollar ROI, you’re missing the point. The benefits of these dynamic channels become apparent in other ways.

By Aaron Pugh | July 7, 2014

One California credit union lets members virtually apply for and close almost any loan imaginable.

By Aaron Pugh | June 2, 2014

For a Texas cooperative with far-flung employees, next-generation videoconferencing is the ultimate training resource.

By Aaron Pugh | June 2, 2014

New technology combines the relationship-building benefits of the branch with the barrier-busting reach of remote capabilities.

By Aaron Pugh | June 2, 2014

Human interaction and user-driven features are what unlock a delivery channel’s full potential.

By Callahan & Associates | April 15, 2014

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges in Region 5.

By Callahan & Associates | April 15, 2014

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges in Region 3.

By Callahan & Associates | April 15, 2014

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges in Region 4.

By Callahan & Associates | April 15, 2014

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges in Region 2.

By Callahan & Associates | April 15, 2014

Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges in Region 1.

By Aaron Pugh | April 15, 2014

Despite new challenges to their business models, credit unions are choosing to be progressive rather than predatory.

By Callahan & Associates | April 14, 2014

2014 Beige Book Responses

By Callahan & Associates | April 14, 2014

2014 Beige Book Responses

By Callahan & Associates | April 14, 2014

2014 Beige Book Responses

By Callahan & Associates | April 14, 2014

2014 Beige Book Responses

By Callahan & Associates | April 14, 2014

Credit unions shed light on challenges and opportunities in their respective regions.

By Callahan & Associates | April 14, 2014

2014 Beige Book Responses

By Jay Johnson | April 11, 2014

Credit unions successfully adapted to economic adversity, without losing sight of their cooperative values. Now, these efforts are paying dividends on and off the balance sheet.

By Rebecca Wessler | April 11, 2014

Credit unions shed some light on the state of their respective regions and discuss the individual challenges and opportunities experienced throughout the year.

By Janet Lee | April 11, 2014

Working through economic shakeups and shifts in consumer activity, credit unions have continuously demonstrated their adaptability from an earnings perspective.

By Leigh Anne Terry | April 11, 2014

Can you identify the title of the song and the original artist?

By Erik Payne | April 11, 2014

The industry shares its collective priorities for 2014 and beyond.

By Callahan & Associates | April 11, 2014

Mississippi credit unions are opening checking accounts at a faster rate than they’re adding new members. But member relationships run even deeper than deposits.

By Catherine Siskos | April 11, 2014

Two credit unions offer tips for tracking and evaluating dollar return on promotions and campaigns.

By Janet Lee | April 11, 2014

A dive into industry data reveals the growing importance of payments-related products and business lines.

By Drew Grossman | April 11, 2014

Even as credit unions make the switch to EMV-enabled cards, newer payment technology is entering the market.

By Drew Grossman | April 11, 2014

A look back at the major developments in EMV and the impending milestones leading up to the 2015 liability shift.

By Aaron Pugh | April 11, 2014

Like the Mississippi River for which its home state is named, Hope Credit Union draws power from many places and instills new life for everyone in its path.

By Aaron Pugh | April 11, 2014

This Mississippi institution puts higher-risk borrowers, into larger-dollar loans, across a bigger footprint than many other financial institutions. It shouldn’t work, but it does, and here are the four reasons why.

By Aaron Pugh | April 11, 2014

By delivering a cultivated message right to the doorstep of regulators and lawmakers, Hope is creating a ripple effect that outshines its own reach.

By Catherine Siskos | April 11, 2014

Competitiveness, income, risk, and engagement drive four distinct pricing models.

By Leigh Anne Terry | April 11, 2014

Tap into the power of gratis value-adds and service enhancements to strengthen loyalty and drive business to your organization.

By Leigh Anne Terry | April 11, 2014

On a consumer level, everyone loves free stuff. And for businesses, giving customers free products or no-cost extras corresponds to a 20% and 15% lift in word-of-mouth activity respectively, according to the Journal of Marketing Research.

By Drew Grossman | April 11, 2014

A shift in the secure payments standard is coming, but not every institution is ready to make the switch just yet.

By Catherine Siskos | April 11, 2014

Introducing monthly dues was a risky move for Arizona Federal. Yet one year later, the credit union has a more engaged membership as a result.

By Aaron Pugh | April 11, 2014

Hope invests in a shared future of success through a number of philanthropic and community-focused endeavors.

