What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Ohio Credit Unions
October 10, 2016
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How do credit unions in the Buckeye State stack up against regional peers?
Insurance, Predicting Behaviors, And Ohio Credit Unions
October 10, 2016
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Four can’t-miss data points featured this week on CreditUnions.com.
A Road Map For Reports
October 6, 2016
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What should credit unions expect from Friday’s barrage of economic reports?
A Flash In The Pan
September 29, 2016
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Oil rallies for a day, and stocks tag along for the ride.
Texas Credit Unions
September 26, 2016
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How do financial cooperatives in the Lone Star State stack up against other credit unions?
Does Technology Matter To Small Credit Unions?
September 26, 2016
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Five graphs show how technology offers a competitive advantage.
How Do You Spell ‘Relief’
September 22, 2016
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Both stocks and bonds rallied yesterday on the heels of two central bank meetings.
How To Make Student Lending A Low-Risk, Low-Hassle Investment
September 19, 2016
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Careful underwriting, default insurance, and other best practices are helping credit unions beat national loan default rates and introduce bundled products that create lifetime relationships with college grads.
How A Sales Culture Bolsters Non-Interest Income
September 19, 2016
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Michigan’s Genisys Credit Union meets member needs while boosting its bottom line.
Keith Domingue On Leadership
September 19, 2016
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The chief financial officer of First Community in Texas talks about questioning authority, the regulatory environment, and the future of credit unions.
Browse Topics
Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.