Visit the Read & Watch page on CreditUnions.com for the latest coverage of credit union performance insights, best practices, vetted strategies, commentary, and more.

READ & WATCH
By Sam Taft | June 30, 2020

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Aman Johal | June 30, 2020

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal | June 30, 2020

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

 

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By Aman Johal | June 30, 2020

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal | June 30, 2020

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By William Hunt | June 30, 2020

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt | June 30, 2020

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt | June 30, 2020

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt | June 30, 2020

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By Sam Taft | June 30, 2020

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Michael Blackman | June 30, 2020

How did Golden State credit unions perform in the first quarter?

By Elan Financial Services | June 29, 2020

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Max Manalo-LeClair | June 29, 2020

This Fourth of July, Callahan & Associates is celebrating patriotically named credit unions with a look at how they return value to their member-owners.

By Callahan & Associates, Inc. | June 23, 2020

Join Corey Rupp, chief lending officer for Affinity Plus Federal Credit Union ($2.6B, Saint Paul, MN), for a discussion about how the credit union is offering members "curbside closings" for mortgages and what other enhanced services may be on the horizon.

By Marc Rapport | June 22, 2020

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Erik Payne | June 22, 2020

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Jay Johnson | June 22, 2020

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Erik Payne | June 17, 2020

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Glia | June 15, 2020

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Marc Rapport | June 15, 2020

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By ICI Consulting, Inc. | June 15, 2020

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By Rebecca Wessler | June 15, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Callahan & Associates, Inc. | June 11, 2020

Join Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on 1Q 2020 Performance Data for all U.S. Credit Unions.

By Jason Haley | June 10, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Marc Rapport | June 8, 2020

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport | June 8, 2020

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Erik Payne | June 8, 2020

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Michael Blackman | June 8, 2020

Credit unions have the opportunity of a lifetime to be part of the solution that helps members and communities get back on their feet.

By Sam Taft | June 8, 2020

Cooperatives keep their sights on short-term investments as cash balances grow and participation in derivative programs declines.

By Erik Payne | June 4, 2020

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

By Sam Taft | June 2, 2020

Credit unions report the largest quarterly increase in investment balances on record as cash balances surge amid economic uncertainty and rate cuts push down investment yield.

By Aman Johal | June 2, 2020

Mortgage market share for U.S. credit unions increased 1.0 percentage point year-over-year to reach 9.0% as of March 31.

By Erik Payne | June 1, 2020

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By SWBC | June 1, 2020

Lower wait times and more self-service options result in higher member satisfaction.

By CU Student Choice | June 1, 2020

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.

By Marc Rapport | June 1, 2020

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By E.C. Harrison | May 27, 2020

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.

By Rebecca Wessler | May 26, 2020

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler | May 26, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Erik Payne | May 25, 2020

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

By Marc Rapport | May 25, 2020

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Callahan & Associates | May 25, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates, Inc. | May 21, 2020

Join Tom Berquist, marketing and co-op affairs for BECU ($22.7B, Tukwila, WA), for a discussion about how the credit union defined its purpose and strategic direction.

By Callahan & Associates | May 21, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Finastra | May 18, 2020

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

Partner Perspective
Top 5 Trends At The Terminal

By Elan Financial Services | May 18, 2020

Terminal technology extends reach of contactless payments and more innovations.

By Erik Payne | May 18, 2020

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Chris Howard | May 18, 2020

Focusing on products and service won’t build lasting, sustainable success; mission-based strategy helps separate real opportunity from feel-good initiatives.

By William Hunt | May 18, 2020

Early first quarter data shows the industry balance sheet is changing as credit unions respond to COVID-19.

By Aman Johal | May 15, 2020

The first quarter of 2020 is in the books. Credit unions are tasked with financially guiding members through COVID-19. How credit unions are positioned and more insights from Callahan’s quarterly webinar.

By Callahan & Associates | May 14, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Marc Rapport | May 11, 2020

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport | May 11, 2020

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Erik Payne | May 11, 2020

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

By Jay Johnson | May 7, 2020

Callahan’s new video series provides strategic insights to help today’s credit unions prepare for tomorrow’s planning sessions.

By Rebecca Wessler | May 6, 2020

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jason Haley | May 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By CUNA Mutual Group | May 4, 2020

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By Finastra | May 4, 2020

An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.

