The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Empathy And Trust During A Difficult Chapter
Affinity Federal Credit Union
A member wanted to recognize one of our Loss Mitigation Specialists for her extraordinary compassion and commitment during an incredibly difficult time. After co-signing an auto loan that ultimately went into default, the member found herself facing significant financial and personal hardship. While managing serious health challenges, she struggled to resolve the situation and felt […]
When Adventure Is A Need, Not Just A Want
Solarity Credit Union
TJ, Dave, and their son, Drake, find freedom on the open road, hitching up their off-grid trailer whenever adventure calls. From fishing along the Columbia River to camping near Potholes Reservoir or hunting north of Spokane, their RV gives them the flexibility to unplug, recharge, and spend meaningful time together. With a busy life centered […]
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
A First Home In The Place They Love
Solarity Credit Union
For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]
A Special Gift Creates A Happy Anniversary
Chaffey Federal Credit Union
I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]
Money Caught Up In Fly-By Scam? Western Division Saves The Day.
Western Division Federal Credit Union
Before the holidays, a member fell victim for a fraudulent airline website mimicking Southwest. Realizing after making the $1,000 purchase, she contacted the office to help recover her funds. This incident required significant time, patience, and follow-through. Rachel made calls, sent emails, and provided a lot of documentation for the case. After weeks of persistence, […]
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Envisant Acquires IronSafe Software System
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
Southeast Financial Credit Union Signs New Core Agreement with Synergent
EECU Sponsors Disaster Preparedness Workshop
FORUM Credit Union Selects CULA Vehicle Leasing Program
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
LAFCU expands finance team with two new appointments
Deadline nears for LAFCU essay contest offering $20K in scholarships
EECU Crowned Best Credit Union and Home Loans in North SLO County
Baker Market Update – Week in Review: March 07, 2025
Jon Looman joins LAFCU as vice president of facilities
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
New Book Helps Credit Unions Drive Purpose-Driven Growth
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
Intelligent Banking Solutions Launches SAFIRE-IQ
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Cloudvirga completes enhanced integration with ICE Mortgage Technology
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
TriVerity Announces Collection Academy 2025
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Envisant Acquires IronSafe Software System
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
Southeast Financial Credit Union Signs New Core Agreement with Synergent
EECU Sponsors Disaster Preparedness Workshop
FORUM Credit Union Selects CULA Vehicle Leasing Program
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
LAFCU expands finance team with two new appointments
Deadline nears for LAFCU essay contest offering $20K in scholarships
EECU Crowned Best Credit Union and Home Loans in North SLO County
Baker Market Update – Week in Review: March 07, 2025
Jon Looman joins LAFCU as vice president of facilities
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
New Book Helps Credit Unions Drive Purpose-Driven Growth
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
Intelligent Banking Solutions Launches SAFIRE-IQ
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Cloudvirga completes enhanced integration with ICE Mortgage Technology
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers
TriVerity Announces Collection Academy 2025
Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
Illinois Credit Union League Announces New Young Professional Associate Director Position
FMSI and Appli Partner to Help Credit Union Branches Drive Member Revenue
Alogent’s FASTdocs Earns Finalist Spot in CreditUnions.com’s 2026 Innovation Series for Employee Enablement
Vizo Financial Named 2026 Gallup Exceptional Workplace Award Winner for Fourth Consecutive Year
EECU Sponsors Clovis Unified’s Latino Student Success Conference
Suntell launches AI-powered SpreadIQ™ to accelerate tax return analysis and underwriting workflows