VIDEOS

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By NCR Terafina | Oct. 20, 2021

We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting growth.

By CU Strategic Planning | Oct. 13, 2021

When all staff can recognize members’ financial challenges and make timely recommendations, you can improve your members’ financial lives and your credit union’s bottom line.

By Callahan & Associates, Inc. | Oct. 12, 2021

Callahan covers the importance of each data set for your cooperative strategy, how you can upload your data, as well as how to view and analyze these data sets for your comparative analysis in Peer.

Credit unions make an impact every day on their employees, members, and communities, yet too few are showcasing their efforts. Why? Where to start?

By Glia | Sept. 29, 2021

Watch the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service.

 

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By Callahan & Associates, Inc. | Sept. 21, 2021

This is a webinar on U.S. mortgage market trends featuring newly released 2020 Home Mortgage Disclosure Act (HMDA) data.

By Engageware | Sept. 15, 2021

This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.

By Callahan & Associates, Inc. | Aug. 26, 2021

During this webinar, Josh Garrison, vice president of consumer lending, and Kipp Riesland, financial wellbeing program manager for Patelco Credit Union, discuss how to help members rebuild their credit and avoid common challenges in the process

By Callahan & Associates, Inc. | Aug. 19, 2021

Jeff Sobieralski, director of financial health and wellbeing, and Michelle Straber, assistant vice president of learning and performance, Teachers Credit Union ($4.2B, South Bend, IN) discuss how the credit union formalized conversation training for employees to dig deeper into a member’s underlying financial health.

By Terafina Inc. | Aug. 18, 2021

Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.