Team dynamics affect credit union performance and member experience. Here are two perspectives to help managers foster productive environments.
There isn’t a strict definition of the word “team.” But there is always something to learn about what makes for a successful working environment. From a group of football players in New Jersey to entrepreneurs around the country, every group and person has a way of doing things. And no one method of running a team always works, which is why credit unions need to know different approaches.
In an article on Inc.com, Jason Del Rey writes about the seismic shift in the culture of the New York Jets. With a new coach, quarterback, team facility, and stadium, optimism is swirling. From their offices at the team’s facility, workers can see the fields, and the Lombardi Trophy the Jets won for Super Bowl III reminds the employees what they’re working toward. The article speaks directly to the value of workspace design and placing value on success when it comes to team-building.
Credit unions can learn from these stars of the gridiron. What accomplishment is the staff of your credit union most proud of collectively? A sales goal met? Helping a member buy a house or a car? Whatever it is, promote the success within the branch and make sure everyone can see it everyday. Remind employees they worked together to achieve the goal.
In another Inc. article, Darren Dahl surveys entrepreneurs and small-business CEOs to find out what aspects of a company should never be micromanaged. From payroll to creativity, the list provides valuable insight into the benefits of delegation and hiring good people for important jobs.
Credit union managers can use the commentary offered here to inform their decisions and behaviors. Remember: One person cannot do everything at a credit union, nor should they have or want to. Focus on the benefits of letting other people help, thereby empowering employees to act.
These two articles offer different looks at what motivates teams and what can break them apart. Because they are generally smaller, credit unions need to be particularly aware of office dynamics in order to best serve members. A good team is critical to success. So start with the people inside the building. An excellent member experience will follow.