State Employees' Credit Union

By Marc Rapport | Sept. 19, 2022

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

By Marc Rapport | Sept. 12, 2022

From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.

By Rebecca Rowold | June 6, 2022

Credit unions across the country have rolled out programs to create better days in their communities.

By Marc Rapport | May 30, 2022

Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.

By Aaron Passman | May 16, 2022

More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and low-income communities.

By Aaron Passman | May 9, 2022

The SECU Foundation from North Carolina-based State Employees’ Credit Union has made a name for itself by homing in on key areas where it can have an impact across the state. The philanthropy’s biggest success, however, might be the buy-in it gets from members.

By | April 20, 2022

Since its launch, small monthly contributions from members of North Carolina's State Employees' Credit Union have helped fuel more than $216 million in total giving from the SECU Foundation.

By Rebecca Wessler | Jan. 10, 2022

Three ways credit unions are delivering on a promise to support members, neighborhoods, communities, and more.

By Erik Payne | Oct. 25, 2021

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Erik Payne | Sept. 6, 2021

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.

By Marc Rapport | Aug. 9, 2021

“A positive difference” at the end of the day and a career of 46 years.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Sept. 21, 2020

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.

By Marc Rapport | Aug. 3, 2020

SECU rethinks REOs to create quality, affordable housing across the Tarheel State.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | March 23, 2020

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport | Dec. 16, 2019

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By Marc Rapport | Dec. 9, 2019

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By Marc Rapport | Nov. 25, 2019

Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.

By Sharon Simpson | Sept. 16, 2019

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Rebecca Wessler | Aug. 5, 2019

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.

By Sharon Simpson | May 20, 2019

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By E.C. Harrison | May 7, 2019

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By | Dec. 17, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Sept. 10, 2018

The North Carolina cooperative generates strong deposits to fuel a humming lending machine.

By Marc Rapport | March 12, 2018

LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.

By Marc Rapport | Sept. 11, 2017

Credit unions are seeing a generational shift in how money flows in and out of the institution, but it’s a process more than a pitfall.

By Marc Rapport | May 22, 2017

Credit unions from across the country dish on tactics to find the best employees.

By Erik Payne | Dec. 26, 2016

Nine strategies pinpointing how credit unions can better build, design, and staff their brick-and-mortar locations.

By Erik Payne | Dec. 26, 2016

Eight strategies and lessons in managing one of the credit union industry’s largest assets.

By Michelle Parker | Oct. 3, 2016

Which 10 credit unions top the list for largest branching network?

By Callahan & Associates | Sept. 28, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | July 18, 2016

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.

By Marc Rapport | June 27, 2016

Small credit union roundtable kicks off ACUC with discussion on business and thought collaboration, and on the loss of intellectual capital.

By Marc Rapport | April 25, 2016

A new local service strategy allows SECU of North Carolina to measure contact center success three rings at a time.

By Erik Payne | March 7, 2016

What are credit unions doing to better serve members during the auto-buying process?

By Marc Rapport | Feb. 22, 2016

The credit union branch network continues to grow, with different strategies across the map.

By Marc Rapport | Dec. 21, 2015

Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.

By Elan Financial Services | Nov. 30, 2015

What are common compliance pitfalls a credit union can fall into?

By Erik Payne | Nov. 16, 2015

State Employees’ Credit Union takes a decentralized approach to its lending model. How does it work, and why does the credit union believe this complex, pricey model is worth it?

By Erik Payne | Aug. 1, 2015

SECU shares how it prepared its 1,800 certified mortgage loan originators for changes resulting from the new loan disclosure rules.

By Marc Rapport | June 1, 2015

Credit unions on both coasts share how they ramped up new insurance and investment services.

Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

By Leigh Anne Terry | April 1, 2015

These credit union-ready memes offer a quick way to share a memorable comment via social media.

By Jim Blaine | Feb. 12, 2015

Albert Einstein hailed the power of compounding interest. But that power works both ways, as payday lenders well know.

By Marc Rapport | Jan. 5, 2015

Word-of-mouth, volunteer boards, and press releases replace email blasts, flyers, and media spend at the nation’s second-largest credit union.

By Alix Patterson | Jan. 4, 2015

Credit unions need to recognize the power in their members' stories as a way to communicate the credit union difference.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Drew Grossman | June 9, 2014

One credit union targets public service employees with a generous first-time homebuyer program.