By Aaron Pugh | April 11, 2014

Comments from online review sites can help credit unions refine their brand, sales culture, technology, and operations.

By Rebecca Wessler | April 11, 2014

Callahan’s leadership team weighs in on what’s happening around the industry.

By Carla Hedrick | April 7, 2014

When Denver Community switched charters to expand its membership base, it gained regulatory advocates as well as potential members.

By Bogdan Chmielewski | April 7, 2014

PSFCU members reward their credit union’s philanthropy with lasting loyalty.

By Dwight Johnston | April 7, 2014

Two economic cornerstones that nearly crumbled during the recession — jobs and housing — are now structurally sound and ready to lift credit unions to the next level of success.

By Aaron Pugh | Jan. 16, 2014

Why are we sick of change and how do we change it?

By Drew Grossman | Jan. 13, 2014

Whether it’s through conversion, in-house development, or a third-party extension, keeping core systems at peak capacity is a must for any institution.

By Drew Grossman | Jan. 13, 2014

Credit unions willing to think outside the box have a wealth of options to tailor and augment their core system.

By Drew Grossman | Jan. 13, 2014

After a make-or-break core conversion in 2012, Orion FCU shares strategies and best practices to help other credit unions navigate the process.

Feature
Workplace 2.0

By Leigh Anne Terry | Jan. 13, 2014

We highlight the good (gym), the bad (traffic), and the just plain ugly (flu season) realities of the modern workplace so credit unions can build a better alternative for their employees.

By Catherine Siskos | Jan. 13, 2014

Credit unions can finally settle the tax exemption issue by rallying the base or striking a bargain.

By Andrew Bolton | Jan. 13, 2014

Life often hands credit unions new regulations and other lemons. Yet the cooperative system has an impressive track record of clearing these obstacles or turning them into stepping stones for new growth.

By Catherine Siskos | Jan. 13, 2014

These three far-sighted strategies can help remove roadblocks and provide a path to increased member business lending.

By Catherine Siskos | Jan. 13, 2014

One NCUA examiner-turned-CEO offers advice and insight for credit unions looking to tackle regulator concerns head on.

By Aaron Pugh | Jan. 13, 2014

In a market where local and community-oriented service is the base expectation for most businesses, Heritage Federal Credit Union has spent years mastering how to stand out from the crowd.

By Aaron Pugh | Jan. 13, 2014

Ongoing investments in processes, people, and technology ensure Heritage’s trip to the top is a one-way ticket.

By Leigh Anne Terry | Jan. 13, 2014

Creating a modern work environment doesn’t always mean going to the extreme (we’re looking at you, companies with slides in your offices!). Here’s how credit unions can create engaging workplaces that, well, actually work.

By Aaron Pugh | Jan. 13, 2014

Heritage didn’t fully hit its stride until employees learned to step out from behind the teller line and executives broke free of the corner office.

By Aaron Pugh | Jan. 13, 2014

Heritage FCU demonstrates how a little creativity can go a long way in adapting traditional strategies to an evolving loan environment.

By Aaron Pugh | Oct. 9, 2013

Minnesota’s SPIRE FCU ran a tight operation to survive the recession. And when the economy turned around, the credit union had a plan in place to take its financials, its members, and its community to new heights.

By Michael Ragsdale | Oct. 9, 2013

One difference between community banks and credit unions is a banker’s emphasis on ROE and a credit union’s emphasis on ROA.

By Todd Hall | Oct. 9, 2013

A former bank executive points to mission and long-term strategy as the primary differences between credit unions and banks.

By Aaron Pugh | Oct. 9, 2013

SPIRE’s expansive strategic planning process ensures that the right people, processes, and technology never fall through the cracks.

By Aaron Pugh | Oct. 9, 2013

SPIRE FCU is diversifying its income streams and investing in core competencies to succeed in today’s competitive lending environment.

By Aaron Pugh | Oct. 9, 2013

SPIRE FCU got residents of the Twin Cities to fall in love with its brand. Here’s how you can do the same.

By David Mooney | Oct. 9, 2013

Banks and credit unions operate in disparate systems, yet the providers of financial services have many traits in common.

By Jay Johnson | Oct. 2, 2013

In the face of economic success also shared with key competitors, credit unions must ramp up efforts to differentiate themselves through member-oriented products, services, and operational investments.

Feature
The Last Word

By Leigh Anne Terry | Oct. 2, 2013

The CUSP 2Q 2013 Word Search Puzzle

By Drew Grossman | Oct. 2, 2013

Credit unions are divided on whether member payouts for referrals achieve the maximum results.