By Sharon Simpson | May 4, 2020

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Marc Rapport | May 4, 2020

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.

By Marc Rapport | May 4, 2020

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Marc Rapport | May 4, 2020

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By ACES Risk Management (ARMCO) | April 29, 2020

This webinar will unlock the story of loan quality, why it's important, and what lenders need to do to build that foundation. We will also take a close look at a leading credit union and how they revamped their QC operations to improve quality and increase client confidence.

By Aman Johal | April 27, 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

By ACES Risk Management (ARMCO) | April 27, 2020

The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

By E.C. Harrison | April 27, 2020

Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.

By Marc Rapport | April 27, 2020

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Erik Payne | April 27, 2020

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

By Chris Howard | April 23, 2020

Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of its guidance.

By Glia | April 21, 2020

Credit Unions are experiencing an unprecedented surge in members using their websites and online portals - many for the first time. How can you efficiently service these increasing volumes, and still provide an exceptional member experience?

By Callahan & Associates | April 20, 2020

The only comprehensive guide to improving credit union performance.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By Katy Slater | April 20, 2020

Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Michael Blackman | April 16, 2020

How did Empire State credit unions perform in the fourth quarter?

By Aman Johal | April 16, 2020

2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.

By William Hunt | April 16, 2020

Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.

By William Hunt | April 16, 2020

General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.

By William Hunt | April 16, 2020

Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.

By William Hunt | April 16, 2020

Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.

By Samantha Cristobal | April 16, 2020

Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.

By Samantha Cristobal | April 16, 2020

Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.

By Samantha Cristobal | April 16, 2020

Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.

By Aman Johal | April 16, 2020

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Jay Johnson | April 16, 2020

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Sharon Simpson | April 16, 2020

Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne | April 14, 2020

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Marc Rapport | April 13, 2020

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By Chris Howard | April 13, 2020

The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.

By TRK Advisors | April 9, 2020

Join Tim Kolk, president of TRK Advisors, for this always well-received discussion about how credit unions can optimize their card portfolios and remain both competitive and prudent at this incredibly challenging time.

By Jason Haley | April 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By PSCU | April 6, 2020

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By Elan Financial Services | April 6, 2020

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Timothy Kolk | April 6, 2020

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Michael Blackman | April 6, 2020

At year-end, balances, utilization, and credit quality tell the story of cards at cooperatives.

By Rebecca Wessler | April 6, 2020

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates | April 3, 2020

Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.

By Marc Rapport | April 1, 2020

The suburban Maryland credit union is calling members to offer assurance and advice.

By E.C. Harrison | March 31, 2020

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

By Jon Jeffreys | March 31, 2020

By sharing the stories of credit unions’ work and impact, we hope to ignite a passion for doing more.

By Rebecca Wessler | March 30, 2020

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Rebecca Wessler | March 30, 2020

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

By Marc Rapport | March 30, 2020

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Origence | March 23, 2020

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Sharon Simpson | March 23, 2020

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

By Rebecca Wessler | March 23, 2020

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Marc Rapport | March 23, 2020

Callahan staffers offer tips and advice being a worker-in-residence.

By Alexandra Gekas | March 20, 2020

Even as reality changes by the day, credit unions can provide stability and support to worried members.

By Rebecca Wessler | March 16, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | March 16, 2020

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By E.C. Harrison | March 16, 2020

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By Callahan & Associates, Inc. | March 10, 2020

Join Callahan & Associates and Kirkbride for a discussion about WSECU’s transition from waterfall to agile project management in an effort to improve the member experience.

By Rebecca Wessler | March 9, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | March 9, 2020

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne | March 9, 2020

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.

By Samantha Cristobal | March 9, 2020

Mortgage lending helps drive the loan portfolio to new heights while membership engagement deepens at cooperatives over the decade following the Great Recession.

By Rebecca Wessler | March 6, 2020

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Callahan & Associates, Inc. | March 5, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Erik Payne | March 5, 2020

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Callahan & Associates, Inc. | March 4, 2020

Join Callahan & Associates and Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends for all U.S. Credit Unions.

By Jason Haley | March 4, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Marc Rapport | March 3, 2020

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Rebecca Wessler | March 2, 2020

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Alogent | March 2, 2020

Upgrades, replacements, and new installations don’t have to be difficult.

By PSCU | March 2, 2020

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By Elan Financial Services | March 2, 2020

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.

