Unifying the Member Experience: How to Operationalize Your Digital Onboarding Strategy

We discuss how credit unions approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting growth.

 
 

Digital transformation is at the heart of enhancing the member experience, Members are continuing to look for a unified experience that proactively understands their needs and helps simplify the process across digital, branch and call center channels. Gene Fichtenholz (VP, Digital Strategy & Engagement, Meriwest Credit Union, $1.95B) and Karl Geisler (SVP, Digital Strategy, CommunityAmerica Credit Union, $4.18B), discuss how they approach digital innovation and what they believe is critical for a strong digital onboarding strategy that builds sustainability and long-lasting growth. This webinar was designed for forward thinking credit unions above $1 Billion in assets.

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Oct. 20, 2021


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