The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Seeing The Full Picture When It Matters Most
Wellby Financial Federal Credit Union
I was at a physical therapy appointment yesterday when one of the therapists I regularly see noticed my Wellby polo and shared something personal. He and his wife had recently adopted a little boy, and Wellby played an important role in making that possible. When they needed a loan to assist with the adoption, he […]
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
Accolade Advisory, a wholly owned credit union service organization (CUSO) of Corporate One Federal Credit Union, announced that it has ...
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
SECU Foundation recently awarded Foster Family Alliance of North Carolina (FFA-NC) a $300,000 grant for the development and implementation of ...
Baker Market Update – Week in Review: December 20, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
As 2024 draws to a close, credit unions across the nation are reflecting on a year of resilience, adaptability, and ...
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
QuantyPhi, a balance sheet optimization CUSO for credit unions, is pleased to announce the launch of its new CECL Validation ...
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
This holiday season, GTE Financial is proud to continue its tradition of giving back to the Tampa Bay community through ...
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the ...
LGE Foundation donates over $400,000 to local nonprofits
On Wednesday, Dec. 11, 2024, the LGE Community Outreach Foundation presented $402,517.20 to local nonprofit organizations at LGE Community Credit ...
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
Modesto, CA, December 13, 2024. Valley First Credit Union proudly announces Christopher Dalman as its new Chief Technology Officer (CTO). ...
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
SECU Foundation’s Board of Directors approved a phase two disaster relief package with an additional $1.75 million in grants to ...
eDOC Spreads Holiday Cheer
As an annual tradition, the eDOC team provided gifts to twenty two local children and a family in Addison County, ...
United Partners with The Storehouse to Provide Gifts for Local Children this Holiday Season
United Federal Credit Union (United) employees partnered with The Storehouse to purchase gifts for children in need in Henderson County, ...
Elan Credit Card Donates $150,000 to American Red Cross Hurricane Relief to Support Impacted Partners
MINNEAPOLIS —Elan today announced a $150,000 donation to the American Red Cross to support relief and recovery efforts in communities ...
Cetera Welcomes Eglin Federal Credit Union
Florida-based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment program.
Cetera Announces Partnership with Citadel Credit Union
Philadelphia-area credit union serving more than 260,000 members with more than $6 billion in assets joins Cetera Financial Institutions from ...
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced a strengthened commitment to vendor consolidation through ...
Baker Market Update – Week in Review: December 13, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Mocse Wins Award from Mastercard for Community Impact
Mocse Credit Union recognized by Mastercard for unique account and partnership that creates a positive impact on the community.
UMassFive Awards Local Business with $10,000 UMass Athletics Advertising Package in Small Business Spotlight Contest
UMassFive is thrilled to announce Sexton Roofing & Siding as the grand prize winner of its inaugural Small Business Spotlight ...
USSFCU Celebrates the Season of Giving with Significant Holiday Donations and Community Initiatives
This holiday season, the United States Senate Federal Credit Union (USSFCU) is proud to give back to the community through ...
Gulf Winds Invites the Community to Take Part in Food Drives Benefiting Local Pantry Partners
Good morning, I am sharing some exciting news. Gulf Winds Credit Union is hosting food drives across its field of ...
SECU Foundation Supports North Carolina Museum of Art Foundation’s Artist Innovation Mentorship Program
SECU Foundation has announced a $300,000 grant to the North Carolina Museum of Art (NCMA) Foundation to help expand its ...
UMassFive Donates Hundreds of Winter Coats and Clothing Items
UMassFive is proud to share that their members, staff, and community partners have donated hundreds of winter coats and clothing ...
Alogent Announces the Successful Deployment of Unify at FedChoice Federal Credit Union
Alogent proudly announces the successful deployment of Unify by FedChoice Federal Credit Union. Unify, a modern deposits automation platform, streamlines ...
Unitus Community Credit Union Celebrates 2024 with $744,866 in Community Giving
Annual contributions, community impact grants, and holiday drive donations result in new record for annual giving
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
Coastal Credit Union and Truliant Federal Credit Union have partnered with TrueBuy Automotive to create Credit Union Auto Marketplace, a ...
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
Coastal Credit Union and Truliant Federal Credit Union have partnered with TrueBuy Automotive to create Credit Union Auto Marketplace, a ...
United Federal Credit Union Names Jessica Rodriquez as District Manager in Pennsylvania
United Federal Credit Union (United) is pleased to announce Jessica Rodriquez has been named District Manager in the Lehigh Valley.
Chartway Credit Union Expands Footprint with Grand Opening of East Beach Branch
Chartway Credit Union celebrated the grand opening of its new East Beach branch in Norfolk, Virginia today. Credit union members ...
BECU grants over $500,000 to 25 nonprofits at 11th annual People Helping People Awards program
BECU, Washington’s largest credit union, is granting $510,000 in total to 25 nonprofits as part of its People Helping People ...
Corporate One’s CUSO Accolade Advisory Announces JD Pisula as New President/CEO
Accolade Advisory, a wholly owned credit union service organization (CUSO) of Corporate One Federal Credit Union, announced that it has ...
SECU Foundation Awards Grant to Foster Family Alliance of North Carolina to Support Enhanced Training and Onboarding
SECU Foundation recently awarded Foster Family Alliance of North Carolina (FFA-NC) a $300,000 grant for the development and implementation of ...
Baker Market Update – Week in Review: December 20, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Credit Unions Chart New Territory in 2024: A Look at the Strategies Shaping the Future in the New Year
As 2024 draws to a close, credit unions across the nation are reflecting on a year of resilience, adaptability, and ...
QuantyPhi Launches New CECL Validation Service to Support Credit Union Compliance and Accuracy
QuantyPhi, a balance sheet optimization CUSO for credit unions, is pleased to announce the launch of its new CECL Validation ...