By Marc Rapport | March 2, 2020

The California cooperative is four years into a digital evolution that relies heavily on member feedback.

By Marc Rapport | March 1, 2020

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Sharon Simpson | Feb. 27, 2020

University FCU considers community needs and institutional strengths to identify high-impact areas of service.

By Callahan & Associates, Inc. | Feb. 24, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 24, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 24, 2020

The Small Credit Union Roundtable featured CEOs bringing members into the financial mainstream and NCUA chair Rodney Hood on the regulator’s role.

By E.C. Harrison | Feb. 24, 2020

A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.

By Marc Rapport | Feb. 24, 2020

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Marc Rapport | Feb. 24, 2020

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Erik Payne | Feb. 24, 2020

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne | Feb. 21, 2020

CUNA’s Governmental Affairs Conference is here. CreditUnions.com offers a handful of suggestions to help attendees make the most of their downtime.

By Marc Rapport | Feb. 20, 2020

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Callahan & Associates, Inc. | Feb. 18, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 18, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 18, 2020

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Marc Rapport | Feb. 18, 2020

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Marc Rapport | Feb. 17, 2020

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Sharon Simpson | Feb. 17, 2020

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Erik Payne | Feb. 17, 2020

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Sharon Simpson | Feb. 14, 2020

Simple changes make it clear this California cooperative is in the people business.

By Aman Johal | Feb. 13, 2020

The decade ends with the three most productive lending quarters in the history of the credit union movement. Plus, more can’t-miss insights from Callahan’s quarterly webinar.

By Callahan & Associates, Inc. | Feb. 11, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 10, 2020

Five can't-miss data points this week on CreditUnions.com.

By CU Student Choice | Feb. 10, 2020

Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.

By Marc Rapport | Feb. 10, 2020

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.

By Sharon Simpson | Feb. 10, 2020

Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.

By Erik Payne | Feb. 10, 2020

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Marc Rapport | Feb. 10, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Marc Rapport | Feb. 10, 2020

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Jason Haley | Feb. 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Feb. 4, 2020

Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Feb. 3, 2020

Five can't-miss data points this week on CreditUnions.com.

By Elan Financial Services | Feb. 3, 2020

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Marc Rapport | Feb. 3, 2020

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Marc Rapport | Feb. 3, 2020

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By SWBC | Feb. 3, 2020

Now is the time to evaluate your credit union’s collections operation.

By Callahan & Associates | Feb. 3, 2020

Looking for new lending or LOS solutions? Check out these featured credit union suppliers.

By William Hunt | Feb. 3, 2020

Third quarter 2019 data shows that indirect loans still dominate the credit union industry’s auto portfolio, though momentum appears to have stalled in recent quarters.

By Aman Johal | Feb. 3, 2020

Despite slowing balance sheet growth, loan production picked up in the second half of the year, as the industry posted a record setting quarter in the three months ending September 2019.

By Erik Payne | Jan. 28, 2020

Callahan data confirms another Super Bowl win for the Bay Area.

By Erik Payne | Jan. 28, 2020

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Marc Rapport | Jan. 27, 2020

The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Rebecca Wessler | Jan. 21, 2020

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Jan. 20, 2020

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Erik Payne | Jan. 20, 2020

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Madison Harbin | Jan. 20, 2020

The worlds of social media and search are ever-changing. Below, we've highlighted some of the most groundbreaking updates from 2019 that may impact your credit union's 2020 strategy.

By Jon Jeffreys | Jan. 20, 2020

More purpose trumps maximizing profit at the world’s largest asset manager. Member-owned financial cooperatives should take note.

By Erik Payne | Jan. 14, 2020

STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.

By Jason Haley | Jan. 13, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Jan. 13, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 13, 2020

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.

By Marc Rapport | Jan. 13, 2020

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

By Erik Payne | Jan. 13, 2020

Credit union performance data likes the Palmetto State school’s chances in the College Football Playoff National Championship.

By Callahan & Associates, Inc. | Jan. 8, 2020

Join Callahan & Associates and Maha Brauch for an interactive discussion about the steps Affinity Plus took to build a next-generation digital banking experience for its members.

By Jay Johnson | Jan. 8, 2020

A collaborative culture that sticks to old principles while embracing innovation remains a key to the movement’s responsiveness and relevance.

