HR & Training

Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.

Top HR & Training Articles

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School’s Out For Summer, But Financial Education Continues

Abound Credit Union has supported Western Kentucky University’s Personal Finance Summer Camp, an immersive, overnight, multi-day experience.
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Stepping Into The Branch And Out Of The Comfort Zone

A front-line immersive experience provides a new lens on training and employee experience for a longtime executive.
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People Or Pedigree? Why Not Both!

PSECU doubles down on culture with an approach to recruitment and training that emphasizes growing talent as well as hiring it.
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Credit Human Scores Staff Satisfaction

Internal NPS scores and employee experience surveys help the San Antonio cooperative measure worker sentiment.
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Interns Inspire Innovation At California Credit Union

The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
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¿Habla Finance? At WECU, Employees Are Learning.

Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
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Lori Smith On Leadership

The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
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Great MX Doesn’t Just Happen — It Takes A Cross-Functional Team

A two-pronged testing process at TruStone Financial ensures a seamless member experience as the credit union rolls out new digital tools.
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Employee Certifications Turn Tellers Into Teachers

Canopy Credit Union’s push to certify staff as financial coaches is part of a broader strategy to build community resilience, strengthen internal culture, and deepen ...
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Better Member Experience? There’s A Class For That.

First Financial of Maryland is cultivating cross-functional leadership and breaking down silos through a hands-on experience designed to spark inspiration and unify culture around the ...
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