By Drew Grossman | Oct. 2, 2013

Referrals aren’t just about boosting membership. For institutions like Affinity Plus, they’re also a way to benchmark your overall effectiveness as a cooperative.

By Drew Grossman | Oct. 2, 2013

Sometimes all members need to generate referrals is the opportunity to interact with others.

By Drew Grossman | Oct. 2, 2013

Whether they offer formal incentives or an environment for people to interact, cooperatives are relying on members to help build a buzz around their brand.

By Aaron Pugh | July 19, 2013

After the economy dealt SPIRE a bad hand, the credit union used creative branding and strategic partnerships to restore its financials and reconnect with its community.

By Catherine Siskos | July 15, 2013

An unusual format for a strategic planning session sparks fresh ideas for Affinity Plus.

By Alix Patterson | July 15, 2013

Whether you're at the beach or staying cool in the corner office, tap into these outside resources and get a jump start on the year ahead.

By Catherine Siskos | July 15, 2013

The entire staff at Neighbors FCU takes ownership of strategic planning, but the credit union must respect that ownership by directly addressing discontent over chosen initiatives.

By Catherine Siskos | July 15, 2013

Financial Partners tests ideas against different scenarios to map out a strategic plan that will withstand regulator scrutiny and economic hardship.

By Dick Ashijan | July 15, 2013

EECU weaves effective risk management into the credit union by starting with its people and culture, then using technology to enhance risk analytics.

By Tim Rowe | July 15, 2013

Member One FCU uses ERM to identify and measure the impact of current business risks while assessing emerging threats.

By Michael Martin and David Bunch | July 15, 2013

Complex regulations, increased regulator pressure, and risk-based exams have forced risk management to be more global.

By Cathy Smoyer | July 15, 2013

Mountain America Credit Union altered and enhanced its own existing program, creating a richer, deeper risk management protocol.

By Aaron Pugh | July 10, 2013

A northwestern cooperative steps outside the sandbox to ensure members' financial lives are as serene as their physical surroundings.

By Aaron Pugh | July 10, 2013

A look behind the curtain at four of Maps Credit Union's most successful CUSO endeavors.

By Aaron Pugh | July 10, 2013

The evolution of Maps' CUSO culture has not only expanded the credit union's footprint and business capabilities but also helped balance the credit union in a tumultuous business world.

By Aaron Pugh | July 10, 2013

Maps Credit Union embraces the cooperative spirit to maximize its competitive advantage in six distinct areas.

By Jay Johnson | July 9, 2013

First quarter performance indicates a renewed vitality in the credit union system and heralds in the possibility of another record-breaking year.

By Jay Johnson | June 17, 2013

Credit unions fought back growing competition to post strong first quarter performance.

By Drew Grossman | June 10, 2013

Credit unions have much to learn from the online retail giant that is building an entire community around its headquarters in downtown Las Vegas.

By Drew Grossman | June 10, 2013

Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in the hopes it will help revitalize an under-utilized area.

By Drew Grossman | June 10, 2013

GTE Financial struggled alongside its neighbors during the Great Recession. Now, a renewed focus on community engagement is strengthening all parties.

By Brooke C. Stoddard | April 29, 2013

Risk Manager Michael Martin and CEO David Bunch discuss risk management strategies for FedChoice FCU.

By Aaron Pugh | April 15, 2013

Element Federal Credit Union demonstrates how small cooperatives can successfully lead their members, their communities, and the cooperative system forward.

By Callahan & Associates | April 2, 2013

The answers.

By Aaron Pugh | April 1, 2013

A focus on key institutional strengths and the unique priorities of its membership yields unprecedented opportunity for a small West Virginia cooperative.

By Aaron Pugh | March 19, 2013

The CEO of Element FCU talks about the success of the cooperative she was instrumental in creating.

By John Redding & Richard Kamm | March 18, 2013

American Flag has no qualified internal candidate, so postponing the hiring of a permanent CEO might be the best move.

By Susan Mitchell | March 18, 2013

Unexpected requirements cause no worry when leadership is on board with a transition plan.

By Tony Ward-Smith | March 18, 2013

If the Board is willing to unite behind a mission dedicated to members, then you can pull out of difficulties.

By Chip Filson | March 18, 2013

Ferling should assess American Flag’s strengths and formalize a multi-pronged plan.

By Rhonda Cooke | March 18, 2013

An interim CEO and Board retreat will help the credit union get back on its feet with a solid plan and timeline.

