For many credit unions, loan payments are still treated like a back-office function. But members increasingly expect the same fast, flexible, self-service payment experiences they get from fintechs, retailers, and digital wallets. When payments are inconvenient, members often fall back on mailing checks or calling contact centers—two of the most manual and expensive servicing channels for credit unions. The reality is simple: payment friction doesn’t just affect the member experience; it also increases operational strain and cost.
Join us on June 24 at 2:00 PM ET for a Callahan-hosted webinar featuring Dustin Kizer, Digital Services Director for Alabama Credit Union, and Stuart Bain, SVP of Product Management at Alacriti. They’ll discuss how Alabama Credit Union transformed loan payments from a manual, call-center-driven process into a modern, multi-channel member experience.
The discussion will cover:
- What drove Alabama Credit Union to rethink its loan payments experience
- How different payment channels support different member needs (e.g., Pay By Text, Guest Web Payments, IVR, etc.)
- Ways payment flexibility can improve convenience and reduce operational strain.
- Lessons learned from notifications, Pay By Text, and member communication strategies
- How reducing payment friction can help lower reliance on costly manual servicing channels
- How Alabama Credit Union is preparing for the next phase of payments modernization
Don’t miss this opportunity to hear directly from a credit union that has successfully modernized its loan payments strategy and continues evolving its payment experience to meet changing member expectations.
