Business Continuity

By Marc Rapport | June 8, 2020

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By CUNA Mutual Group | May 4, 2020

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By Aman Johal | April 27, 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.


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By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Rebecca Wessler | March 30, 2020

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Marc Rapport | March 30, 2020

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Marc Rapport | March 23, 2020

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport | March 23, 2020

The Oregon credit union is sequestering staff while stressing member service continuity.

By Rebecca Wessler | March 23, 2020

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Rebecca Wessler | March 16, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | March 16, 2020

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

A New Normal

By Erik Payne | June 1, 2019

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Erik Payne | Oct. 23, 2017

How CFE Federal Credit Union prepared for and responded to a storm that brought triple-digit-force winds and a state of emergency to the Sunshine State.

By Erik Payne | Oct. 23, 2017

BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.

By Rebecca Wessler | Oct. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | July 18, 2016

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, CreditUnions.com details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.

By Chris Howard | May 2, 2016

A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.

By Marc Rapport | Nov. 30, 2015

Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.

By Dahna Chandler | Nov. 30, 2015

An established disaster recovery plan helped the credit union serve members after a fire destroyed its data center.

By E.C. Harrison | Aug. 31, 2015

In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.

By Aaron Pugh | May 5, 2015

Presenters at the Financial Brand Forum explain why sharing shortfalls is just as important as touting strengths.

By Drew Grossman | July 9, 2014

Finding a replacement for any key employee can be difficult, so how do you go about finding successors for those iconic, one-of-a-kind leaders who represent the guiding force behind your institution?

By Leigh Anne Terry | July 9, 2014

A look at the advantages and perils of having your brand tied to a visionary figurehead.

By Drew Grossman | July 7, 2014

What’s the secret to rotating executives to different positions successfully? Weekly meetings, low turnover, and trust.

By Drew Grossman | July 7, 2014

Finding the right person for a new cooperative role or responsibility starts with building a case for the job.

By Drew Grossman | July 7, 2014

In response to an evolving industry, new job titles are appearing on credit union payrolls.

By Alogent | Feb. 24, 2014

Bluepoint Solutions Presents: The case for turning paper into an asset that improves service and builds relationships.

By Sharon Simpson | Dec. 16, 2013

Stanford FCU’s virtual call center reduces absenteeism, expands hours, and retains talent.

By Erik Payne | Dec. 2, 2013

Numerica Credit Union’s updated disaster recovery system consolidates processes and data and makes information more easily accessible.

By Erik Payne | Sept. 9, 2013

Teachers Federal Credit Union uses Facebook to inform members during times of emergency.

Partner Perspective
Be Ready For Anything

By Ongoing Operations LLC | Jan. 28, 2013

Consider these top four frequently outsourced items to greatly improve your disaster recovery plan.

By Agility Recovery Solutions | Jan. 14, 2013

Business interruptions and disasters can have far reaching effects on your credit union and your community as a whole. The time to become better prepared is now.

By Cory Shultz | Jan. 14, 2013

Contractors and other credit unions can ease your way.

By Bobby Matthis | Jan. 14, 2013

Be prepared to devote resources to the effort — even after the main work is complete.

By Rhonda Kleinecke | Jan. 14, 2013

Credit unions must know how to communicate with stakeholders before, during, and after a disaster.

By Cindy Atteberry | Jan. 14, 2013

A team approach and solid relationships with vendors and other credit unions will help streamline continuity and recovery.

By Brooke C. Stoddard | Jan. 14, 2013

A CEO needs advice on how to strike the right balance between too much and too little disaster preparation for this fictional mid-sized Tennessee credit union. Four real CEOs offer their insight.

By Aaron Pugh | Dec. 3, 2012

An Alaska credit union provides best practices for mitigating operational risk in challenging environments.

By Ongoing Operations LLC | Dec. 3, 2012

For those credit union leaders in the process of building a business continuity plan, this post is for you.

By Aaron Pugh | Oct. 30, 2012

Credit unions have an opportunity to help their communities bounce back from Hurricane Sandy.

By Rebecca McClay | Sept. 13, 2012

Darden Employees Federal Credit Union stands out in SEG relationship management. Take an in-depth look at why.

Partner Perspective
Be Sure And Secure In The Cloud

By Ongoing Operations LLC | July 16, 2012

What does the FFIEC’s statement on cloud computing mean for credit unions?

By Rebecca McClay | March 29, 2012

A network of credit unions sharing operations can better help a member through a disaster.

By Rebecca McClay | March 21, 2012

Reach out to other credit unions in times of distress. They’ll respond to your call for help.

By Rebecca McClay | Feb. 27, 2012

Offer many ways for your members to securely communicate their problems to you following a natural disaster.

By Rebecca McClay | Feb. 15, 2012

Plan to ensure your employees are well cared for during a disaster so that they can take care of your members.

By Rebecca McClay | Jan. 31, 2012

Louisiana’s Greater New Orleans FCU and Neighbors FCU think through their crisis plans carefully.

By Rebecca McClay | Jan. 23, 2012

Nearly one-third of this Seattle-based credit union’s contact center and staff works remotely.

By Alix Patterson | Jan. 16, 2012

Credit unions are deploying innovative ways to expand their footprint – both physically and virtually.

By Callahan & Associates | Jan. 1, 2012

Providing 24/7/365 support is vital to member satisfaction and loyalty. Test

By Aaron Pugh | Jan. 1, 2012

A CUSO highlights best practices to keep the doors open and the resources flowing in times of crisis.