Staff has to believe the credit union’s products and service are the best around; then they can sell the members on the benefits of the credit union’s offerings.

By David Tate | Feb. 25, 2013

A culture change is a major undertaking and a CEO needs to be its champion.

By Rachel Risberg | Feb. 25, 2013

A successful sales culture needs to work for the long-term benefit of the member.

By Mike Silvers | Feb. 25, 2013

It takes commitment and planning, but a successful sales culture can have a major positive impact on credit union growth.

By Brooke C. Stoddard | Feb. 25, 2013

Clyburn FCU's CEO thinks introducing a sales culture is the way to shake up his credit union's strategy to spur growth; 4 credit unions leaders offer advice.

By Rhonda Cooke | Feb. 11, 2013

Rhonda and Kelly Cooke advocate that Sam present the board with options for their field of membership, use of equity, and the credit union’s brand.

By Randy Karnes | Feb. 11, 2013

Randy Karnes implores the Board to look values that have driven the credit union to this point and to opportunities that the new structure provides.

By Chip Filson | Feb. 11, 2013

As the leadership team recovers from the initial shock of losing their core sponsor, Chip Filson sees future options as a source of excitement and a time to rekindle the team’s passion.

By Brooke C. Stoddard | Feb. 11, 2013

To help all credit unions that have faced losing a sponsor, 5 consultants respond to the challenge faced by Circle-W Credit Union in this theoretical case study.

By Jim Cardwell | Feb. 11, 2013

Jim Cardwell addresses Circle-W's new challenge by advocating an assessment of key strengths and then pushing the reset button on their strategy for the future.

By Tony Ward-Smith | Feb. 11, 2013

Tony Ward-Smith believes merging is one option, but if your people have a strong sense of what the role of a credit union should be in what has become a very competitive, very challenging market, go for it alone!

By Aaron Pugh | Jan. 17, 2013

Whether you want to create a hit TV show or reorganize a credit union brand, much depends on finding the right cast for your starring roles.

By Rebecca McClay | Jan. 16, 2013

Justin Curcio, COO of Darden Employees Federal Credit Union, describes how credit unions can prepare for the technological challenges associated with a growing nationwide member base.

By Aaron Pugh | Jan. 15, 2013

How a new corporate sponsor helps a struggling Florida credit union rebrand and regain financial health.

By Jay Johnson | Jan. 15, 2013

As consumers examine their financial services options, the credit union approach of putting members’ needs first is opening new opportunities for the industry.

By Michael Emancipator | Jan. 14, 2013

Credit unions that build networks with to their peers can more easily tackle regulatory challenges.

By Michael Emancipator | Jan. 14, 2013

The Ohio Credit Union League offers resources such as discussion groups and file-sharing libraries to ease the burden of complicated regulations.

By Michael Emancipator | Jan. 14, 2013

Three CUSO executives explain how service organizations like theirs help credit unions stay on track amid ever-changing reform in the financial services industry.

By Leigh Anne Terry | Jan. 14, 2013

Lessons from a snack company that became a leader in the organic, progressive food movement by defining success as more than a monetary bottom line.

By Cory Shultz | Jan. 14, 2013

Contractors and other credit unions can ease your way.

By Bobby Matthis | Jan. 14, 2013

Be prepared to devote resources to the effort — even after the main work is complete.

By Rhonda Kleinecke | Jan. 14, 2013

Credit unions must know how to communicate with stakeholders before, during, and after a disaster.

By Aaron Pugh | Jan. 14, 2013

How a new corporate sponsor helped a struggling Florida credit union rebrand and regain financial health.

By Cindy Atteberry | Jan. 14, 2013

A team approach and solid relationships with vendors and other credit unions will help streamline continuity and recovery.

By Michael Emancipator | Jan. 14, 2013

Credit unions are collaborating with one another and building cooperative networks to tackle increasingly challenging regulatory issues.

By Brooke C. Stoddard | Jan. 14, 2013

A CEO needs advice on how to strike the right balance between too much and too little disaster preparation for her mid-sized Tennessee credit union.

By Catherine Siskos | Jan. 7, 2013

Credit unions hold their own in rankings of best places to work by rewarding and recognizing employees.

By Catherine Siskos | Jan. 7, 2013

Programs that encourage professional development and employee well-being benefit staff members and credit unions alike.

By Catherine Siskos | Jan. 7, 2013

Nathan Hickman, remote workforce manager for BECU, shares lessons learned for managing home-based employees.