In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.

An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?

STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.

Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.

The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.

Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

Greylock FCU connects with staff members to address work/life balance and member service.

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.