Eltropy Launches Voice+, Unifying Voice and Digital for Community Financial Institutions

Eltropy, a pioneering conversations platform for credit unions and community banks, today launched Voice+, integrating traditional voice capabilities with digital channels like text messaging, video, and chat into a unified contact center solution. Voice+ provides a “single pane of glass” experience for agents to seamlessly handle voice and digital interactions, with unified routing, AI agents and assistants, and analytics across all channels.