By Katy Slater | Jan. 8, 2020

Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.

By Alix Patterson | Jan. 8, 2020

A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.

By Jon Jeffreys | Jan. 7, 2020

Strategic decisions made around three essential elements will prove critical to the future success of the credit union movement.

By William Hunt | Jan. 6, 2020

A decade-long, side-by-side snapshot reveals how the credit union landscape has changed from the tail end of the Great Recession to today.

By Rebecca Wessler | Jan. 2, 2020

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By William Hunt | Dec. 30, 2019

Credit unions continue to prioritize short-term liquidity, apparent in the movement's investment portfolio.

By Aman Johal | Dec. 30, 2019

Third quarter lending performance rebounds from a slow first half of the year.

By Rebecca Wessler | Dec. 30, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne | Dec. 30, 2019

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne | Dec. 30, 2019

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Erik Payne | Dec. 30, 2019

To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.

By Marc Rapport | Dec. 30, 2019

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.

By Marc Rapport | Dec. 30, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Jay Johnson | Dec. 30, 2019

The most successful decade in the history of the movement is coming to an end. How can credit unions prepare for what comes next?

By Samantha Cristobal | Dec. 30, 2019

First mortgage origination growth tops 12% as refinancing opportunities fuel activity.

By Michael Blackman | Dec. 30, 2019

Despite slowing consumer demand across the country, auto loans remain big business for credit unions. However, this is a segment worth tracking in the months to come.

By Samantha Cristobal | Dec. 30, 2019

Third quarter deposit performance resulted in slightly eased liquidity pressures.

By Samantha Cristobal | Dec. 30, 2019

Credit unions report improved earnings following 2018 rate cuts. However, increased expenses put downward pressure on margins.

By Aman Johal | Dec. 30, 2019

As employee productivity rises industrywide, so, too, does compensation.

By William Hunt | Dec. 30, 2019

In Arizona, first mortgage balances and share draft penetration hit decade-plus highs.

By Erik Payne | Dec. 26, 2019

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Rebecca Wessler | Dec. 23, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 23, 2019

Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.

By Rebecca Wessler | Dec. 23, 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler | Dec. 23, 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Rebecca Wessler | Dec. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 16, 2019

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Marc Rapport | Dec. 16, 2019

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By Callahan & Associates | Dec. 16, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By William Hunt | Dec. 16, 2019

Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.

By Callahan & Associates, Inc. | Dec. 11, 2019

Join Callahan & Associates and Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on 3Q 2019 Performance Data.

By Rebecca Wessler | Dec. 9, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 9, 2019

Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.

By Marc Rapport | Dec. 9, 2019

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Marc Rapport | Dec. 9, 2019

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By E.C. Harrison | Dec. 9, 2019

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.

By Callahan & Associates | Dec. 9, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By Extensia Financial LLC | Dec. 5, 2019

Join Extensia Financial LLC for a discussion on how to choose a participation partner. We’ll cover the basics of how to find a partner, explore the benefits of participation partners, and demonstrate how your credit union can diversify and grow loans through participation lending.

By Jason Haley | Dec. 5, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | Dec. 4, 2019

Join Callahan & Associates and Travis Flora, culture and values officer for Commonwealth Credit Union, for a discussion about how to ensure staff members fully adopt a new culture and continue to embrace it as the organization matures.

By Rebecca Wessler | Dec. 3, 2019

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 2, 2019

Five can't-miss data points this week on CreditUnions.com.

By Fiserv | Dec. 2, 2019

Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.

By Marc Rapport | Dec. 2, 2019

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.

By Marc Rapport | Dec. 2, 2019

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Symitar | Dec. 2, 2019

Give your members the opportunity to live a life well spent.

By Erik Payne | Dec. 2, 2019

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Samantha Cristobal | Dec. 2, 2019

Which cores gained or lost market share in the credit union space? What does performance look like for credit union clients? Learn this and more in the annual Market Share Guide: Credit Union Core Processors from Callahan & Associates.

By Samantha Cristobal | Nov. 26, 2019

Member engagement is on the rise as credit unions build on post-recession membership surge.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By Erik Payne | Nov. 21, 2019

New programs at Purdue Federal ensure relationships with business members transcend the transaction.

