Erik Payne
In Search Of Savings? Try Tapping Employee Talent.
Erik Payne
May 3, 2021
An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.
A Force For Good In Banking
Erik Payne
April 22, 2021
Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.
The 10-Step Guide For Replying To Online Reviews
Erik Payne
April 8, 2021
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. ...
How Yelp Can Help Credit Unions Get Noticed
Erik Payne
April 8, 2021
Member check-ins through the online review site helps Financial Partners move up in search results.
How To Live The Pelican State Of Mind
Erik Payne
April 8, 2021
Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.
Swipe, Dip, Tap: Contactless Offers A New Way To Pay
Erik Payne
April 5, 2021
The pandemic has changed the way Americans use cards. That behavior might never be the same.
6 Practices To Adopt In Appointment-Only Branches
Erik Payne
March 29, 2021
Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better ...
Financial Wellbeing Joins The Front Line At Patelco
Erik Payne
March 23, 2021
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
Branch Problems Are The PIT’s
Erik Payne
March 22, 2021
One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.
How To Make Mortgages And Keep Your Distance
Erik Payne
March 18, 2021
Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.