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By Callahan & Associates, Inc. | Sept. 10, 2019

Join Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development at Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on second quarter 2019 performance data for all U.S

By Callahan & Associates, Inc. | Aug. 27, 2019

Join Callahan & Associates and Affinity FCU's Charlie White, business transformation officer, and Marc Conover, workforce manager, for a discussion about how the credit union is leveraging robotic process automation (RPA) to improve the member experience.

By Callahan & Associates, Inc. | Aug. 21, 2019

Join Callahan & Associates and Stephanie Carl, director of marketing and digital experience at Corning Credit Union, for a discussion about how the credit union created a formal team to implement a three-pronged, no-surprise communications strategy and ensure a smooth technology conversion.

By Callahan & Associates, Inc. | Aug. 15, 2019

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc. | Aug. 8, 2019

The 2019 Credit Card Management School, a partnership between Callahan & Associates and TRK Advisors, helps credit unions optimize their card portfolios and better understand the latest trends in program design and management.

 

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By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

By Callahan & Associates, Inc. | July 16, 2019

Join Callahan & Associates and Kathy Martin, senior vice president of development and support at Directions Credit Union, for a discussion about how the cooperative is retaining talent and developing future leaders.

By Neustar | July 11, 2019

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Glia | June 27, 2019

When it comes to your member experience, simplicity and ease are key. Whether it's signing up for a Membership or purchasing a new product, your digital journeys should be as effortless as possible. But how do we measure simplicity and ease for our various member journeys?

By Callahan & Associates | June 20, 2019

Join Callahan & Associates, Rob Miller, CEO, and Laurie Fielder, VGreen program director, at Vermont State Employees Credit Union, for an interactive discussion about how the Green Mountain State cooperative has they have become one of the greenest credit unions in the country.