By Callahan & Associates, Inc. | Nov. 20, 2019

Join Callahan & Associates and Blake Lyons, vice president of marketing at RBFCU for a discussion about the credit union's marketing structure and how credit unions of all sizes can work more effectively with internal and external resources.

November 2019 Credit Union Power BI User Group Getting Started, Key Decisions, & Useful Tips

By William Hunt | Nov. 19, 2019

Nine graphs show what impact secondary capital has had within the credit union industry during the past decade.

By E.C. Harrison | Nov. 18, 2019

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.

By E.C. Harrison | Nov. 18, 2019

Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.

By Rebecca Wessler | Nov. 18, 2019

Five can't-miss data points this week on CreditUnions.com.

By Elan Financial Services | Nov. 18, 2019

A look at whether your current credit card program is providing the digital capabilities members expect.

By Erik Payne | Nov. 18, 2019

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Aman Johal | Nov. 13, 2019

The loan-to-share ratio falls, and other can’t-miss insights from Callahan’s quarterly webinar.

By Rebecca Wessler | Nov. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Nov. 11, 2019

How six credit unions deliver real benefits to military members, veterans, and their families.

By Erik Payne | Nov. 11, 2019

The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.

By Marc Rapport | Nov. 11, 2019

The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.

By Michael Blackman | Nov. 11, 2019

This Veterans Day, see how military credit unions stack up to the industry as a whole.

By Jason Haley | Nov. 7, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Charlotte Taft | Nov. 7, 2019

An interactive dashboard by Callahan & Associates offers insight into the loan portfolio of any credit union in the United States.

By Marc Rapport | Nov. 4, 2019

A South Carolina credit union expands its relationship with Habitat for Humanity and plants a stake in community service.

By Rebecca Wessler | Nov. 4, 2019

Five can't-miss data points this week on CreditUnions.com.

By Auto Financial Group | Nov. 4, 2019

Current vehicle sales trends signal shifts in consumer preferences.

By SWBC | Nov. 4, 2019

Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.

By Blend | Nov. 4, 2019

A successful change management strategy gives teams the tools to navigate workplace changes in a deliberate, thoughtful, and results-oriented manner.

By Marc Rapport | Nov. 4, 2019

The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.

By E.C. Harrison | Nov. 4, 2019

Three credit union leaders talk about tactics to keep lending in line with federal regulations.

By Erik Payne | Oct. 30, 2019

Langley FCU’s one-day Summit engages staff members and provides career development opportunities.

By Erik Payne | Oct. 30, 2019

MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.

By Rebecca Wessler | Oct. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Vertifi Software | Oct. 28, 2019

Ongoing innovation at EasCorp CUSO builds on its legacy as a pioneer in remote deposit capture and more.

Partner Perspective
How To Loan More With Less Risk

By Open Lending | Oct. 28, 2019

Open Lending’s lenders protection tools calculate risk and then insures loans through third-party carriers.

By Sharon Simpson | Oct. 28, 2019

The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.

By Marc Rapport | Oct. 28, 2019

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By Mike Zaleski | Oct. 28, 2019

Four themes to monitor in the ever-evolving technology landscape.

By Michael Blackman | Oct. 28, 2019

An examination of three economic indicators helps credit unions evaluate whether their loan strategy is good for individual members as well as the overall membership.

By Callahan & Associates, Inc. | Oct. 23, 2019

Join Callahan & Associates and Daniel Estal, vice president of lending and market development, and Rochelle Runge, marketing supervisor at Northern Credit Union, for a discussion about the credit union’s geofencing, push notification, and digital coupon strategies to reach would-be homebuyers.

By Callahan & Associates, Inc. | Oct. 22, 2019

Watch this webinar for an analysis of mortgage trends based on the newly released HMDA data, and how you can use Callahan software to gain insight into your own market.

China trade, interest rate concerns make profitable risk management more critical.

By E.C. Harrison | Oct. 21, 2019

With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.

By Marc Rapport | Oct. 21, 2019

Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.

By Erik Payne | Oct. 21, 2019

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Marc Rapport | Oct. 21, 2019

1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.

By William Hunt | Oct. 21, 2019

Credit unions excel in open-ended mortgage lending but lose their share of this niche market as borrowers age.

By Samantha Cristobal | Oct. 21, 2019

See how credit unions in different regions of the country are engaging with their members in this detailed ROM breakdown.