By Jennifer Davis | May 5, 2014

The comment period on NCUA’s proposed risk-based capital requirement runs through May 28. Take inspiration from these credit union leaders when crafting a response.

By Sharon Simpson | Feb. 10, 2014

North Carolina’s SECU has nearly two million members worldwide and branches in every one of the state’s 100 counties, but it’s the credit union’s ambassadors that give it a distinct presence in the Tar Heel state.

By Drew Grossman | Dec. 16, 2013

In 2011, SECU completed its goal of putting a branch in every county in North Carolina, so earlier this year when the board decided to focus exclusively on in-state members, the credit union had a branch footprint in place to reach everyone.

By Drew Grossman | Oct. 14, 2013

SECU of North Carolina brings its focus back home to ensure it is taking care of its Tar Heel State members.

By Drew Grossman | Oct. 2, 2013

Sometimes all members need to generate referrals is the opportunity to interact with others.

By Andrew Bolton | Aug. 7, 2013

By Rebecca Wessler | June 17, 2013

State Employees’ Credit Union takes lending decisions out of the hands of automated systems and puts them into the hands of individual financial service officers.

By Jay Johnson | June 17, 2013

Credit unions fought back growing competition to post strong first quarter performance.

By Mark Reed | April 15, 2013

Like banks and thrifts, credit unions are shuttering more branches while stepping up technology at their remaining locations.

By Chip Filson | Feb. 18, 2013

Credit unions themselves need to spearhead NCUA reform. Here are the reasons.

By Rebecca McClay | Oct. 15, 2012

Each mortgage modification a credit union makes to help members avoid foreclosure keeps the housing market in better health.

By Aaron Pugh | Aug. 20, 2012

Credit unions that aren’t active in student lending can assist students in other ways.

By Bailey Reutzel | Aug. 15, 2012

A new payment technology embraces globalization to make international and domestic transactions safe and stress free.

By Rebecca Wessler | Aug. 6, 2012

Pentagon FCU and SECU of North Carolina work with regulators to create transparent, member-friendly documents.

By Aaron Pugh | July 16, 2012

A partnership between SECU and two education-related organizations gives delinquent student borrowers another chance.

By Bailey Reutzel | May 14, 2012

PenFed’s 5/5 ARM is a sought-after product but one that takes commitment to efficiency.

By Jim Blaine | April 19, 2012

Jim Blaine’s lessons from the front-line of roller coaster riding.

12 For 2012

By Alix Patterson | April 16, 2012

Credit unions are entering 2012 with unprecedented momentum in member growth, lending, and core deposit balances.

By Jim Blaine | March 14, 2012

A hang gliding anecdote from Jim Blaine, CEO of State Employees Credit Union, offers insight into what it takes for a credit union to truly take off.

By Chip Filson | Feb. 13, 2012

Transparency allows for all to take informed action, which is why disclosure is built into the cooperative system.

By Aaron Pugh | Jan. 30, 2012

A 2012 IRS budget shortfall means tax season may be difficult for consumers to navigate. Cooperatives are ready to help plot a cost-effective course.

By Chip Filson | Jan. 10, 2012

The exam process in North Carolina is compromising cooperative values and critical aspects of the credit union system.

By Brianne Aiken | Dec. 14, 2011

SECU of North Carolina reflects on its payday loan alternative for members.

By Rebecca McClay | Nov. 28, 2011

Credit unions can offer special short-term loans and financial counseling during these high-spending months.

By Rebecca Wessler | Aug. 15, 2011

Offering credit. Creating thrift. The credit union system powers on during tough economic times.

By Rebecca McClay | July 19, 2011

Many credit unions develop specialized mortgage products for specific homeowner groups.

By Rebecca McClay | July 18, 2011

Many credit unions develop specialized mortgage products for specific homeowner groups.

By Thomas Cullen | July 4, 2011

Credit unions can use positive public relations to entice prospective members and turn them into ambassadors.

Make it Work

By Thomas Cullen | April 28, 2011

Mortgage loans are all about problem-solving, and few do it better than SECU in Raleigh.

Bend, Not Break

By Aaron Pugh | April 4, 2011

A potential government shut down is days away, but credit unions across the country are poised to help members absorb financial setbacks.

Storm Busters

By Aaron Pugh | March 17, 2011

Credit union mortgage modifications keep the dream of home ownership alive in North Carolina.

By Rebecca Wessler | Jan. 27, 2011

As part of the credit union’s strategic game plan, the call center at State Employees’ Credit Union originates all types of loans.

