Marc Rapport
Bob Falk On Leadership
Bob Falk joined Purdue Federal Credit Union ($1.8B, West Lafayette, IN) in August 2002 as the vice president of lending at what was then Purdue ...
How The Pandemic Changed Call Center Management
From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a ...
Atomic Credit Union Raised Employee Pay And Received Glowing Reviews
The rural Ohio cooperative strives to be the best in the market through pay and benefits. Its growing network of new and renovated branches adds ...
How To Turn Data-Diving Into Strategy Creation
A new team at Directions Credit Union focuses on objectives as much as dashboards.
How Empower FCU Empowers Branch Employees
The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, ...
How Credit Unions Are Coping With Surging Mortgage Rates (Part 2)
With the market shifting and buyers becoming choosier about their lenders, credit unions across the country are shifting how they approach mortgage lending.
How Credit Unions Are Coping With Surging Mortgage Rates (Part 1)
Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.
Are We In A Housing Bubble? 5 Credit Union Leaders Weigh In
Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
How 3 Credit Unions Tackle Systemic Issues
Special loan programs at cooperatives across the country address equity, financial deserts, emergency aid, and climate change.
Small Credit Unions Get A Big Charge Out Of EV Lending
Financing alternatives for electric vehicles make mission sense for two cooperatives in Denver and Seattle.