By Rebecca Wessler | Oct. 21, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Oct. 17, 2019

Join Tim Kolk, president of TRK Advisors, for a discussion about how agent credit card programs work and how to ensure the best possible evaluation of this option.

By Rebecca Wessler | Oct. 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Oct. 15, 2019

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Erik Payne | Oct. 14, 2019

Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.

By Sharon Simpson | Oct. 14, 2019

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Katy Slater | Oct. 14, 2019

Many credit unions talk about mission, vision, and values. But even a guiding light requires people to look up and follow it.

By Phylicia Atkins | Oct. 14, 2019

A happy, motivated workforce presents operational as well as member-facing benefits.

By Jason Haley | Oct. 7, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Oct. 7, 2019

Five can't-miss data points this week on CreditUnions.com.

By SWBC | Oct. 7, 2019

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By Blend | Oct. 7, 2019

Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.

By PSCU | Oct. 7, 2019

Examine workflows with an eye toward making people the center of the process.

By Marc Rapport | Oct. 7, 2019

Credit unions must decide how to handle the security and operations future of their ATMs.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Erik Payne | Oct. 7, 2019

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.

By Erik Payne | Oct. 7, 2019

Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.

By ALM First Financial Advisors | Oct. 4, 2019

The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.

By William Hunt | Oct. 4, 2019

Data from the Home Mortgage Disclosure Act shows cooperatives do more business in rapport-based loan categories relative to other lenders.

By SilverCloud, Inc. | Oct. 3, 2019

Join SilverCloud Inc. for a discussion on how to kickstart the implementation of chatbots. We’ll cover the advantages, explore various use cases, and show you how to improve the member experience using chatbots in a painless and cost-effective manner.

October Credit Union Tableau User Group Meeting

By Callahan & Associates, Inc. | Oct. 1, 2019

Join Callahan & Associates and Charlie Allen, vice president of member experience at Christian Community Credit Union for a discussion about the cooperative's in-depth, process-level approach to improving the member experience.

By William Hunt | Oct. 1, 2019

Earnings growth extended into the second quarter as cooperatives reported higher net interest income than operating expenses for the second consecutive period.

By PSCU | Sept. 30, 2019

The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.

By Erik Payne | Sept. 30, 2019

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Jay Johnson | Sept. 30, 2019

The power of the cooperative model was on display this past month as credit unions came together to share past successes and strategies for the future.

By Alexandra Gekas | Sept. 30, 2019

Planning and variety go a long way in helping credit unions steadily create content that showcases their brand and humanity without breaking the budget.

By Erik Payne | Sept. 26, 2019

There was much to see at the financial innovation conference. Here’s what was most relevant to credit unions.

By Marc Rapport | Sept. 23, 2019

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.

By Erik Payne | Sept. 23, 2019

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Timothy Kolk | Sept. 23, 2019

These partnerships can serve members and the credit union, or they can damage the cooperative. There is no one right answer for everyone, but there is a wrong approach.

By Samantha Cristobal | Sept. 23, 2019

Loan originations dropped in the first quarter of 2019, but a pickup in activity in the second quarter has started to turn the tide.

By Rebecca Wessler | Sept. 23, 2019

Five can’t-miss data points this week on CreditUnions.com.

By Samantha Cristobal | Sept. 20, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Jay Johnson | Sept. 20, 2019

Credit unions must ensure they are effectively serving current members while positioning themselves for the next iteration of financial services.

By Aman Johal | Sept. 20, 2019

Utah credit unions reported robust annual deposit and loan growth.

By Samantha Cristobal | Sept. 20, 2019

Credit union membership grew 3.7% and earnings pushed ROA up 6 basis points year-over-year. What else happened in second quarter?

By Marc Rapport | Sept. 20, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Callahan & Associates, Inc. | Sept. 19, 2019

Join Tim Kolk, president of TRK Advisors, for a discussion about how credit unions can optimize their card portfolios and remain competitive in this continually evolving market.

By CU Student Choice | Sept. 19, 2019

A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.

By Alix Patterson | Sept. 18, 2019

The mobile-only bank’s marketing gambit provides lessons in how to make lemonade out of lemons.

Join us for the first meeting of the Credit Union PowerBI User Group to learn how other credit union analytics professionals have tackled problems relating to getting started with the right techn

By Rebecca Wessler | Sept. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Sept. 16, 2019

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Erik Payne | Sept. 16, 2019

How agile project management has helped WSECU work smarter, faster, and better.

