HR & Training

Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.

Top HR & Training Articles

Features

What’s In A Name: Director Of Multicultural Engagement

Mountain America’s Jennifer Tarazon helps create quality member experiences, no matter a member’s background.
Features

American 1 Promotes Financial Wellness From Shelter To Stability

A partnership that helps the homeless wouldn’t be nearly as successful without the right people in the right seats — but that means more than ...
Features

Insights From The Outside: Christopher Hendry

The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
Features

How ITM Strategy Became A Catalyst For Organizational Growth At Public Service

Indiana-based Public Service launched ITMs as part of a broader pivot to deepen member service.
Features

Affinity FCU Manages Change From The Inside Out

An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
Features

Best Of 2024: Driving Employee Engagement

Employee engagement was a top credit union priority in 2024, as the industry worked to tackle challenges like mental health, financial wellness, change management, and ...
Features

Best Of 2024: Building Vibrant Communities

Credit unions in 2024 leveraged data, mobile branches, and innovative housing solutions to empower underserved communities, foster diversity, and create lasting member connections.
Industry Insights

Everything Is More Expensive For Everyone

With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
Features

CDFI Grants Help Members. They Help Credit Unions, Too.

Leaders share how grant funding has supported members on the fringes of financial ruin while underpinning credit union growth.
Industry Insights

4 Takeaways From Day 2 Of Future Branches 2024

Recruitment and retention, emotional loyalty, and more were key topics during the second day of the Austin event.
1Q25 Share Change By Product

5 Takeaways From Trendwatch

With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.

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