GTE Financial Spreads Holiday Cheer with Make Hope Real Initiative, Giving Back to Local Families
This holiday season, GTE Financial is proud to continue its tradition of giving back to the Tampa Bay community through ...
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the ...
LGE Foundation donates over $400,000 to local nonprofits
On Wednesday, Dec. 11, 2024, the LGE Community Outreach Foundation presented $402,517.20 to local nonprofit organizations at LGE Community Credit ...
Valley First Credit Union Selects Christopher Dalman as Chief Information Officer (CIO)
Modesto, CA, December 13, 2024. Valley First Credit Union proudly announces Christopher Dalman as its new Chief Technology Officer (CTO). ...
SECU Foundation Initiates Phase Two Disaster Relief Package of $1.75 Million for Western North Carolina
SECU Foundation’s Board of Directors approved a phase two disaster relief package with an additional $1.75 million in grants to ...
eDOC Spreads Holiday Cheer
As an annual tradition, the eDOC team provided gifts to twenty two local children and a family in Addison County, ...
United Partners with The Storehouse to Provide Gifts for Local Children this Holiday Season
United Federal Credit Union (United) employees partnered with The Storehouse to purchase gifts for children in need in Henderson County, ...
Elan Credit Card Donates $150,000 to American Red Cross Hurricane Relief to Support Impacted Partners
MINNEAPOLIS —Elan today announced a $150,000 donation to the American Red Cross to support relief and recovery efforts in communities ...
Cetera Welcomes Eglin Federal Credit Union
Florida-based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment program.
Cetera Announces Partnership with Citadel Credit Union
Philadelphia-area credit union serving more than 260,000 members with more than $6 billion in assets joins Cetera Financial Institutions from ...
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced a strengthened commitment to vendor consolidation through ...
Baker Market Update – Week in Review: December 13, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Mocse Wins Award from Mastercard for Community Impact
Mocse Credit Union recognized by Mastercard for unique account and partnership that creates a positive impact on the community.
UMassFive Awards Local Business with $10,000 UMass Athletics Advertising Package in Small Business Spotlight Contest
UMassFive is thrilled to announce Sexton Roofing & Siding as the grand prize winner of its inaugural Small Business Spotlight ...
USSFCU Celebrates the Season of Giving with Significant Holiday Donations and Community Initiatives
This holiday season, the United States Senate Federal Credit Union (USSFCU) is proud to give back to the community through ...
Gulf Winds Invites the Community to Take Part in Food Drives Benefiting Local Pantry Partners
Good morning, I am sharing some exciting news. Gulf Winds Credit Union is hosting food drives across its field of ...
SECU Foundation Supports North Carolina Museum of Art Foundation’s Artist Innovation Mentorship Program
SECU Foundation has announced a $300,000 grant to the North Carolina Museum of Art (NCMA) Foundation to help expand its ...
UMassFive Donates Hundreds of Winter Coats and Clothing Items
UMassFive is proud to share that their members, staff, and community partners have donated hundreds of winter coats and clothing ...
Alogent Announces the Successful Deployment of Unify at FedChoice Federal Credit Union
Alogent proudly announces the successful deployment of Unify by FedChoice Federal Credit Union. Unify, a modern deposits automation platform, streamlines ...
Unitus Community Credit Union Celebrates 2024 with $744,866 in Community Giving
Annual contributions, community impact grants, and holiday drive donations result in new record for annual giving
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
Coastal Credit Union and Truliant Federal Credit Union have partnered with TrueBuy Automotive to create Credit Union Auto Marketplace, a ...
Coastal and Truliant Credit Unions Partner to Launch Credit Union Auto Marketplace
Coastal Credit Union and Truliant Federal Credit Union have partnered with TrueBuy Automotive to create Credit Union Auto Marketplace, a ...
United Federal Credit Union Names Jessica Rodriquez as District Manager in Pennsylvania
United Federal Credit Union (United) is pleased to announce Jessica Rodriquez has been named District Manager in the Lehigh Valley.
Chartway Credit Union Expands Footprint with Grand Opening of East Beach Branch
Chartway Credit Union celebrated the grand opening of its new East Beach branch in Norfolk, Virginia today. Credit union members ...
BECU grants over $500,000 to 25 nonprofits at 11th annual People Helping People Awards program
BECU, Washington’s largest credit union, is granting $510,000 in total to 25 nonprofits as part of its People Helping People ...
eDOC Innovations Announces Product Enhancements
eDOC announces product updates and enhancements including new integration capabilities with its e-Sign solution, eDOCSignature, optimization of iDOCVault document management solution, as well as updates ...
Vizo Financial’s March 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we provide a wide array of ...
Meriwest Credit Union Wins Top Honor as Best Credit Union in Silicon Valley 2026
We’re excited to share that Meriwest has been voted as the Best Credit Union in Silicon Valley in 2026 by the Mercury News Readers’ Choice ...
Origence Ends 2025 with 17% Growth in Fundings; Expands AI-Driven Lending Technology
Origence, the leading lending technology solutions provider for credit unions, closed 2025 with $62 billion in total fundings, up 17% from 2024, and signed 89 ...
Xpress Data Inc. hires Kirk Drake as new President
Xpress Data Inc. hires Kirk Drake as new President. Drake brings decades of experience in credit unions and technology strategy and has been consulting with ...
Catherine Bryant and Jonah Kaufman of Coastal Wealth Management Recognized as Distinguished Financial Professionals by LPL Financial
Catherine Bryant and Jonah Kaufman, Wealth Advisors at Coastal Wealth Management in Raleigh, have earned a place among LPL Financials’ Ascent Club Program for 2025 ...