By Jennifer Davis | Sept. 16, 2019

Small improvements can add up to big value for credit union products and services.

By Samantha Cristobal | Sept. 11, 2019

As credit card lending nationwide continues to rise, consumers are increasingly looking to credit unions as a source of lending.

By Erik Payne | Sept. 11, 2019

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Callahan & Associates, Inc. | Sept. 10, 2019

Join Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development at Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on second quarter 2019 performance data for all U.S

By Marc Rapport | Sept. 9, 2019

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Rebecca Wessler | Sept. 9, 2019

Five can't-miss data points this week on CreditUnions.com.

By PSCU | Sept. 9, 2019

Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.

By E.C. Harrison | Sept. 9, 2019

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.

By Timothy Kolk | Sept. 9, 2019

Credit unions will face headwinds in the coming year, but a well-managed credit card portfolio can weather the storm.

By Maya Neuman | Sept. 6, 2019

New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.

By Jason Haley | Sept. 4, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Erik Payne | Sept. 4, 2019

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Sharon Simpson | Sept. 3, 2019

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

By Callahan & Associates, Inc. | Aug. 27, 2019

Join Callahan & Associates and Affinity FCU's Charlie White, business transformation officer, and Marc Conover, workforce manager, for a discussion about how the credit union is leveraging robotic process automation (RPA) to improve the member experience.

By Rebecca Wessler | Aug. 26, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sam Taft | Aug. 26, 2019

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Marc Rapport | Aug. 26, 2019

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport | Aug. 26, 2019

Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.

By Marc Rapport | Aug. 26, 2019

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Erik Payne | Aug. 22, 2019

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Callahan & Associates, Inc. | Aug. 21, 2019

Join Callahan & Associates and Stephanie Carl, director of marketing and digital experience at Corning Credit Union, for a discussion about how the credit union created a formal team to implement a three-pronged, no-surprise communications strategy and ensure a smooth technology conversion.

By Rebecca Wessler | Aug. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Aug. 19, 2019

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Erik Payne | Aug. 19, 2019

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Marc Rapport | Aug. 19, 2019

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Aman Johal | Aug. 15, 2019

Both sides of the balance sheet and the income statement see significant changes in the second quarter.

By Rebecca Wessler | Aug. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Aug. 12, 2019

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Sharon Simpson | Aug. 12, 2019

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Marc Rapport | Aug. 12, 2019

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.

By Callahan & Associates, Inc. | Aug. 8, 2019

The 2019 Credit Card Management School, a partnership between Callahan & Associates and TRK Advisors, helps credit unions optimize their card portfolios and better understand the latest trends in program design and management.

By Jason Haley | Aug. 7, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Aug. 5, 2019

Five can't-miss data points this week on CreditUnions.com.

By SWBC | Aug. 5, 2019

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

Partner Perspective
Capturing Commercial Deposits

By Elan Financial Services | Aug. 5, 2019

Would a merchant services program help your credit union grow deposits?

By SWBC | Aug. 5, 2019

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By Erik Payne | Aug. 5, 2019

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne | Aug. 5, 2019

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Rebecca Wessler | Aug. 5, 2019

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By Aman Johal | Aug. 5, 2019

Credit unions nationwide are making more student loans and taming delinquency rates.

By Erik Payne | July 29, 2019

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By E.C. Harrison | July 29, 2019

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By Samantha Cristobal | July 29, 2019

The movement’s continuing growth in membership is accompanied by growing engagement.

By Rebecca Wessler | July 29, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

By Rebecca Wessler | July 22, 2019

Five can't-miss data points this week on CreditUnions.com.

A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.

By Erik Payne | July 22, 2019

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Sharon Simpson | July 22, 2019

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Marc Rapport | July 22, 2019

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Victoria Taylor | July 22, 2019

Callahan clients comprise majority of top credit unions in America.

Tableau User Group: July 2019 How to Party With Your Data CORE-ectly

By Callahan & Associates, Inc. | July 16, 2019

Join Callahan & Associates and Kathy Martin, senior vice president of development and support at Directions Credit Union, for a discussion about how the cooperative is retaining talent and developing future leaders.

