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Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.
The April Credit Union Power BI User Group — featuring Kelly Gage, senior business intelligence analyst at Red Canoe Credit Union — tackled how to avoid mistakes and make the most of business intelligence projects and reporting processes.
Learn about today’s cybersecurity environment and how credit unions can keep cardmember’s data safe.
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Nicole Lopez, BI Manager at Logix Federal Credit Union, walks us through the steps Logix has taken to deepen member relationships and understand delinquency risk through centralizing its data sources.
Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.
Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.
Now’s the time to make sure all payments channels work together as a “new normal” emerges.
The pandemic has changed the way Americans use cards. That behavior might never be the same.
Ron Smith, chief growth officer at Texas Trust Credit Union talks about centralizing analytics and reporting to gain a single source of truth, deeper knowledge about members, and the ability to target messaging at a granular level.
Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.