A League Apart

By Aaron Pugh | Dec. 19, 2011

Whether credit unions are in the planning phase of disaster recovery or have actually been hit, regional leagues offer resources and support for members, employees, and institutions.

By | Oct. 3, 2011

Alaska’s Credit Union 1 ensures members receive service throughout all weather conditions.

By KES Group, LLC | July 4, 2011

There are commonalities to sustainability that apply to every business, and it is a strategy that has proven to be profitable.

By Thomas Cullen | April 14, 2011

Security Service Federal Credit Union doesn’t let account delinquency dampen spirits or stall business.

Bend, Not Break

By Aaron Pugh | April 4, 2011

A potential government shut down is days away, but credit unions across the country are poised to help members absorb financial setbacks.

By Aaron Pugh | March 10, 2011

With cloud gazing, much depends on interpretation. When it comes to cloud computing, some see storms and others see dollars signs.

By Rebecca Wessler | March 7, 2011

When disaster strikes, a strong communications plan ensures business continues and member service is not disrupted.

By Thomas Cullen | Jan. 6, 2011

A look at three small businesses that failed in 2010 is informative for credit unions.

By Chris Tissue | May 17, 2010

Credit unions and businesses are demonstrating ways social media can bolster existing communication channels with members.

By Callahan & Associates | April 1, 2010

Unexpected retirements and no need to worry when leadership is on board with a transition plan.

By Rebecca Wessler | March 11, 2010

A glimpse at the cheer worthy, jeer worthy, and tear worthy stories for the week of March 8, 2010.

By Lydia Cole | Jan. 1, 2010

Survey results highlight changes in credit union contact centers.

By Rebecca Wessler | Dec. 7, 2009

Credit unions across the country are forging call center partnerships in an effort to provide members with 24/7 care.

By Alix Patterson | Sept. 23, 2009

As the second wave of the Swine Flu makes its way across North America this Fall, how is your credit union preparing your employees and your members?

By Callahan & Associates | July 1, 2009

How much are credit unions spending on technology and is it more than last year?

By Jay Johnson | June 22, 2009

Business continuity planning and electronic channel enhancements are key technology initiatives for 2009, according to Callahan's 2009 Credit Union Technology Guide.

By Ryan Sherwin | March 2, 2009

William Cook, Senior Vice President for Planning & Member Service, Northwest Federal Credit Union, lays out his approach of working with employees to create a culture of awareness on business continuity.

By Ryan Sherwin | Feb. 16, 2009

2008 was a year of many lasting images, many negative as the economy spiraled into a downturn. With these dire times come situations where communication is critical. There are now credit union owned solutions that can help you with your quest to communicate when times are at their worst.

By Ray Springsteen | Dec. 1, 2008

The value of a robust business continuity program increases dramatically with the complexity of the business. Creating a program that has ongoing value to the entire business, developing a process that is accessible and simple to follow and designing a testing program that is sustainable are the keys to creating a viable business continuity program.

By Hunter Moss | Nov. 24, 2008

Disaster recovery plans are vital, living documents always up for refinement, as the nation’s credit unions learn from their service interruptions, large and small, man-made or from Mother Nature’s remarkable fury.

By Leigh Anne Terry | Oct. 13, 2008

Are you spending too much time looking for your organizations’ leader instead of helping a current employee achieve that goal?

By Chip Filson | Oct. 1, 2008

Credit unions have 17% of branches but only 5.7% of assets.

By Callahan & Associates | Oct. 1, 2008

Once your BIA is completed and all your potential vunerabilities noted, it is time to create your plan. Your business continuity plan is your strategy to reduce or respond to crises.

By Lydia Cole | Sept. 22, 2008

Over the past 15 years, Visions Federal Credit Union has coped with an extended local recession and a 500-yr flood. But through these difficulties, the credit union its members and the larger economy have forged stronger ties that can weather any storm.

Learn how disk-based backup can help your credit union securely and efficiently protect your core, servers and desktops against data loss.

By Ray Springsteen | April 28, 2008

With today's 'active' members accessing your credit union multiple times a day, how are ensuring your Business Continuity Program (BCP) is prepared to support that activity.

By Seyi Oduolowu | April 21, 2008

When you think about it, there are only two ways to test a Business Continuity Program (BCP), pro-actively before a disaster or reactively once disaster has struck.

By Ray Springsteen | April 7, 2008

Business continuity programs are more important than ever. According to a study by the Institute for Business and Home Safety, an insurance industry trade group, 25% of the businesses that close during a disaster will not re-open.

By My Credit Union | March 31, 2008

Successful credit union business continuity programs: (1) provide ongoing value to the entire business (2) include a plan that is accessible and simple to follow and (3) contain a method to evaluate the plan through scheduled and unscheduled testing.

By The Members Group | Jan. 21, 2008

Learn three ways you can not only reduce your expenses but also increase efficiency and better protect member data.

By Callahan & Associates | Oct. 1, 2007

Sixty-three percent of credit union respondents have increased their technology budgets.

By | July 16, 2007

Disasters, in all shapes and sizes, can appear unexpectedly. A shared branching strategy can be a “saving grace” for your members during those times.

By Carolyn Douglas | July 2, 2007

Boasting their new intranet as a premier communications tool, USA Federal Credit Union fundamentally changes the way their users communicate.

By Callahan & Associates | July 1, 2007

Sixty-three percent of credit union respondents have increased their technology budgets.

By Joe James | Feb. 27, 2006

Credit unions all along the Gulf Coast region were affected to some extent by Hurricanes Katrina and Rita. Find out how their financial performance has been affected and where they stand at year-end.