Death and Taxes

By Aaron Pugh | Jan. 17, 2011

Credit unions can’t do much about the first of these absolutes, but a variety of options are available to position members for success with the second.

By Chip Filson | Nov. 1, 2010

Credit unions help American consumers living paycheck to paycheck take advantage of historically low rates and reinvigorate the “grassroots” of the national economy.

The WOM Factor

By Sharon Simpson | Sept. 20, 2010

Successfully harness YOUR word of mouth power.

By Rebecca Wessler | June 28, 2010

SECU’s salary advance program encourages long-term savings habits through short-term credit.

By Rebecca Wessler | June 28, 2010

Members of the Raleigh, N.C.-based credit union have a voice, and SECU’s employees listen.

By Rebecca Wessler | June 21, 2010

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.

By Rebecca Wessler | June 14, 2010

SECU’s green car loan fills a niche for environmentally conscious members. That segment of the credit union’s billion-dollar-plus auto loan portfolio also happens to perform well.

By Rebecca Wessler | June 14, 2010

State Employees Credit Union holds more than 4,000 modified first mortgages. Here, SECU’s SVP of mortgage lending provides insight on how the credit union manages its portfolio.

By Rebecca Wessler | June 7, 2010

Brenda Anderson, call center VP, talks about how SECU ensures the best representatives are on the line.

By Rebecca Wessler | May 31, 2010

SECU was founded in 1937 to be a source of credit at a fair and reasonable rate for members.

By Rebecca Wessler | May 31, 2010

State Employees Credit Union of North Carolina throws open its doors for an in-depth examination of how it takes Southern sensibility to a whole new level.

By Aaron Pugh | April 5, 2010

Volunteer efforts by the members, for the members, maximize a credit union’s resources.

By Rebecca Wessler | March 23, 2010

President and CEO Jim Blaine talks about what increased regulation means for State Employee’s of North Carolina and the industry at large. (video included)

By Elliott Kashner | Feb. 1, 2010

Credit union leaders must be involved and engaged for the credit union industry to seize new opportunities in 2010.

By Rebecca Wessler | Jan. 25, 2010

Data from fourth quarter shows an increase in adjustable and fixed rate loan balances.

By Jim Blaine | June 15, 2009

In the final analysis you can say many things about a man's life… some men are admired, some are respected, some are envied, some are feared… and countless other adjectives and accolades. But, in the final analysis, the most important thing you can say about a great man is… he will be missed.

By Dane Coalson | March 2, 2009

State Employees’ Credit Union (SECU) Raleigh, NC ($15.9 billion) introduced a Million Dollar Sweepstakes in 2007 to encourage member checking account holders to convert from paper statements to e-statements.

By Elliott Kashner | Feb. 16, 2009

Last week, CEOs of some of the nation’s largest banks were summoned by Congress to defend their management of bailout funds. What would it look like if they called on credit unions?

By Dane Coalson | July 28, 2008

SECU Drives e-statement Adoption with a Million Dollar Sweepstakes

By Callahan & Associates | July 1, 2008

Credit unions exist to serve members, and the Return of the Member (ROM) scoring system is designed to measure how well credit unions live up to this task.

By Dane Coalson | June 30, 2008

SECU Gives Back to Members and Saves Money through Its Million Dollar Sweepstakes

By Sara Gaab | Nov. 5, 2007

Take a look at Navy, State Employees, and Pentagon's 3Q results. All three industry leaders have posted strong growth.

By Callahan & Associates | Oct. 15, 2007

A recent study showed that high impact organizations cannot achieve large-scale social change through service delivery alone. Here’s one way to raise your advocacy voice as well.

By Chip Filson | May 28, 2007

Take a look at different credit union approaches to executive compensation disclosures. The ultimate goal of disclosure is to sustain members’ trust with the credit union.

By Callahan & Associates | May 7, 2007

Take a look at different credit union approaches to executive compensation disclosures. The ultimate goal of disclosure is to sustain members’ trust with the credit union.

By Callahan & Associates | April 9, 2007

Learn about Jim Blaine's focus on members' financial needs.

By Jim Blaine | March 13, 2007

Jim Blaine speaks out about how your credit union can re-energize itself.

By Callahan & Associates | June 2, 2003

Last Thursday and Friday, Callahan's held its Quarterly Credit Union Trendwatch Call with Chip Filson leading a discussion on the latest topics in the credit union industry. Part of the discussion was centered on dealing with the recent large share inflows and managing a growing investment portfolio.