By Rebecca Wessler | July 15, 2019

Five can't-miss data points this week on CreditUnions.com

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport | July 15, 2019

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Aman Johal | July 15, 2019

Credit unions reported the best delinquency rates since before the Great Recession. A deeper dive into the data shows which areas are performing the best.

By Erik Payne | July 12, 2019

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Neustar | July 11, 2019

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Rebecca Wessler | July 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By PSCU | July 8, 2019

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By Alogent | July 8, 2019

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By SilverCloud, Inc. | July 8, 2019

The opportunity most credit unions are overlooking.

By Erik Payne | July 8, 2019

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Fiserv | July 8, 2019

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Neustar | July 8, 2019

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Marc Rapport | July 8, 2019

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Samantha Cristobal | July 8, 2019

Expanding electronic services is another way credit unions provide more convenience and value for their members. Which institutions lead the way in online banking usage?

By Jason Haley | July 8, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | July 2, 2019

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Marc Rapport | July 1, 2019

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Glia | June 27, 2019

When it comes to your member experience, simplicity and ease are key. Whether it's signing up for a Membership or purchasing a new product, your digital journeys should be as effortless as possible. But how do we measure simplicity and ease for our various member journeys?

By Samantha Cristobal | June 27, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Samantha Cristobal | June 25, 2019

Credit union membership grew 4.0% year-over-year and share growth accelerated 65 basis points quarter-over-quarter. What else happened in first quarter?

By Rebecca Wessler | June 24, 2019

Five can't-miss data points this week on CreditUnions.com.

By Advanced Fraud Solutions | June 24, 2019

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By Auto Financial Group | June 24, 2019

How residual based financing helps credit unions keep up with a changing auto lending landscape.

By TEMENOS USA Inc | June 24, 2019

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Erik Payne | June 24, 2019

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Marc Rapport | June 24, 2019

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Jay Johnson | June 24, 2019

Now’s the time to go beyond financial metrics to measure — and empower — employee, member, and community impact.

By Alexandra Gekas | June 24, 2019

These key do’s and don’ts will help any credit union build a superior member experience program in a snap.

By Callahan & Associates | June 20, 2019

Join Callahan & Associates, Rob Miller, CEO, and Laurie Fielder, VGreen program director, at Vermont State Employees Credit Union, for an interactive discussion about how the Green Mountain State cooperative has they have become one of the greenest credit unions in the country.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Rebecca Wessler | June 17, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | June 17, 2019

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Fiserv | June 17, 2019

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By E.C. Harrison | June 17, 2019

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By Erik Payne | June 17, 2019

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Doxim Inc. | June 12, 2019

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Celeste Karwan | June 11, 2019

Understanding key performance metrics will help gauge early successes and identify any operational adjustments needed to achieve strategic goals.

By Rebecca Wessler | June 10, 2019

Five can't-miss data points this week on CreditUnions.com.

Partner Perspective
Insourcing Vs. Outsourcing

By Elan Financial Services | June 10, 2019

What should a credit union consider when evaluating its in-house credit card program strategy?

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By CU Student Choice | June 10, 2019

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By Marc Rapport | June 10, 2019

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Jason Haley | June 7, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | June 5, 2019

Join Callahan & Associates and Rachel Van Noord, director of community outreach for BECU, for an interactive discussion about the Washington credit union’s Member Summit.

By Rebecca Wessler | June 3, 2019

Five can't-miss data points this week on CreditUnions.com.

By CULA | June 3, 2019

In a challenging economy credit unions must choose loan products that efficiently maximize returns.

By SWBC | June 3, 2019

Having a system in place helps effectively address causes and lowers the risk of reputational damage.

By Marc Rapport | June 3, 2019

The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.

By E.C. Harrison | June 3, 2019

This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.

By Samantha Cristobal | June 3, 2019

Since year-end 2017, credit unions have gone from financing 19.7% of auto loans on the market to 20.5%.

By Aman Johal | June 3, 2019

Annual growth in auto loans was the fastest of any major loan product at U.S. credit unions. Dig deeper to learn why.

By Sam Taft | June 3, 2019

Stronger than expected seasonal first quarter inflows contributed to the largest quarterly jump since 2009. The average yield on investments also hit a 10-year high.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | June 1, 2019

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Samantha Cristobal | June 1, 2019

Credit unions in Missouri turned out impressive auto loan penetration and overall asset quality.

By Erik Payne | June 1, 2019

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.